Coates Group

Technical Project Manager

• Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.
• Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
• Collaborate across internal teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.
• Identify risks early, create mitigation strategies, and resolve project roadblocks with minimal impact.
• Maintain transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.
• Leverage Jira, Confluence, and Asana project dashboards to provide project visibility and performance tracking.
• Identify and implement improvements in project delivery processes to drive continuous improvement and scalability

Frontend Engineer

• Deliver a scalable, maintainable platform meeting QSR industry’s unique needs by building a robust CMS
• Support team goals by guiding and mentoring junior and mid-level developers
• Create clear documentation and establish coding standards ensuring quality and maintainability
• Drive quality by implementing best practices, conducting code reviews
• Work with DevOps to deploy and maintain cloud solutions

Senior Full Stack Developer, TypeScript

Product Marketing

• Build and lead a scalable global Product Marketing and GTM function
• Define product positioning and accelerate speed to market
• Collaborate across all areas of the business
• Launch innovative new solutions into the global marketplace
• Secure Coates’ position as a leader in the restaurant technology industry

Director, Product Marketing

Business Operations

• Define and lead the BPR strategy aligned with business objectives, customer expectations, and global standards.
• Establish a multi-year transformation roadmap focused on process optimization, digitization, and scalability.
• Lead, coach, and develop a team of Business Process Specialists across multiple domains.
• Oversee the design and optimization of core processes spanning: Lead-to-Order (Sales Operations) Order-to-Deployment (Deployment/Installation) Plan-to-Deliver (Supply Chain) Issue-to-Resolution (Support Services)
• Ensure processes are integrated, standardized, and aligned across functions and geographies.
• Lead process mapping, value stream analysis, and re-engineering initiatives to eliminate inefficiencies and redundancies.
• Drive adoption of best practices, lean methodologies, and automation.
• Identify and implement opportunities for cost reduction, cycle time improvement, and service enhancement.
• Partner with BTS and product teams to align business processes with system capabilities (ERP, CRM, field service, and deployment tools).
• Drive requirements definition and ensure successful implementation of process-enabling technologies.
• Champion digital transformation, including workflow automation, analytics, and AI-driven insights.
• Ensure processes are designed to meet the operational realities and expectations of large QSR clients.
• Improve deployment speed, service responsiveness, and issue resolution timelines for customers.
• Act as a liaison between internal teams and customer stakeholders to resolve systemic issues.
• Establish governance frameworks, KPIs, and process ownership models.
• Ensure adherence to standardized processes while allowing flexibility for key customer requirements.
• Lead process compliance and audit readiness efforts.
• Lead change management efforts associated with process transformation initiatives.
• Ensure effective communication, training, and adoption of new processes and tools.
• Manage stakeholder resistance and drive alignment across functions.

Director, Business Process Re-Engineering

Operations

• Own and continuously improve the end-to-end NAM S&OP process, calendar, and governance.
• Ensure structured, timely execution of all S&OP stages with clear deliverables and decision points.
• Facilitate cross-functional alignment and resolve conflicts between demand, supply, and financial objectives.
• Partner with Product Management to integrate product lifecycle plans (launches, phase-ins/outs, promotions).
• Ensure new product introductions (NPIs) and portfolio changes are reflected accurately in demand and supply plans.
• Identify risks and opportunities associated with portfolio changes.
• Lead the demand review process, ensuring a consensus forecast that reflects market intelligence and commercial inputs.
• Challenge assumptions and bias in forecasts using data, analytics, and historical trends.
• Drive forecast accuracy improvements and bias reduction initiatives.
• Collaborate with supply chain, manufacturing, and procurement teams to develop a feasible supply plan.
• Ensure alignment between supply capabilities and demand requirements.
• Identify constraints, risks, and mitigation plans (capacity, materials, logistics).
• Prepare and present consolidated S&OP outputs to executive leadership.
• Highlight key gaps, risks, and decisions required (e.g., trade-offs between service, cost, and inventory).
• Enable fact-based decision-making through clear scenarios and recommendations.
• Define, track, and report key S&OP metrics (forecast accuracy, service level, inventory, OTIF, plan adherence).
• Drive accountability across functions for performance outcomes.
• Lead root cause analysis and corrective action planning.
• Identify and implement improvements in S&OP processes, tools, and data quality.
• Support digital transformation initiatives (e.g., advanced planning systems, analytics tools).
• Promote standardization and best practices across the region.

