Benefits Call Center Representative

Conduent

Benefits Call Center Representative supporting US customers by answering calls related to employee and retiree benefits. Managing inquiries and providing accurate information in a remote setting.

Posted 6/8/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLead💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Support customers by answering inbound calls related to employee and retiree annuity benefits.
Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Requirements

What you’ll need

Previous customer service and/or call center experience
Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
Strong keyboarding skills and proficiency navigating multiple systems
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask effectively while managing a high volume of calls
Ability to follow guidelines and provide accurate information
Ability to work independently in a remote environment
High school diploma, GED, or college degree
Successful completion of background check and drug test
Must be 18 years of age or older

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

keyboard skillsnavigating multiple systemscustomer service experiencecall center experience

Soft Skills

verbal communicationwritten communicationproblem-solvingmultitaskingactive listeningindependent work

Certifications

high school diplomaGEDcollege degree