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Patient Access & Navigator Trainer
Community Memorial HealthcareProviding training for centralized scheduling center and patient access teams at Cottage Health. Functions as a resource for onboarding, advanced training, and competency management.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
training deliverycompetency managementprocess improvement methodologykeyboard typing speedElectronic Health Record systempatient accessschedulingcall center experienceadult education
Soft Skills
communicationconsultationleadershiporganizational skills
Tools & Technologies
MS WordOutlookPowerPointExcelEpic
Certifications & Qualifications
EPIC credentialCertified Revenue Cycle RepCertified Patient Access Rep
Industry Keywords
patient access teamscentralized scheduling centerrole developmentorientation/onboardingtraining needs assessment
About the role
Key responsibilities & impact- Providing coordinating and delivering training to the centralized scheduling center and patient access teams.
- Functions as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management.
- Communicates with leadership to identify training needs and map out development plans for teams and individuals and maintaining a comprehensive training knowledge base.
Requirements
What you’ll need- Minimum: Associate's Degree or equivalent education/experience (2 years of applicable experience for each year of education).
- Preferred: Bachelor’s Degree.
- Minimum: Obtain EPIC credential (issued by Cottage Health) in Cadence, Radiant or Referral Management within 1 year from hire date.
- Preferred: Process Improvement Methodology certification, Certified Revenue Cycle Rep (HBI), and Certified Patient Access Rep.
- Minimum: Basic MS Word, Outlook, PowerPoint, and Excel skills, 35 wpm keyboard/typing speed, knowledge of an Electronic Health Record system.
- Preferred: Intermediate MS Office and Epic skills.
- Minimum: 2 years of progressively responsible Patient Access, Scheduling, or Call Center experience.
- Preferred: 5 years of Patient Access, Scheduling, or Call Center experience, 3 years of management experience, an adult education experience.
Benefits
Comp & perks- Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.