Conduent

Data Entry

• Providing production services to client operations by performing administrative tasks such as data-entry, document processing and scanning
• Receiving documents from both electronic and hard copy form for accurate processing
• Processing documents by following internal processes and identifying any gaps in required information
• Identifying documents and their purpose to create a database of information
• Providing great customer service.

Data Entry Processor

Customer Support

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Bilingual Spanish Customer Service Representative

• Act as the primary liaison between clients, field technicians, and technical support teams to ensure timely issue resolution.
• Create and manage work orders in the ticketing system for dispatching field technicians.
• Monitor the Central Management System to identify and escalate errors to field technicians or internal teams.
• Respond promptly to requests from field technicians via phone, text, and email.
• Handle referred issues from internal and external sources through phone and email communication.

Customer Experience Associate II

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Process required transactions via mainframe or web-based applications.
• May require outbound correspondence from the client to be processed.
• Receives documents from both electronic and hard copy forms for processing.
• Sorts, images, documents, files, and archives by form type.
• Identifies documents and their purpose; creating a database of information.
• Classifies documents based on contract requirements.
• Captures information based on client requirements.
• Verifies data from automated data extraction tools.
• Ensures transmission of processed data to the appropriate next level.
• Performs other duties as assigned.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Works autonomously within established procedures and practices

Transaction Processing Customer Service Representative II

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Gathers information, and responds to research requests in a concise yet accurate manner.
• Communicates appropriate options for resolution in a timely manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Works autonomously within established procedures and practices.
• Provide support to other positions/operations in cases during heavy workloads or absences.
• Provides functional guidance, training and assistance to lower level staff.
• Provides assistance, training and troubleshooting support to lower level staff.

Correspondence Customer Service Representative II

Engineer

• Initiate/Kick Off Project
• Create project plan with relevant details such as (WBS, Effort Estimations)
• Task Allocation & Track deliveries for against SLA
• Risk Management and Mitigation
• Create & Maintain project management routines
• Initiate/Lead & Conceptualize to implement ideas of process automation
• Follow the standard practices and procedures specific to your Tower
• Create & Maintain necessary project documents
• Helps drive associate engagement & related associated issues
• Initiate & Identify user technical/ functional training needs and devise and managing user training programs
• Track performance of project team members and takes appropriate action
• Responsible for project/client communication
• Client level ownership
• Manage internal stakeholder communication
• Manage Offshore/Onshore Interaction and Stakeholder Communication
• Escalation Management
• Interprets very complex business needs and translates them into system requirements
• Strong understanding of Health & Welfare Domain and is required to comprehend Business Requirement Documents (BRD)
• Review/Maintain BRD for system gaps & domain compliance
• Interprets requirements to create/update systems specifications
• Leverages previous knowledge and expertise to achieve results with teams and can complete work self-guided.
• Uses best practices and understanding of business issues to improve products and services.
• Able to lead multiple HW clients and resources successfully
• Able to manage competing priorities
• Able to lead client calls and put the technical view for smooth functioning of client
• Create & Review Test Plan & Test Execution results
• Final sign-offs on delivery

Technical Business Analysis Engineer III

• Initiate/Kick Off Project
• Create project plan with relevant details such as (WBS, Effort Estimations)
• Task Allocation & Track deliveries for against SLA
• Risk Management and Mitigation
• Create & Maintain project management routines
• Initiate/Lead & Conceptualize to implement ideas of process automation
• Follow standard practices and procedures specific to your Tower
• Create & Maintain necessary project documents
• Drive associate engagement
• Identify user technical/functional training needs
• Track team performance and take appropriate action
• Manage project/client communication
• Client level ownership
• Manage internal stakeholder communication
• Manage Offshore/Onshore Interaction and Stakeholder Communication
• Review/Maintain BRD for system gaps & domain compliance
• Interpret requirements to create/update systems specifications
• Lead multiple HW clients and resources successfully
• Manage competing priorities
• Create & Review Test Plan & Test Execution results
• Final sign-offs on delivery

Auditor

• Assist CAS management in assessing the risks associated with various business objectives and evaluate controls in place to mitigate those risks.
• Develops an understanding of the Company's core businesses and supporting information technology to ascertain whether the IT environment (including applications, data centers, operating systems, processes such as change management, network security and information security and their controls) is effective and protected.
• Assess the design and operating effectiveness of controls over major strategic, operational and IT risks and identify key IT objectives and related risks prior to the assessment of associated control mechanisms including consideration of the adequacy of governance.
• Demonstrate a value added approach to assurance by providing practical, relevant and cost effective recommendations with supporting analytics which assist senior management in achieving primary IT and business objectives.
• Supports the Internal Audit IT Managers & Director in the execution of corporate audits; including strategic, operational, compliance and ITGC audits focusing on primary IT and data risks.
• Draft content for internal audit scope and work program documents, review / supervise work of IT staff auditors (when applicable). Draft IT audit observations in accordance with company internal audit standards, ensuring that recommendations and conclusions are balanced and fair, reflecting an in-depth understanding of business challenges in the area under review.

