Conduent

Business Operations

• Design and develop comprehensive Power BI reports and dashboards that provide actionable insights into business operations and performance.
• Analyze large datasets using advanced Excel functions to identify trends, issues, and opportunities for process improvement.
• Ensure data accuracy, integrity, and consistency across all business intelligence reports and dashboards.
• Automate workflows and optimize business processes using Power Automate and Macros.
• Collaborate with cross-functional teams to gather and interpret business requirements, translating them into analytical solutions.
• Create and maintain detailed documentation of business processes, workflows, and data analysis models.
• Continuously monitor and refine operational processes to enhance efficiency and performance.
• Present data findings and insights to senior management, providing clear recommendations for business improvement with clarity in thought process and excellent communication skills.

Senior Business Operations Analyst

Call Center Representative

• Support customers by answering inbound calls related to employee and retiree annuity benefits.
• Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
• Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Benefits Call Center Representative

Customer Support

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Bilingual Spanish Call Center Representative

Backend Engineer

• Develop, enhance, and support enterprise-level applications across the full technology stack.
• Collaborate with cross-functional teams to gather requirements and deliver high-quality, scalable solutions.
• Implement front-end functionalities using JSP, GWT, Angular, and React.
• Build and maintain server-side components using Struts, Spring Framework, and Spring Boot.
• Utilize development tools and technologies such as Apache, Jenkins, Maven, and Nexus to support project delivery.
• Work with authentication and directory services including LDAP and RHSSO.
• Deploy and maintain applications on platforms such as JBOSS and Azure DevOps.
• Leverage Oracle databases for data management and integration.
• Use Cursor AI and other automation tools to enhance development efficiency.

Java Developer

Engineer

• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Works closely with end-users to analyze, define, model, and document project requirements.

Technical Business Analysis Engineer II

• Requires technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• Partners with 1 client depending on scale and scope.
• Serves as liaison between end-users and product development teams.
• Works closely with end-users to analyze, define, model, and document project requirements.
• Analyzes requirements and defines technology solutions.

Support Engineer

• Designs, documents, tests, and debugs software systems and/or applications.
• Participates in full development life cycle including requirements review and design.
• Participates in software design meetings and analyses user needs to establish technical requirements.
• Consults with end users to prototype, refine, test, and debug programs to meet needs.
• Creates technical specifications based on conceptual design and stated business requirements.
• Serves as a technical expert on development projects.
• Identifies and evaluates new technologies for implementation.
• Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements.
• Provides estimates, budgets, project flow, client updates, and meeting expectations.
• Minimizes risk, prepares for risk mitigation, keeps projects on track.
• Manages user requirements and provides timely project updates.
• Analyzes program codes to find causes of errors and revise as needed.
• Provides feedback for performance appraisals of team members.

App Dev & Support Engineer III

• Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.
• Identifying customer needs, answering questions, or resolving problems
• Using the tools provided to guide you through customer conversations
• Providing customers with important information while communicating in a warm empathetic manner
• Gathering information to keep customer profiles and accounts up to date
• Verify documentation and images
• Attend scheduled staff meetings
• Complete required assigned training
• Track daily task for quality review
• Providing exceptional customer service
• Communicate with team members or supervisors about any issues or discrepancies
• Handle confidential information with integrity and discretion
• Comply with data integrity and security policies
• Perform other clerical or administrative tasks as needed

Provider Relations – Call Center Associate

Software Engineer

• Design, develop, and implement SAP BusinessObjects reporting solutions that support business reporting and analytical needs.
• Develop and maintain Web Intelligence (WebI) reports using multiple data sources, variables, formulas, hyperlinks, data merging, and report distribution.
• Develop canned reports and enable ad-hoc reporting using SAP BO tools.
• Build dashboards using Xcelsius and integrate with Live Office when required.
• Implement report scheduling, bursting, sharing, and distribution for end users.
• Participate in requirements gathering sessions with business stakeholders and analysts.
• Perform gap analysis and translate business needs into technical reporting solutions aligned with BI standards and best practices.
• Collaborate with functional users, analysts, and technical teams to determine reporting and analytics implementation strategies.
• Design, develop, and maintain SAP BO Universes using Information Design Tool (IDT).
• Develop semantic layers that simplify complex database structures for business users.
• Ensure universes support efficient ad-hoc querying and optimized reporting performance.
• Manage universe versioning, deployment, and lifecycle management.
• Support the implementation of reporting databases and data marts based on business data models.
• Work with data engineering teams to ensure data quality, consistency, and performance optimization.
• Administer the SAP BusinessObjects BI Platform and manage day-to-day operations.
• Configure and manage Central Management Console (CMC).
• Manage user access, roles, groups, and security settings.
• Implement row-level and object-level security.
• Maintain scheduling, publication, and report distribution services.
• Provide ongoing support and maintenance for BusinessObjects components.
• Troubleshoot report failures, data issues, and performance bottlenecks.
• Optimize reports, queries, and universes for performance.
• Monitor system health and support deployments, upgrades, and patches.
• Develop and maintain healthcare analytics reports including Rebate Reports, Medicare Reports, Pharmacy Reports, Specialty Drug Reports, and Utilization Reports.

