Provide inbound customer support using a call-flow guide in the customer’s preferred language
Help customers resolve basic technical issues
Follow up, document, and retrieve information in databases
Offer additional products and/or services
Deliver an expert customer experience… with a smile.

Requirements

Fluency in both French and English (CEFR C1 level or higher preferred)
At least one year of customer service experience
High school diploma or GED
A quiet, distraction-free environment for working from home
Ability to multitask quickly
Willingness to learn new technologies
Excellent computer navigation skills and general computer proficiency
A desktop or laptop computer to complete computer and internet tests; a work device may be provided depending on the role but is not guaranteed (to be discussed with a recruiter)
High-speed internet (no reliance on public Wi‑Fi, mobile hotspots, or satellite connections) and a smartphone

Benefits

Health, dental, and vision insurance
Comprehensive Employee Assistance Program (EAP)
Registered retirement savings plan
Paid time off and paid training days
DailyPay enrollment option to access earned pay in advance when desired
Paid training and performance bonuses
Lucrative referral bonus opportunities
Health and wellness programs with trained partners to promote healthy living
Mentorship programs for a rewarding career path
Convenient remote work
Programs and events that promote diversity, equity & inclusion, global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Change-Maker Appreciation Day, Customer Service Week, World Cleanup Day, #MyPromiseOneEarth, and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer supporttechnical issue resolutiondatabase documentationcomputer navigationgeneral computer proficiency

multitaskingwillingness to learncustomer experiencecommunication

high school diplomaGED