Coates Group

Analyst

• Develop and maintain statistically driven and consensus-based HW forecasts across NAM
• Incorporate multiple inputs including sales pipeline and deal probabilities, customer rollout schedules, historical sales trends and seasonality patterns
• Manage separate forecasting methodologies for Project-based hardware deployments & Recurring SaaS subscriptions
• Support and actively contribute to the monthly S&OP cycle including demand review preparation and facilitation
• Ensure forecast assumptions, risks, and opportunities are clearly documented and communicated.
• Drive continuous improvement in forecast accuracy and process maturity.
• Drive improvements in demand planning tools, systems, and data quality.
• Analyze forecast performance and identify root causes of variances.
• Provide actionable insights on demand trends and risks, seasonality impacts, customer-specific demand patterns
• Partner closely with Sales, Finance, Supply Chain, Customer Success teams

Senior Demand Planning Analyst

Operations

• Lead improvements in sales quotation process
• Shape high-quality customer outcomes
• Turn warm leads and complex technical inputs into accurate estimates
• Develop well-defined scopes of work
• Support transition from quote to signed order
• Collaborate with Engineering and Design

Sales Operations, Estimator

Designer

• Deliver high-quality design outputs that meet technical requirements
• Translate technical briefs into practical design solutions
• Plan and prioritise design tasks to support delivery of agreed milestones
• Produce design outputs that balance usability, aesthetics, manufacturability, and commercial considerations
• Ensure design work meets defined quality and performance expectations
• Develop artefacts that clearly convey design ideas
• Prepare accurate technical drawings and specifications for manufacturing
• Present design concepts and prototypes for feedback
• Incorporate user insights into design iterations
• Apply DFM and DFX principles during design development
• Build and test prototypes to validate product functionality
• Assess design feasibility considering materials and production methods
• Refine designs for smooth transition to production

Industrial Designer

Systems Engineer

• Translate business needs into clarity
• Ensure end-to-end requirements are consistently captured and validated
• Deliver process-driven, scalable solutions across Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management
• Execute structured intake to enable prioritization
• Surface and address process gaps
• Support seamless delivery and partner with technical teams to design, test, and deploy solutions
• Participate in sprint QA testing
• Drive confident adoption and lead structured UAT
• Optimize processes continuously

Business Systems Analyst

General

• Create, manage, and follow up on purchase orders
• Communicate with suppliers to confirm orders and track deliveries
• Coordinate inbound shipments with suppliers and logistics partners
• Maintain accurate system data and support inventory integrity
• Identify and escalate supplier or delivery issues for resolution
• Support Supply Planning, Logistics, and Deployment teams in operations

Junior Buyer

• Provide on-site and remote support during critical installations of digital signage equipment, ensuring adherence to project specifications.
• Escalate complex issues to engineering or product support.
• Assess installer competency and provide ongoing coaching.
• Collaborate with sourcing to implement online training portals.
• Develop and maintain a centralized training repository.
• Analyze training completion rates and identify opportunities for improvement.
• Conduct pre-installation site surveys and communicate findings to project teams.
• Perform post-installation site audits to assess installation quality.
• Implement a standardized audit checklist for consistency across installation sites.

Installation & Field Enablement Specialist

Project Manager

• Lead end-to-end delivery of multi-site signage, shopfitting and fit-out installations
• Remotely coordinate install crews, subcontractors, trades and suppliers across sites
• Build and manage install schedules, site access, milestones and dependencies
• Be the central point of contact for clients and install teams, resolving issues quickly
• Drive site safety, quality and compliance across every install
• Managing data & internal stakeholders ensuring the timely delivery of multiple sites at the same time

Installation Project Manager

Director

• Serve as technical owner of the Coates operating system and HW platform stack
• Establish and enforce HW platform standards, configuration baselines, and governance frameworks
• Maintain authoritative documentation of the HW platform architecture
• Define and maintain a tiered model of physical player technology
• Validate and formally approve new physical platform technologies
• Drive the evolution of Coates deployment and upgrade models
• Ensure reliability and uptime of the Coates technology estate
• Partner with the CTO and commercial leadership to define technology tiers

