Patient Navigator Specialist

Community Memorial Healthcare

Patient Navigator Specialist connecting Cottage Health community with efficient access to care. Scheduling appointments, verifying insurance, and communicating directly with clinical staff on patient information.

Posted 7/9/2026full-timeGoleta • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access processes, including scheduling, insurance verification, and pre-authorization management. Provides exceptional customer service while effectively communicating with clinical staff and addressing patient inquiries.

Highest-signal resume keywords

Patient Access ExperienceInsurance VerificationPre-Authorization ManagementCustomer Service ExcellenceMS Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic MS Word SkillsBasic Excel SkillsBasic Outlook SkillsTyping Speed 35 WPMMedical Terminology Knowledge

Soft Skills

Exceptional Customer ServiceEffective Communication

Tools & Technologies

Epic

Certifications & Qualifications

Certified Revenue Cycle RepresentativeCertified Patient Access Specialist

Industry Keywords

Healthcare SchedulingPatient AccessOffice EnvironmentHospitality Experience

About the role

Key responsibilities & impact

Responsible for connecting the Cottage Health community with efficient access to care.
Responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations.
Communicating directly with clinical staff/offices on pertinent patient information.
Resolving any general inquiries posed by patients and callers.
Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

Requirements

What you’ll need

Preferred: Associate's degree.
Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).
Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology.
Minimum: 2 years of experience in an office, hospitality, or customer service environment.
Preferred: 2 years of Patient Access or healthcare scheduling experience

Benefits

Comp & perks

Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.