Business Objects Developer

Manager

• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.
• Provides leadership to managers and senior professional staff.
• Adapts and executes functional or departmental business plans.
• May contribute to the development of strategies.
• Makes decisions based on resource availability and functional objectives.
• Understands and applies concepts in the field of expertise.
• Has basic knowledge of other disciplines.
• Understands how to improve efficiency across related teams.
• Impacts results in the short-term, with potential long-term results.
• Guided by functional business plans.
• Sets priorities and allocates resources for related teams.
• Proactively manages resources to meet department goals.
• Resolves complex technical and operational problems.
• Uses clear communication skills to influence others, including senior leadership.
• Participates in the definition of the business strategy with the clients and upper managers.
• Drives business unit performance to meet SLAs, adhere to business unit metrics, and accomplish account performance.
• Drives innovation and efficiencies of business opportunities.
• Applies process improvements and/or new systems.
• Manages employee teams through coaching and developing, addressing people matters, and identifying development needs.
• Manages the client relationship ensuring customer satisfaction.
• Generates reports on performance measurement and KPIs to facilitate business decisions.
• Responsible for business unit compliance with organizational policies and local regulations.
• Responsible for the successful implementation and execution of the business continuity plan (BCP).
• Performs other duties as assigned.
• Complies with all policies and standards.

Senior Manager, Delivery

• Configure, develop, and customize ServiceNow modules to meet business needs
• Architect and implement integrations with third-party systems
• Establish and manage IAM to ensure secure user provisioning
• Collaborate with stakeholders to gather requirements and propose solutions
• Mentor junior developers and enforce coding standards.

• Answer inbound calls regarding pension and retirement benefit inquiries
• Assist participants with questions related to pension plans, payments, forms, and account information
• Research and resolve participant concerns professionally and efficiently
• Review and explain required documentation and next steps to callers
• Meet productivity, quality, and attendance expectations
• Collaborate with team members and leadership to ensure timely issue resolution

Customer Service Representative III

Analyst

• Executes established benefits processes and seeks guidance from Sr. Analyst.
• Triages, researches, and responds to participant issues. (i.e. eligibility, calculation errors, and service delivery)
• Reviews benefit reports and acts as needed.
• Performs other duties as assigned.

Analista de Benefícios, Junior

• Provide quality customer service in the KanCare Contact Center.
• Gather thorough documentation and enter information into various systems.
• Answer questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs.
• Respond to calls courteously, accurately, and concisely.
• Provide a high-quality customer service and focuses on the accuracy of information provided.
• Evaluate information received through a phone contact and ask appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.

Customer Care Associate – Medicaid Call Center

Accounting Manager

• Able to use Excel to balance bank statement reconciliations
• Able to use Excel templates to balance daily settlements
• Confirm all tasks are completed within the restricted time allocations DAILY
• Work well in a team-oriented environment
• Detail-oriented approach to work, assignments, etc
• Have the flexibility and ability to deal with atypical and/or unusual situations.
• Ensures accuracy and completeness of data
• Ability to communicate effectively in English both via email and orally
• All other duties as assigned

Senior Business Operations Analyst

Benefits Call Center Representative

Bilingual Spanish Call Center Representative

Java Developer

Technical Business Analysis Engineer II

Technical Business Analysis Engineer II

App Dev & Support Engineer III

Provider Relations – Call Center Associate

Business Objects Developer

Senior Manager, Delivery

App Dev & Support Engineer III

Customer Service Representative III

Analista de Benefícios, Junior

Customer Care Associate – Medicaid Call Center

Accounting Associate – Settlement and Reconciliation