Senior Director – Platform Technology

Sales Operations Manager

• Own and manage the end-to-end Order-to-Cash process, delivering agreed KPI targets via offshore support resources
• Act as the primary Sales Ops stakeholder for the Order-to-Cash phase, including ownership of the Revenue Blocker Summary and issue escalation
• Partner with Deployment, Supply Chain, GSS, and Account Management to ensure accurate fulfilment, billing, and cash outcomes
• Ensure sales order data accuracy, including fulfilment dates, warehouse data, and pricing, to support supply chain and deployment activities
• Collaborate with Deployment Managers and Account Managers to ensure ordered solutions are delivered as sold and revenue is billed correctly
• Manage order changes outside Frozen Zone timings and escalate inventory-impacting updates to Supply Chain
• Deliver and distribute market reporting on sales revenue actuals and pipeline performance
• Design, implement, and manage dashboards, scorecards, and performance reporting aligned to Order-to-Cash KPIs
• Provide QBR data, insights, and recommendations, partnering with BTS and Data Analytics teams to resolve data quality issues
• Work with offshore processing teams to identify and implement process optimisation and automation opportunities across the Order-to-Cash lifecycle
• Partner with GSS teams to offshore non-exception systemic transactions and resolve process bottlenecks
• Develop and deliver training and onboarding programs to build capability and promote best-practice adoption
• In partnership with BTS and Account Management, champion best-practice advocacy initiatives that enhance the customer experience

Manager

• Own deployment vendor governance frameworks, performance scorecards, and compliance enforcement mechanisms across deployment programs.
• Develop, manage, and continuously optimize vendor performance scorecards and operational reporting frameworks to monitor SLA compliance, installation quality, technician certification, and deployment execution performance.
• Lead vendor governance reviews, performance escalations, and corrective action initiatives to address systemic operational gaps, enforce accountability, and drive continuous vendor performance improvement.
• Ensure deployment vendors maintain compliance with contractual SLAs, technician certification requirements, installation standards, documentation protocols, and safety requirements.
• Track installation quality indicators such as defects, repeat visits, punch lists, and rework trends.
• Monitor vendor capacity and coverage to ensure deployment programs are adequately supported.
• Partner with Finance to support vendor payment governance, SLA enforcement, and service credit accountability where applicable.
• Manage the timely assignment and scheduling of deployment sites to installation partners, ensuring crews are aligned with program timelines and capacity.

Vendor Performance Manager

• Own and govern deployment installation standards
• Develop and deliver structured installation training programs for internal deployment team and integrator organizations
• Ensure integrator technicians are properly trained, certified, and prepared before being deployed to customer sites
• Create and maintain installation playbooks, training materials, and standard operating procedures for deployment execution
• Partner with Deployment and Engineering teams to define installation methodologies for new deployment programs
• Establish governance processes that guide field execution
• Support integrators in training their technicians to ensure consistent field execution and adherence to Coates standards
• Conduct periodic training refreshers, audits, and field feedback reviews to identify improvement opportunities
• Analyze deployment performance data, field feedback, and installation outcomes to drive continuous improvement in deployment standards and technician readiness
• Develop and enforce deployment governance frameworks, including SOPs, installation playbooks, field audits, and compliance mechanisms
• Provide technical support and guidance to deployment teams and integrators when installation challenges arise

Deployment Field Enablement Manager

Data Engineer

• Architect and evolve a scalable, cost-efficient AWS data platform
• Design and implement reliable, production-grade data pipelines and processing frameworks
• Define enterprise standards for data architecture, modeling, observability, reliability, and platform performance
• Lead foundational technical decisions across tooling, infrastructure, data design, scalability, and operational efficiency
• Implement and maintain infrastructure-as-code, CI/CD pipelines, and automated deployment practices
• Enable high-quality, accessible, and governed data products

Tech Lead, Data Engineering

QA Engineer

• Developing test cases/scenarios based on requirements
• Performing various types of testing such as functional testing, regression testing, integration testing, and performance testing
• Collaborating with Technical Program Manager on defining success criteria
• Providing feedback on design, usability, and user experience from a quality assurance perspective
• Understanding continuous integration and delivery pipelines – Gitlab etc.
• Contributing to test automation to streamline testing processes
• Documenting test cases, procedures, and results for future reference