Bilingual Spanish Call Center Representative

Conduent

Remote Customer Service Representative handling inquiries for NJ Family Care beneficiaries. Providing customer service through phone and digital channels with a focus on accurate information and support.

Posted 6/5/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests, status changes, complaints, and grievances
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

What you’ll need

1-2 years of previous call center or customer service experience (preferred)
Ability to multitask and navigate computer systems effectively.
Reliable internet connection and distraction-free remote workspace
Ability to work with people from diverse backgrounds.
Effective communication and active listening skills
High School diploma or GED
Background and drug screening are required.

Benefits

Comp & perks

Work from home – equipment provided
Paid training to set you up for success
Career growth opportunities and internal mobility
Supportive, inclusive culture focused on belonging and development
Full benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceeffective communicationactive listeningmultitaskingworking with diverse backgrounds

Certifications

High School diplomaGED