Customer Care Associate – Medicaid Call Center

Conduent

Customer Service Representative providing quality customer service in KanCare Contact Center. Responsible for documenting information and eligibility process inquiries in a remote setting.

Posted 5/29/2026full-timeRemote • Kansas • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $17 per hourWebsite

About the role

Key responsibilities & impact

Provide quality customer service in the KanCare Contact Center.
Gather thorough documentation and enter information into various systems.
Answer questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs.
Respond to calls courteously, accurately, and concisely.
Provide a high-quality customer service and focuses on the accuracy of information provided.
Evaluate information received through a phone contact and ask appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.

Requirements

What you’ll need

High School diploma or GED equivalent; post-secondary education preferred
Minimum of six (6) months’ experience in customer service
Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred)
Knowledge of Medicaid and managed care programs (preferred)
Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred)
Strong computer skills with the ability to maneuver in complex software systems (preferred)
MS Office, Outlook, and Internet usage experience (preferred)
Excellent data entry skills the ability to type 30 words per minute accurately (preferred)

Benefits

Comp & perks

Health benefits (medical, dental, vision) are available on the first day of employment.
Paid time off is accrued after 180 days (about 6 months) of employment.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryMedicaid eligibilitycustomer service

Soft Skills

communicationaccuracyevaluationcourtesy

Certifications

High School diplomaGED