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Patient Access & Navigator Trainer
Community Memorial HealthcareProviding training for centralized scheduling center and patient access teams at Cottage Health. Functions as a resource for onboarding, advanced training, and competency management.
About the role
Key responsibilities & impact- Providing coordinating and delivering training to the centralized scheduling center and patient access teams.
- Functions as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management.
- Communicates with leadership to identify training needs and map out development plans for teams and individuals and maintaining a comprehensive training knowledge base.
Requirements
What you’ll need- Minimum: Associate's Degree or equivalent education/experience (2 years of applicable experience for each year of education).
- Preferred: Bachelor’s Degree.
- Minimum: Obtain EPIC credential (issued by Cottage Health) in Cadence, Radiant or Referral Management within 1 year from hire date.
- Preferred: Process Improvement Methodology certification, Certified Revenue Cycle Rep (HBI), and Certified Patient Access Rep.
- Minimum: Basic MS Word, Outlook, PowerPoint, and Excel skills, 35 wpm keyboard/typing speed, knowledge of an Electronic Health Record system.
- Preferred: Intermediate MS Office and Epic skills.
- Minimum: 2 years of progressively responsible Patient Access, Scheduling, or Call Center experience.
- Preferred: 5 years of Patient Access, Scheduling, or Call Center experience, 3 years of management experience, an adult education experience.
Benefits
Comp & perks- Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
ATS Keywords
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Hard Skills & Tools
training deliverycompetency managementprocess improvement methodologykeyboard typing speedElectronic Health Record systempatient accessschedulingcall center experienceadult education
Soft Skills
communicationconsultationleadershiporganizational skills
Certifications
EPIC credentialCertified Revenue Cycle RepCertified Patient Access Rep