Patient Account Representative

Community Memorial Healthcare

Patient Account Representative working with hospital/physician accounts for Cottage Health's billing, ensuring timely resolutions and interfacing with revenue cycle departments.

Posted 6/25/2026full-timeGoleta • California • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responsible for working hospital/physician accounts to ensure they are resolved in a timely manner.
Effectively perform (as applicable) charge reviews, retro-reviews, work account/claim edits in Cottage's EHR and follow-up on claim submission, remittance review for insurance collections.
Pursue disputed balances and resolve credit balances from both government and non-government entities.
Interface with internal revenue cycle departments and external payer organizations including Health Information Management, Case Management, review organizations, access/registration areas, and clinical departments.

Requirements

What you’ll need

Preferred: Some College Coursework in accounting, business administration, healthcare administration, health information management or management.
Minimum: Basic MS Word and Excel skills. 35 wpm keyboarding/typing speed. Basic math skills.
Preferred: Advanced user of MS Word, Excel and Outlook.
Minimum: Successful completion of the Revenue Cycle Department Intern program, possession of Billing Certificate or 6+ months of medical office or patient access experience, working in a healthcare environment (such as doctor's office, patient registration, hospital/clinic billing or scheduling).
Preferred: 1 year in a hospital/physician/clinic environment with knowledge of all billing and/or registration systems and types of medical coverage.

Benefits

Comp & perks

Pay for non-physician positions is determined based on related years of experience and internal equity.
Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
Manager and above positions may participate in Cottage Health’s annual management incentive program.
For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

charge reviewsretro-reviewsaccount/claim editsinsurance collectionsbillingmedical office experiencepatient access experiencebasic math skillskeyboard/typing speed

Certifications

Billing CertificateRevenue Cycle Department Intern program