Concentrix

Customer Service Advisor, English-speaking

Concentrix

full-time

Posted on:

Location Type: Office

Location: Tunis • Tunisia

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Job Level

Junior

About the role

  • Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements

  • High school diploma; three to six months of relevant experience preferred
  • Courteous with a strong customer service orientation
  • Strong computer navigation skills and PC knowledge
  • Ability to communicate effectively, both verbally and in writing
  • Dependable with strong attention to detail
  • Skilled in multi-tasking, including the ability to be flexible and adapt quickly to change
  • Tolerance for repetitive work in a fast-paced, high-production work environment
  • Ability to work as a team member as well as independently
  • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts as needed
Benefits
  • Health insurance
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall trackingcomputer navigationPC knowledgeattention to detailmulti-taskingflexibilityadaptability
Soft skills
communicationdependabilitypatienceempathyrapport buildingteamworkindependencecourtesy
Certifications
high school diploma