IT Internal Auditor II

Business Analyst

• Analyze business processes, systems, and workflows within defined benefits administration platforms to identify gaps, risks, and improvement opportunities.
• Gather, review, and validate business, functional, and technical requirements, ensuring alignment with system functionality and end user experience.
• Translate complex business and plan rules into detailed, actionable specifications that can be implemented or enhanced within the system.
• Actively debug system behavior by comparing requirements, plan rules, configuration, and code logic to identify root causes of issues and discrepancies.
• Develop and enhance system functionality using Visual Basic, including maintenance of existing logic and creation of new features to support plan administration, calculations, and processing.
• Utilize XML to analyze data exchanges, troubleshoot integrations, and support web-based debugging or development activities.
• Collaborate closely with business stakeholders, operations teams, developers, QA, and project managers throughout the full delivery lifecycle.
• Support system testing, user acceptance testing (UAT), and production implementations, ensuring results align with documented requirements and plan design.
• Maintain accurate and comprehensive documentation, including technical requirements, process flows, technical logic, and migration documentation.
• Communicate status, risks, dependencies, and technical issues clearly to both business and technology audiences.

Senior Technology Business Analyst – Defined Benefits Administration

Vice President

• Provide executive leadership for enterprise transformation initiatives, including large, complex, cross-functional programs that span multiple business units and geographies.
• Translate organizational strategy into clear transformation and innovation objectives, metrics, and initiatives.
• Establish strategic priorities, conduct enterprise assessments, and recommend actions, improvements, and cost-savings opportunities; ensure effective execution of approved initiatives.
• Drive the global execution of the company’s innovation program, supporting the shift toward a more tech-enabled, product-driven operating model.
• Design and lead tiered program governance frameworks to ensure transparency, accountability, and disciplined execution.
• Oversee program, operational, and financial performance, ensuring alignment with enterprise objectives.
• Make final decisions on administrative and operational matters related to transformation and innovation delivery.
• Manage organizational priorities to ensure resources and investments are aligned with strategic goals.
• Serve as a trusted transformation coach, mentor, and role model to leaders, managers, and analysts across the organization.
• Lead senior executive stakeholder engagement, including expectation-setting, reporting, and communication that requires significant discovery, analysis, and synthesis.
• Build strong relationships with senior leaders across the business, gaining alignment and buy-in to successfully advance transformation initiatives.
• Identify resistance to change and proactively develop strategies to build consensus and momentum.
• Build, lead, and develop a global team of program management, solutions architecture, and product/technology professionals.
• Foster and sustain a continuous improvement culture at all levels of the organization.
• Enable collaboration across delivery, technology, product, and commercial teams to drive innovation at scale.
• Serve as a visible champion for modern delivery practices, innovation, and operational excellence.
• Stay current on process, technology, and transformation trends, as well as leading practices across relevant industries.
• Leverage external insights and ecosystem partnerships to inform innovation strategy and execution.

VP, Transformation

Call Center Representative

• Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
• Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
• Process fraud claims and disputes per client guidelines.
• Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
• Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
• Support team operations with other duties and tasks as assigned.

Fraud Call Center Representative

• Responsible for carrying out the work independently
• Strong problem-solving and analytical skills
• Understanding of Project Life Cycle and SDLC is preferred
• Strong team player
• Strong knowledge in MS Office, SQL
• Understanding of database
• Good Knowledge of Testing Procedures
• Should be able to Coach & mentor team members
• Good project management skills is preferred
• Good stakeholder communication (internal/external)

Technical Business Analysis Engineer II

ServiceNow

• Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM
• Architect and implement integrations with third-party systems using REST/SOAP APIs
• Establish and manage Identity and Access Management (IAM) within ServiceNow
• Monitor system health, troubleshoot incidents, and recommend solutions
• Partner with business analysts, project managers, and key stakeholders to gather requirements
• Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives

ServiceNow Developer

• Collaborate with stakeholders to elicit and document business requirements, ensuring a deep understanding of business needs and objectives.
• Document and model current and future business processes to identify areas for improvement and optimization.
• Conduct meetings and presentations to share ideas and findings.
• Document and communicate the results of individual efforts.
• Effectively communicate insights and plans to cross-functional team members and management.
• Gather critical information from meetings with various stakeholders and produce useful reports.
• Ensure solutions meet business needs and requirements.
• Manage project plans, develop project plans, and monitor performance.
• Update, implement, and maintain standard operating procedures.
• Prioritize initiatives based on business needs and requirements.
• Maintain detailed documentation of project activities, requirements, and solutions for reference and compliance purposes.
• Serve as a liaison between stakeholders and users.
• Undertake project-based work as required, leading and/or providing support to project leads.

Data Entry Processor

Bilingual Spanish Customer Service Representative

Customer Experience Associate II

Transaction Processing Customer Service Representative II

Correspondence Customer Service Representative II

Technical Business Analysis Engineer III

Technical Business Analysis Engineer III

IT Internal Auditor II

Senior Technology Business Analyst – Defined Benefits Administration

VP, Transformation

Fraud Call Center Representative

Technical Business Analysis Engineer II

ServiceNow Developer

Senior Business Analyst