Concentrix

Implementation Specialist

• Plan, deploy, operate, and optimize on-premises, hybrid, and online SharePoint environments.
• Deliver technical workshops, training, and advisory sessions covering SharePoint Server and SharePoint Online.
• Analyze and troubleshoot complex SharePoint infrastructure and configuration issues, providing effective resolutions.
• Lead customer engagements focused on SharePoint migration, activation, and optimization.
• Collaborate with customer development teams, offering guidance on SharePoint development best practices.
• Automate and manage environments using PowerShell, CSOM, and related tools.
• Ensure system reliability, performance, and security across SharePoint and Microsoft 365 workloads.
• Support customers in implementing Microsoft 365 data governance, archiving, and backup strategies.

Sharepoint Customer Engineer – Bilingual English

Account Manager

• Responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate
• Understand partner market and competition and evaluate reseller interest
• Create partner loyalty and drive partner competencies and certification in BU products
• Ensure partners are taking advantage of promotions, events & programs
• Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods
• Detect and provide transparency of qualified opportunities and take actions to close them with partner & support partners to close big deals when necessary
• Work closely with telemarketing, end user sales teams and other key resources to maximize revenue and customer/partner satisfaction
• Monitor execution of partner marketing plan, investment and co-marketing activities review and proposal, monitor ROI
• May attend country partner events for meeting key partners

Account Manager, Swedish-speaking

Content Marketing Manager

• Directs content and audience trends
• Develops and manages regional content strategies
• Creates content for various digital platforms
• Researches content and consumer trends
• Promotes events and programs through social media
• Manages content production with the marketing team

Content Specialist, Regional

Security Engineer

• Lead workshops to assess and bolster the cloud security practices of customers
• Provide expertise on Cloud Security Posture Assessment concepts
• Guide alignment with industry standards including CIS, OWASP, NIST, and ISO 27001
• Craft and deliver tailored recommendations and practical security implementations
• Develop and present customized security strategies and roadmaps
• Collaborate with clients to establish cloud security best practices and compliance goals
• Maintain up-to-date knowledge of cloud security trends and technologies

Cloud Security Consultant – Azure, French

Robotics

• Lead requirements-gathering workshops focused on business processes within Dynamics 365 CE (Sales, Customer Service, or related modules)
• Design, configure, and customize CE components: entities, forms, views, dashboards, business rules, workflows, and processes
• Build automation solutions using: Power Automate (Cloud) for system-to-system automation and Power Automate Desktop for RPA, UI-based automation, and legacy system interactions
• Analyze manual or repetitive processes and propose automation strategies
• Integrate Dynamics 365 CE with external systems using Dataverse, connectors, and custom integrations when needed
• Create functional/technical documentation, process flows, solution designs, and user guides
• Stay updated on new features across Dynamics 365 CE, Power Platform, and RPA technologies

Dynamics 365 CE, Power Automate Desktop (RPA), Bilingual English

• Provides administrative support to the security department in coordination with the coordinator.
• Maintain and manage security files in an organized manner; all reports from all sites are documents generated by the contracted security provider.
• Provide administrative support in the implementation of security and protection policies.
• Audit all security documents.
• Support the investigation of security incidents.
• Handle access control system requests and ID badge printing.
• Report and manage all updates related to service level agreements included in the Security contract.
• Monitor KPIs included in the security service together with the coordinator.
• Follow up on complaints related to the security service together with the coordinator.

Representative, Physical Security

Customer Support

• Provide inbound customer support using a call-flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Follow up, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver an expert customer experience… with a smile.

Customer Care Representative – Bilingual English/French

Cloud Engineer

• Design and develop complex integration solutions using Azure Integration Services, Azure Logic Apps, Azure APIM, Azure Service Bus, Azure Functions, and other Azure services.
• Develop, maintain, and optimize Azure Data Factory pipelines to load data from multiple source systems.
• Perform data transformations using Azure Synapse Analytics.
• Participate in projects involving the migration of Microsoft BizTalk interfaces to Azure Service Bus and Azure Logic Apps.
• Design and maintain databases using SQL Server.
• Collaborate closely with other developers and technical teams to deliver high-quality solutions.

Azure Architect – Bilingual

Counselor

• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Customer Service Advisor, English-speaking

• Ensure the service delivered to our customers meets contractual Key Performance Indicators (KPIs)
• Clarify customer requirements; probe for understanding, and use decision-support tools and resources to provide an appropriate resolution
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner following agreed procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work, including appropriately annotating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services when appropriate
• Track, document, and retrieve information in the call-tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Customer Service Advisor, Bilingual

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Conseiller Client, Bilingue

• Gestirai chiamate inbound e richieste via email e webform, offrendo supporto rapido e professionale.
• Ti occuperai della raccolta e della registrazione di segnalazioni, reclami e suggerimenti, contribuendo al miglioramento dei prodotti.
• Fornirai informazioni chiare e precise, sempre in linea con le procedure aziendali.
• Aggiornerai i sistemi informativi e compilerai la reportistica prevista.

Customer Service Specialist – Spagnolo e Catalano

Customer Service Advisor – Digital Intake

• Your primary role will be to serve as the main point of contact for our customers.
• Assist prospects and customers with problem resolution and provide information.
• Actively contribute to promoting our brand image and increasing customer satisfaction.
• Efficiently manage customer complaints.
• Be an ambassador for customer satisfaction!
• Handle inbound calls, emails, letters and potentially interactions via social media.

Customer Service Advisor, Bilingual (FR/EN)

Artificial Intelligence

• Partner with Concentrix International and Domestic sales & Acct Mgt teams to drive CCaaS and Conversation AI pipeline.
• Support building the CX Tech business case and drive the need for change by focusing on commercial outcomes (TCO, ROI)
• Contribute to sector and priority account planning
• Work with our Strategic Partner Alliance teams to create Partner motions and co-selling opportunities.
• You’ll lead proposition design and direct selling motions.
• Develop and manage key relationships across the Partner EMEA ecosystem (AWS, Genesys, Nice) to identify new business opportunities and provide proper communication on account activity.
• Methodically manage accurate tracking/reporting of leads, sales pipeline and alliance related goals and objectives.
• Coordinate Sales enablement activity, training sessions and joint partner sessions e.g. lunch & learn/ QBR sponsorship etc.