Senior Sales & Operations Planning Manager

Director

• accountable for the successful execution of all equipment installation and field deployment projects across the ANZ and International Market Region
• leads the Installation and Field Operations teams, overseeing the physical deployment of hardware systems and on-site implementations
• facilitates cross-functional alignment to ensure timely, efficient, and commercially profitable delivery
• drives operational excellence across the complete hardware installation lifecycle
• responsible for managing field technicians, coordinating with logistics and supply chain teams
• ensuring all physical installations meet quality standards and client specifications
• monitors and reports on project financial performance

Director, Hardware Deployment Services

Program Manager

• Act as a key point of contact between McDonald’s Canada stakeholders and Coates internal teams, ensuring clear and consistent communication across programs
• Support the management and coordination of hardware initiatives including drive thru enclosures, kiosks, media players, and other restaurant technology infrastructure
• Consolidate input from internal teams including hardware, product, supply chain, finance, and deployment teams and communicate updates clearly to internal and client stakeholders
• Proactively prepare and maintain client facing documentation including program updates, planning materials, and presentation content
• Support account leadership in managing client communications, meetings, and follow up actions
• Ensure programs progress through appropriate internal processes while maintaining visibility across timelines, dependencies, and deliverables
• Maintain strong working relationships with McDonald’s stakeholders across technology, construction, procurement, and vendor teams
• Identify opportunities to improve communication, coordination, and program visibility across the account

Program Manager – Account Management, Client Facing

Project Manager

• Build and maintain planning tools / schedules
• Understand how to extract data from multiple systems as inputs to the plan and then how to support updating core systems accordingly for the outcomes of the planning engine
• Refresh plans on a weekly basis according to updated inputs and priorities
• Co-Ordinate Plans with Install partners and ensure supporting business processes are being used to execute the outcomes
• Communicate plans with Deployment teams and other accountable stakeholders in a well understood and sustainable method to ensure all stakeholders are able to execute their respective functions
• Have a full working knowledge of commercial relationships with our customers and installers to ensure plans are optimized and triggering appropriate commercial outcomes
• Work cross functionally to implement change in business processes
• Work to execute the S&OP plan, ensuring balance & alignment to demand/supply of HW, deployment resources and installer capacity to execute flawlessly

Deployment Project Coordinator

Supply Chain

• Develop & elevate the indirect sourcing function by partnering with stakeholders to drive commercial efficiency
• Collaborate with functional owners to create a strategic sourcing roadmap of critical indirect spend categories
• Continually review global indirect spend, develop visualization tools for reporting to BizOps
• Ensure NDA’s & contracts are in place for global indirect spend suppliers
• Strengthen governance frameworks to ensure adherence to regulatory and ethical standards
• Establish KPIs to track cost savings, mitigate supplier risks, and drive quality improvements
• Lead end-to-end sourcing processes for indirect spend
• Implement indirect spend controls and improvements to approvals processes
• Develop and manage strategic supplier engagement forums
• Leverage technology and partnerships with third-party vendors to design and implement solutions

Director, Global Indirect Procurement – Supply Chain Services

• Define program requirements aligned to business needs and data insights
• Lead end-to-end program delivery from concept through execution and implementation
• Manage cross-functional initiatives, ensuring milestones, scope, and timelines are achieved
• Develop and track program metrics, dashboards, and reporting to monitor performance and impact
• Use data and analytics to identify opportunities, drive improvements, and inform decision-making
• Design and implement scalable processes that improve operational efficiency
• Build strong relationships with stakeholders across technical and non-technical teams
• Facilitate collaboration across multiple business units to drive alignment and shared outcomes
• Establish governance frameworks to manage program tracking, risks, issues, and dependencies
• Communicate progress, insights, and results clearly to leadership and key stakeholders

Procurement

• Develop & elevate the indirect sourcing function by partnering with stakeholders to drive commercial efficiency
• Collaborate with functional owners to create a strategic sourcing roadmap
• Continually review global indirect spend, develop visualization tools for reporting to BizOps
• Ensure NDA’s & contracts are in place for global indirect spend suppliers
• Strengthen governance frameworks to ensure adherence to regulatory and ethical standards
• Establish KPIs to track cost savings and drive quality improvements
• Lead end-to-end sourcing processes for indirect spend
• Implement indirect spend controls and improvements to approvals processes
• Develop and manage strategic supplier engagement forums

Director, Freight, Logistics, Indirect Sourcing

• Develop & elevate the indirect sourcing function
• Collaborate with functional owners to create a strategic sourcing roadmap
• Continually review global indirect spend
• Ensure NDA’s & contracts are in place
• Establish KPIs to track cost savings
• Lead end-to-end sourcing processes for indirect spend
• Implement indirect spend controls and improvements

Director, Strategic Sourcing – Indirect

Financial Planning and Analysis

• manage day-to-day transactional processes and teams for accounting functions
• ensure accurate transaction entry
• support transaction processing in the region
• perform financial control procedures
• timely and accurate reporting of financial results

Accounts Payable/Accounts Receivable Finance Manager

Controller

• Directly works on the inventory function, partnering with logistics manager to drive operational efficiency
• Provides guidance and assistance to warehousing and inventory functions of the NAM supply chain
• Ensures optimization of inventory function, adopting current industry trends & best practices
• Measures & reports on inventory performance with a focus on systems integration improvements
• Provides guidance on streamlining inventory management systems and practices to mitigate risk
• Maintains and monitors key data pertaining to inventory outcomes
• Investigate and implement opportunities to improve the inventory operation