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Patient Navigator Specialist
Community Memorial HealthcarePatient Navigator Specialist connecting Cottage Health community with efficient access to care. Scheduling appointments, verifying insurance, and communicating directly with clinical staff on patient information.
About the role
Key responsibilities & impact- Responsible for connecting the Cottage Health community with efficient access to care.
- Responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations.
- Communicating directly with clinical staff/offices on pertinent patient information.
- Resolving any general inquiries posed by patients and callers.
- Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.
Requirements
What you’ll need- Preferred: Associate's degree.
- Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).
- Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
- Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology.
- Minimum: 2 years of experience in an office, hospitality, or customer service environment.
- Preferred: 2 years of Patient Access or healthcare scheduling experience
Benefits
Comp & perks- Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
- For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Basic MS Word SkillsBasic Excel SkillsBasic Outlook SkillsTyping Speed 35 WPMMedical Terminology Knowledge
Soft Skills
Exceptional Customer ServiceEffective Communication
Certifications
Certified Revenue Cycle RepresentativeCertified Patient Access Specialist