Vendor Performance Manager

Coates Group

Vendor Performance Manager at Coates governing post-award vendor performance for deployment operations. Ensuring compliance with contractual and performance expectations while driving continuous improvement initiatives.

Posted 6/9/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $96,800 - $110,000 per yearWebsite

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Hard Skills

vendor managementdeployment operationsfield servicesservice governanceSLA managementoperational performance metricsperformance data analysisscorecard developmentdeployment quality controlsaudits

Soft Skills

cross-functional collaborationaccountabilitycontinuous improvementleadershipcommunication

Tools & Technologies

Excelreporting toolsvendor performance dashboards

Certifications & Qualifications

technician certification

Industry Keywords

vendor governanceperformance scorecardscompliance enforcementinstallation qualitySLA complianceinstallation standardsdocumentation protocolssafety requirementsvendor capacityservice credit accountability

About the role

Key responsibilities & impact

Own deployment vendor governance frameworks, performance scorecards, and compliance enforcement mechanisms across deployment programs.
Develop, manage, and continuously optimize vendor performance scorecards and operational reporting frameworks to monitor SLA compliance, installation quality, technician certification, and deployment execution performance.
Lead vendor governance reviews, performance escalations, and corrective action initiatives to address systemic operational gaps, enforce accountability, and drive continuous vendor performance improvement.
Ensure deployment vendors maintain compliance with contractual SLAs, technician certification requirements, installation standards, documentation protocols, and safety requirements.
Track installation quality indicators such as defects, repeat visits, punch lists, and rework trends.
Monitor vendor capacity and coverage to ensure deployment programs are adequately supported.
Partner with Finance to support vendor payment governance, SLA enforcement, and service credit accountability where applicable.
Manage the timely assignment and scheduling of deployment sites to installation partners, ensuring crews are aligned with program timelines and capacity.

Requirements

What you’ll need

3+ years of experience in vendor management, deployment operations, field services, or service governance
Strong understanding of SLA management, vendor compliance, and operational performance metrics
Experience managing third-party vendors, field service providers, or installation networks
Proven ability to analyze performance data, develop scorecards, and drive operational improvements
Strong cross-functional collaboration skills across Deployment, Finance, Sourcing, and Account Management
Proficiency in Excel, reporting tools, and vendor performance dashboards
Experience with deployment quality controls, audits, or service governance preferred

Benefits

Comp & perks

annual market competitive bonus program
Thrive Program which includes flexible work options
dedicated time for health and wellbeing (virtual Yoga or meditation sessions)
Global Wellness paid day off
Give Back Day to make an impact in the community