Customer Care Specialist I

Cox Enterprises

Customer Care Specialist role at Cox Communications providing remote support to customers with troubleshooting and service inquiries. Requires adaptability to a remote work environment and a focus on customer satisfaction.

Posted 4/24/2026full-timeRemote • Kansas, Louisiana, New York, Oklahoma • 🇺🇸 United StatesJunior💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provide troubleshooting assistance for customers regarding equipment
Resolve issues on the first call to enhance customer satisfaction
Educate customers on product functionalities and services
Assess customer needs and suggest appropriate solutions
Maintain world-class customer service standards in every interaction

Requirements

What you’ll need

High school diploma, GED, or relevant work experience
6 months experience providing customer service or selling products and services
Must live in Wichita KS, Omaha NE, Oklahoma City OK, Baton Rouge LA, or a surrounding community within the state of KS, NE, OK, LA
High-speed internet connection available in home
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues (preferred)
1-2 years of work experience in a customer service role (preferred)

Benefits

Comp & perks

Health insurance (medical, dental, vision)
401(k) with company match
Paid time off (PTO)
Tuition reimbursement
Adoption assistance
Volunteer time off
Childcare and eldercare resources
Pet insurance
Free Internet and discounts on other Cox services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware issuessoftware issuesconnectivity issues

Soft Skills

customer serviceproblem-solvingcommunicationcustomer satisfactioneducation

Certifications

high school diplomaGED