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Customer Service Representative III
ConduentCustomer Service Center Representative answering calls for pension and retirement benefits. Assisting participants with inquiries and resolving concerns in a fast-paced environment.
About the role
Key responsibilities & impact- Answer inbound calls regarding pension and retirement benefit inquiries
- Assist participants with questions related to pension plans, payments, forms, and account information
- Research and resolve participant concerns professionally and efficiently
- Review and explain required documentation and next steps to callers
- Meet productivity, quality, and attendance expectations
- Collaborate with team members and leadership to ensure timely issue resolution
Requirements
What you’ll need- Previous customer service and call center experience
- Pension or retirement benefits experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple computer systems and tools efficiently
- Strong attention to detail and ability to work in a fast-paced environment
- Ability to explain pension and retirement benefit information clearly and professionally
- Problem-solving skills with the ability to handle sensitive or complex inquiries
- Ability to multitask while maintaining accuracy and quality
- High school diploma or GED preferred
- Ability to pass required background screening and drug test
Benefits
Comp & perks- Paid training
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1
- Paid Time Off (PTO)
- Opportunities for growth and advancement
- Team-oriented work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencepension benefitsretirement benefitsproblem-solvingmultitaskingattention to detail
Soft Skills
communicationactive listeningprofessionalismcollaborationtime management
Certifications
high school diplomaGED