Community Memorial Healthcare

Compliance

• Independently administers and governs enterprise-wide Security Governance, Risk and Compliance programs to identify and mitigate security risks and protect valuable information and assets within the organization.
• Exercises independent judgment in interpreting regulatory requirements, evaluating security risk, and recommending compliance and remediation actions that support business objectives.

Senior Governance Risk & Compliance Analyst

Program Manager

• Responsible for leading the strategic marketing, communication, and promotional efforts supporting comprehensive women's health services.
• Serve as the central marketing lead and key liaison between marketing, clinical leadership, physicians, digital health teams, and operational stakeholders.
• Lead initiatives from concept development through planning, implementation, and on-site execution.
• Coordinate integrated marketing campaigns, physician and clinic onboarding initiatives, advertising requests, and development of marketing collateral.
• Manage project planning, production timelines, and campaign execution.
• Oversee updates and optimization of external women's health websites and other public-facing digital platforms.
• Regular engagement at hospitals, clinics, and community events to collaborate with physicians and care teams.

Women's Health Program Manager

Patient Navigator

• Responsible for connecting the Cottage Health community with efficient access to care.
• Responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations.
• Communicating directly with clinical staff/offices on pertinent patient information.
• Resolving any general inquiries posed by patients and callers.
• Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

Patient Navigator Specialist

Clinical Assistant

• Assists the clinical support nurse's and Navigator Specialists and Leads in the day-to-day call center functions to aid in exceptional patient experience.

Clinical Support Medical Assistant, Navigation Center

Cashier

• Responsible for daily posting and reconciliation of insurance correspondence through on-base, mail, and emails.
• Report all discrepancies with correspondence for resolution.
• Re-categorization of denial reasons in health logic.
• Some posting of cash, checks and other payments to maximize cash collections.
• Account resolution includes insurance eligibility verification and submissions of refund requests (checks and credit cards) for both insurance and patient.

Account Manager

• Responsible for working hospital/physician accounts to ensure they are resolved in a timely manner.
• Effectively perform (as applicable) charge reviews, retro-reviews, work account/claim edits in Cottage's EHR and follow-up on claim submission, remittance review for insurance collections.
• Pursue disputed balances and resolve credit balances from both government and non-government entities.
• Interface with internal revenue cycle departments and external payer organizations including Health Information Management, Case Management, review organizations, access/registration areas, and clinical departments.

Patient Account Representative

Clinical Research

• Responsible for performing a range of standard laboratory tests to gather data for patients diagnosis and treatment.
• May work in various departments, including Blood Bank, Microbiology, Automated, General laboratory, or Specialized areas as defined by the work site.
• Conducts both routine and specialized tests, providing work direction and instruction to students, trainees, non-licensed personnel, and new staff.
• Carefully checks tests results for accuracy, reliability, and validity before reporting them from the laboratory.
• Participates in proficiency testing and identifies any outliers or non-conformance events, resolving them when possible.

Clinical Lab Scientist II

General

• Responsible for scheduling appointments, verifying insurance.
• Reviewing/editing/obtaining pre-authorizations.
• Communicating directly with clinical staff/offices on pertinent patient information.
• Serve as a primary resource for escalations in mitigating caller issues.
• Assists with employee onboarding and training as needed.
• Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.

Patient Navigator Lead

• Scheduling appointments.
• Verifying insurance.
• Reviewing/editing/obtaining pre-authorizations.
• Communicating directly with clinical staff/offices on pertinent patient information.
• Resolving any general inquiries posed by patients and callers.
• Providing exceptional customer service and demonstrating dedication to the organization's mission, vision, and values.

• Providing coordinating and delivering training to the centralized scheduling center and patient access teams.
• Functions as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management.
• Communicates with leadership to identify training needs and map out development plans for teams and individuals and maintaining a comprehensive training knowledge base.

Patient Access & Navigator Trainer

Account Executive

• Responsible for achieving annual sales and profit objectives for a defined territory based on marketplace conditions and existing infrastructure.
• Assists Sales & Marketing Director in developing new sales strategies and tactics to combat competitor value propositions.
• May be asked to form or work with special project teams comprised of operation team and sales members to improve service delivery, product offerings or industry challenges.
• Assists the Director of Sales & Marketing in developing new business offerings, strategies, establishing new markets, and training of sales reps in professional selling skills, client acquisition, and processes.

Senior Sales Representative

Systems Engineer

• Provide strategic, data-driven insights to enhance philanthropy at Cottage Health.
• Analyze data to identify trends, patterns, and forecasts for fundraising strategies.
• Develop and implement a cohesive strategy for analytics to inform decision-making.
• Create predictive models to forecast donor behavior and optimize fundraising efforts.
• Work with various data sources ensuring seamless integration and optimal performance.
• Manage Advancement’s database systems and conduct operational systems analysis.
• Provide training and support to the end-user community.

Senior Advancement Systems Analyst

Analyst

• Reviews, analyzes, and verifies accuracy of CDM, fee schedules, and associated master files. Performs, documents, and communicates annual/interim price adjustments.
• Assists the Director of Revenue Integrity with driving charge capture and revenue reconciliation at the department level to ensure all charges are being captured.
• Promotes and implements common statistics and productivity units accumulated via charge master services, common billing codes for similar services, common revenue billing requirements for managed care contracts, and common strategic pricing and mark-up formulas for selected facilities/programs.
• Ensures CDM updates occur on a regular basis, synchronize financial systems with CDM maintenance vendor tool monthly, scripts work smoothly, new users are trained, and regular communication with CDM maintenance vendor support with issues and suggestions to continue to enhance the product.
• Provides assistance, investigation, research, interpretations, education, reference material, documentation, and policies for CDM-related and Compliance issues/questions to internal and external partners.
• Interfaces with and provides education and training to clinical staff to improve charging process.
• Performs periodic reviews of each CDM to inactivate or zero-out obsolete, inactive, and non-billable charge codes.

Senior Governance Risk & Compliance Analyst

Women's Health Program Manager

Patient Navigator Specialist

Clinical Support Medical Assistant, Navigation Center

Cashier

Patient Account Representative

Clinical Lab Scientist II

Patient Navigator Lead

Patient Navigator Specialist

Patient Access & Navigator Trainer

Senior Sales Representative

Senior Advancement Systems Analyst

Senior Revenue Integrity Analyst