Provider Relations – Call Center Associate

Conduent

Customer Experience Associate assisting Montana Medicaid providers with inquiries and account issues. Providing exceptional customer service in a supportive call center environment.

Posted 6/3/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $18 per hourWebsite

About the role

Key responsibilities & impact

Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.
Identifying customer needs, answering questions, or resolving problems
Using the tools provided to guide you through customer conversations
Providing customers with important information while communicating in a warm empathetic manner
Gathering information to keep customer profiles and accounts up to date
Verify documentation and images
Attend scheduled staff meetings
Complete required assigned training
Track daily task for quality review
Providing exceptional customer service
Communicate with team members or supervisors about any issues or discrepancies
Handle confidential information with integrity and discretion
Comply with data integrity and security policies
Perform other clerical or administrative tasks as needed

Requirements

What you’ll need

HS Diploma or GED required; some college preferred
Experience working with Montana Medicaid is preferred
Basic computer skills and familiarity with Microsoft
Have prior office or administrative experience
Have an ability to communicate clearly and professionally with co-workers, clients, and providers
Have attention to detail, grammar, and spelling accuracy skill set
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Be able to successfully pass a pre-employment screening
Call center experience is preferred
Knowledge of healthcare or insurance terminology is preferred
Computer system experience with data entry and database documentation knowledge is preferred

Benefits

Comp & perks

Health, dental, and vision insurance (if full time)
Paid time off and holidays
401K and matching
Employee discount program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrydatabase documentationMicrosoft Officecall center experiencecustomer servicedocumentation verification

Soft Skills

communicationattention to detailempathyproblem-solvingintegritydiscretion

Certifications

HS DiplomaGED