Cosette Pharmaceuticals, Inc.

Customer Support

• Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.
• Responsible for the complete order entry process: Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
• Review of EDI’s to ensure accuracy
• Review and address all order discrepancy prior to release
• Release and transmit orders to warehouse for processing
• Issuance of return material authorizations
• Collaborate with 3PL to ensure on time delivery of customers’ orders
• Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
• Resolve all issues related to purchase orders; track and expedite orders as required
• Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc . )
• Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
• Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
• Knowledge of key customer accounts’ operations and their required portals
• Maintain and load customer pricing in accordance with departmental procedures
• Handling calls from consumers regarding product related questions
• Direct customer complaints and reported adverse events in accordance with departmental procedures
• Support the outside sales teams by fulfilling requested actions
• Function as a liaison between internal departments and external customers, centralizing all contact and information flow

Customer Service Representative

Business Development Rep

• Lead growth initiatives across the branded pharmaceutical portfolio.
• Identify, evaluate, negotiate, and execute strategic partnerships, licensing, and acquisition opportunities.
• Source branded in-licensing, co-development, M&A, and alliance opportunities.
• Lead deal strategy, valuation modeling, term sheet negotiations, and contract execution.
• Drive due diligence with cross-functional teams (R&D, Regulatory, Commercial, Finance, Legal).
• Evaluate therapeutic and market trends to guide portfolio strategy.
• Collaborate with executive stakeholders and prepare deal updates.
• Mentor junior BD staff and support knowledge sharing.

Senior Director, Business Development

General Counsel

• Responsible for overseeing Cosette’s compliance with licensing, drug price reporting, and physician aggregate spend by managing all of Cosette’s current third party platforms.
• Review, draft, and negotiate contracts across all areas within the company, including but not limited to: non-disclosure agreements, consulting agreements, service agreements, commercial contracts, manufacturing/supply agreements, distribution agreements, co-development agreements, and quality agreements.
• Facilitate internal contract approval and stakeholder negotiation to resolve complex issues and assist in disputes (escalating complex legal and factual issues to the appropriate internal parties). Communicates with business units ensuring all obligations are being met (e.g., milestones, deliverables, invoicing etc.).
• Ensure consistency of contract terms with company policies, goals and best practices to enhance the contracts review processes.
• Draft and update appropriate templates and work with company business units to develop contract strategies to support the organization.
• Interpret contract requirements, obligations and risk exposure and advise on same.
• Provide direction and guidance related to the contracting process. Provide input to the development, maintenance and management of contracting policies and procedures.
• Prepare contract summaries to ensure proper interpretation of contracts.
• Enhance and manage contract tracking system
• Assist in developing and managing departmental and company-wide legal training program(s)
• Research issues and support the company in providing a wide range of legal advice to the General Counsel and internal clients.
• Educate business partners on key commercial, legal, corporate policy and other considerations to ensure timely performance and adherence to terms of contracts.

Customer Service Representative

Senior Director, Business Development

Corporate Counsel