Customer Service Advisor, Bilingual (FR/EN)
Concentrix
full-time
Posted on:
Location Type: Office
Location: Antananarivo • 🇲🇬 Madagascar
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Your primary role will be to serve as the main point of contact for our customers.
- Assist prospects and customers with problem resolution and provide information.
- Actively contribute to promoting our brand image and increasing customer satisfaction.
- Efficiently manage customer complaints.
- Be an ambassador for customer satisfaction!
- Handle inbound calls, emails, letters and potentially interactions via social media.
Requirements
- Fluency in French and English, both written and spoken.
- Excellent communication skills; organized, autonomous and positive in attitude.
- Proficient with digital tools and naturally curious about adopting new technologies.
- Availability from Monday to Sunday across a 24-hour operating schedule.
Benefits
- Variable pay based on performance.
- Complementary health insurance starting from your 6th month of employment.
- Initial and ongoing training.
- A work environment that values quality of life at work.
- Opportunities for career development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsorganizational skillsautonomouspositive attitudecustomer satisfactionproblem resolutionbrand promotion