Patient Navigator Specialist

Community Memorial Healthcare

Patient Navigator Specialist at Cottage Health connecting community with care access through scheduling and insurance verification. Resolving patient inquiries and providing exceptional customer service in a healthcare setting.

Posted 6/24/2026full-timeGoleta • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Scheduling appointments.
Verifying insurance.
Reviewing/editing/obtaining pre-authorizations.
Communicating directly with clinical staff/offices on pertinent patient information.
Resolving any general inquiries posed by patients and callers.
Providing exceptional customer service and demonstrating dedication to the organization's mission, vision, and values.

Requirements

What you’ll need

Preferred: Associate's degree.
Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).
Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
Preferred: MS Office Suite.
Experience working with Epic.
Knowledge of medical terminology.
Minimum: 2 years of experience in an office, hospitality, or customer service environment.
Preferred: 2 years of Patient Access or healthcare scheduling experience

Benefits

Comp & perks

Pay for non-physician positions is determined based on related years of experience and internal equity.
Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
Manager and above positions may participate in Cottage Health’s annual management incentive program.
For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MS WordOutlookExcelkeyboard typing speedEpicmedical terminologycustomer servicepatient accesshealthcare scheduling

Soft Skills

communicationproblem-solvingcustomer service orientationdedicationinterpersonal skills

Certifications

Associate's degreeCertified Revenue Cycle RepresentativeCertified Patient Access Specialist