Senior Manager, Solution Delivery – RapidScale

Cox Enterprises

Senior Manager overseeing cloud solution delivery at RapidScale, part of Cox Communications. Leading a team of engineers to ensure high-quality customer outcomes in cloud environments.

Posted 5/5/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $148,500 - $247,500 per yearWebsite

Tech Stack

Tools & technologies

AzureCitrixCloudFirewallsSwitching

About the role

Key responsibilities & impact

Provide strategic and operational leadership for consultative cloud solution delivery and implementation
Partner cross-functionally with Sales, Architecture, Support, and Product teams to deliver successful customer outcomes
Drive standardization, scalability, and continuous improvement across delivery processes and methodologies
Ensure adherence to architectural standards, security best practices, and product-aligned delivery frameworks
Oversee department operations, including resource planning, financial performance, and budget accountability
Lead, develop, and mentor a high-performing team through coaching, performance management, and career development
Serve as the primary escalation point for customer delivery issues, ensuring timely and effective resolution
Manage and prioritize multiple concurrent projects and initiatives across diverse customer environments
Identify opportunities to automate and optimize delivery processes to improve efficiency and consistency
Maintain awareness of emerging technologies and industry trends to drive innovation within delivery practices

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience
8+ years of experience in cloud, infrastructure, or managed services environments
Strong experience with VDI solutions, including Azure Virtual Desktop (AVD) and Citrix
Broad infrastructure knowledge including firewalls, switching, Windows Server environments, and Active Directory
Proven ability to lead and deliver complex technical projects in customer-facing environments
Experience working in or alongside project management frameworks and methodologies
Proficiency in Microsoft Office applications
Ability to participate in a 24x7 on-call rotation as needed

Benefits

Comp & perks

The flexibility to take as much vacation with pay as they deem consistent with their duties
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
401(k) retirement planning
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

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Hard Skills & Tools

cloud solution deliveryVDI solutionsAzure Virtual DesktopCitrixfirewallsswitchingWindows ServerActive Directoryproject management frameworksautomation

Soft Skills

strategic leadershipoperational leadershipcross-functional collaborationcoachingperformance managementcareer developmentproblem resolutionproject prioritizationteam developmentcontinuous improvement