Patient Navigator Lead

Community Memorial Healthcare

Patient Navigator Lead at Cottage Health, handling appointment scheduling and insurance verification. Providing exceptional customer service and supporting staff onboarding in a healthcare setting.

Posted 6/24/2026full-timeGoleta • California • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Responsible for scheduling appointments, verifying insurance.
Reviewing/editing/obtaining pre-authorizations.
Communicating directly with clinical staff/offices on pertinent patient information.
Serve as a primary resource for escalations in mitigating caller issues.
Assists with employee onboarding and training as needed.
Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.

Requirements

What you’ll need

Preferred: Associate's degree.
Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).
Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
Preferred: MS Office Suite.
Experience working with Epic.
Knowledge of medical terminology.
Minimum: 2 years of patient access, healthcare scheduling, or health insurance experience.
Preferred: 4 years of patient registration, healthcare scheduling, or health insurance experience.

Benefits

Comp & perks

Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
Manager and above positions may participate in Cottage Health’s annual management incentive program.
For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

basic MS WordOutlookExcelkeyboard typing speedEpicmedical terminologypatient access experiencehealthcare scheduling experiencehealth insurance experiencepatient registration experience

Soft Skills

customer servicecommunicationproblem-solvingdedicationteamworktrainingescalation managementorganization

Certifications

Associate's degreeCertified Revenue Cycle RepresentativeCertified Patient Access Specialist