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About the role
Key responsibilities & impact- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
- Provides leadership to managers and senior professional staff.
- Adapts and executes functional or departmental business plans.
- May contribute to the development of strategies.
- Makes decisions based on resource availability and functional objectives.
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.
- Understands how to improve efficiency across related teams.
- Impacts results in the short-term, with potential long-term results.
- Guided by functional business plans.
- Sets priorities and allocates resources for related teams.
- Proactively manages resources to meet department goals.
- Resolves complex technical and operational problems.
- Uses clear communication skills to influence others, including senior leadership.
- Participates in the definition of the business strategy with the clients and upper managers.
- Drives business unit performance to meet SLAs, adhere to business unit metrics, and accomplish account performance.
- Drives innovation and efficiencies of business opportunities.
- Applies process improvements and/or new systems.
- Manages employee teams through coaching and developing, addressing people matters, and identifying development needs.
- Manages the client relationship ensuring customer satisfaction.
- Generates reports on performance measurement and KPIs to facilitate business decisions.
- Responsible for business unit compliance with organizational policies and local regulations.
- Responsible for the successful implementation and execution of the business continuity plan (BCP).
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements
What you’ll need- 10 years in leadership roles (BPO a must)
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Conduent Website LinkedIn All Job Openings 10,000+ employees Founded 2017 🤝 B2B 🛍️ eCommerce 🏛️ Government 💰 Venture Round on 2009-01 B2B
- eCommerce
- Government Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success. Senior Manager, Delivery 🔥 30 minutes ago 🏢🏡 Guatemala City – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
- Provides leadership to managers and senior professional staff.
- Adapts and executes functional or departmental business plans.
- May contribute to the development of strategies.
- Makes decisions based on resource availability and functional objectives.
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.
- Understands how to improve efficiency across related teams.
- Impacts results in the short-term, with potential long-term results.
- Guided by functional business plans.
- Sets priorities and allocates resources for related teams.
- Proactively manages resources to meet department goals.
- Resolves complex technical and operational problems.
- Uses clear communication skills to influence others, including senior leadership.
- Participates in the definition of the business strategy with the clients and upper managers.
- Drives business unit performance to meet SLAs, adhere to business unit metrics, and accomplish account performance.
- Drives innovation and efficiencies of business opportunities.
- Applies process improvements and/or new systems.
- Manages employee teams through coaching and developing, addressing people matters, and identifying development needs.
- Manages the client relationship ensuring customer satisfaction.
- Generates reports on performance measurement and KPIs to facilitate business decisions.
- Responsible for business unit compliance with organizational policies and local regulations.
- Responsible for the successful implementation and execution of the business continuity plan (BCP).
- Performs other duties as assigned.
- Complies with all policies and standards. 🎯 Requirements
- 10 years in leadership roles (BPO a must) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Soft Skills
leadershipcommunicationperformance managementcoachingproblem solvingresource managementstrategic planningteam managementcustomer relationship managementprocess improvement