Coates Group

Financial Planning and Analysis

• manage day-to-day transactional processes and teams for accounting functions
• ensure accurate transaction entry
• support transaction processing in the region
• perform financial control procedures
• timely and accurate reporting of financial results

Accounts Payable/Accounts Receivable Finance Manager

Controller

• Directly works on the inventory function, partnering with logistics manager to drive operational efficiency
• Provides guidance and assistance to warehousing and inventory functions of the NAM supply chain
• Ensures optimization of inventory function, adopting current industry trends & best practices
• Measures & reports on inventory performance with a focus on systems integration improvements
• Provides guidance on streamlining inventory management systems and practices to mitigate risk
• Maintains and monitors key data pertaining to inventory outcomes
• Investigate and implement opportunities to improve the inventory operation

Inventory Controller

Software Engineer

• Enable high-performing engineering squads to deliver reliable, maintainable, and high-quality software solutions
• Provide technical leadership and build capability across engineers and technical leads
• Ensure adherence to engineering standards and remove blockers that impede delivery
• Partner with Product, Delivery, and QA leadership to achieve business and customer outcomes
• Act as a chapter-style leader for engineers and technical leads, building capability, setting standards, and driving consistent engineering practices across squads
• Own the operational health of systems within scope, ensuring reliability, performance, and readiness across production and pre-production environments
• Lead and develop permanent and partner engineers (onshore and offshore), including performance management and engagement

Director, Engineering

Full-stack Engineer

• Provide technical leadership by shaping architectural direction
• Guide critical engineering decisions and ensure technology platforms evolve
• Act as a trusted technical authority in designing, building, and operating complex systems
• Enable teams to meet long-term business needs with confidence and consistency

Principal Engineer

Product Manager

• Lead and develop the Product organization
• Own the overall effectiveness of Coates’ Product operating model
• Partner with the client and Account Management to understand business priorities
• Establish and enforce consistent standards for intake quality
• Provide executive oversight for cross-functional collaboration
• Ensure smooth handoffs between Product Discovery and Product Delivery
• Maintain strong expertise in Coates’ product and solution capabilities
• Drive continuous improvement across Product practices
• Oversee talent development, team capacity planning, organizational structure, and budget
• Support client-facing adoption and engagement activities

Senior Director, Product Management

• Act as the liaison between the client and Product, Software Engineering, Delivery, and Account Management
• Create features & user stories that convey the expected outcome to the product development team
• Collaborate on and bring the product roadmap to life; maintain and prioritize the product backlog
• Maintain a sprint-ready product roadmap, balancing new features, defects, and resolution of tech debt
• Translate product roadmap items into features and align all stakeholders to a common goal

Product Owner

Solutions Engineer

• Partner with customers to understand complex business workflows, pain points, and enhancement requests, translating them into clear, actionable solution inputs
• Lead the intake and qualification of higher-impact customer requests, influencing prioritization through clear articulation of value, complexity, and delivery considerations
• Facilitate advanced Discovery activities with customers to define use cases, intended usage, and user acceptance criteria for complex or ambiguous initiatives
• Collaborate closely with Engineering and Product Design to explore solution options, assess feasibility, identify trade-offs, and contribute to solution recommendations and high-level estimates
• Ensure Discovery outputs are thorough, consistent, and ready for hand-over to Product Owners and Delivery teams, supporting effective refinement and build planning
• Perform and support user acceptance testing for complex features, validating delivered functionality and coordinating resolution of issues identified during UAT
• Lead or support client-facing release demos and communications for higher-complexity releases, clearly explaining functionality and usage considerations
• Act as a subject-matter expert on Coates’ product and solution capabilities, providing guidance and informal mentorship to Product Solutions Managers and cross-functional partners
• Develop a strong understanding of client technology ecosystems and usage patterns, identifying opportunities to improve solution consistency and reuse
• Partner closely with Account Management to support client conversations around product capabilities, solution options, and adoption considerations
• Identify and suggest improvements to intake quality, discovery practices, and cross-team collaboration

Senior Product Solutions Manager

Product Designer

• Develop product design concepts from complex sets of requirements
• Produce high-quality solutions through flow diagrams, graphic designs, storyboards and site maps
• Develop solutions to product usability challenges
• Collaborate with Product Owners and Engineering leads to drive solutions
• Employ design best practices across all deliverables and adhere to accessibility standards
• Understand the design research process, collaborate and support the Product Owner to formalize design research into insights and ideas
• Collaborate with Product Owners to drive frameworks for success each product solution is measured by and optimize for best results

Sales Operations Manager

• Lead, coach, and inspire a high-performing team with clear accountability and professional growth.
• Train staff on tools and best practices to ensure process adoption and operational excellence.
• Optimize the Lead-to-Order (LTO) process to maximize lead conversion and reduce cycle time.
• Design and implement dashboards, KPIs, and scorecards to track performance and uncover insights.
• Partner with Sales, Finance, BTS, and Enablement teams to align goals and deliver exceptional service.
• Manage CRM and internal tools (Salesforce, Miro, Asana, etc.), ensuring seamless integration and optimal performance.

• Lead the technical execution and strategic development of digital menu board and content management solutions for Quick Service Restaurant (QSR) clients.
• Drive architectural design, scalability, and robustness of systems through deep expertise in TypeScript, cloud infrastructure, and object-oriented development.
• Mentor engineers and lead complex projects.
• Champion a culture of technical excellence, innovation, and continuous improvement.
• Define and guide system architecture for CMS and digital menu board solutions.
• Drive technology decisions across front-end and back-end stacks.
• Collaborate with product and UX teams to ensure alignment with customer needs.
• Design, build, test, and deploy complex, customer-facing features across the full stack.
• Collaborate with DevOps for robust CI/CD pipelines and secure, automated deployments.
• Establish and uphold engineering standards for code quality, performance, and security.
• Conduct comprehensive code reviews and mentor engineers on software design principles.
• Identify and remediate technical debt, ensuring architectural decisions support long-term scalability.
• Provide guidance, feedback, and technical coaching to engineers.
• Foster a culture of learning, collaboration, and continuous improvement.
• Identify opportunities to leverage emerging technologies or frameworks.
• Lead technical proof-of-concepts (POCs) or innovation sprints.

Senior Full-Stack Engineer

Sales

• Provide escalation and specialized support throughout an order/project's lifecycle
• Identifying trends and solving systemic changes with a customer first mindset
• Contributing to success of project initiatives and the customer journey

Sales Support Coordinator

Account Manager

• Manage and grow strategic and high-value accounts
• Drive long-term account strategies and strengthen client relationships
• Ensure commercial performance and act as client needs' internal champion
• Mentor and develop junior team members