Business Systems Analyst

Coates Group

Business Systems Analyst optimizing customer experience and operational solutions for a global technology firm. Collaborating with cross-functional teams to enhance efficiency and customer satisfaction.

Posted 7/6/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $83,600 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in translating complex business needs into clear system requirements while supporting the Software Development Lifecycle. Proficient in optimizing processes and facilitating cross-functional collaboration to deliver scalable solutions.

Highest-signal resume keywords

Business Systems AnalysisSoftware Development Lifecycle (SDLC)Process OptimizationCross-Functional CollaborationRequirements Gathering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ModelingSystem Requirements AnalysisDocumentationQuality Assurance (QA)User Acceptance Testing (UAT)

Soft Skills

Strong CommunicationFacilitation SkillsAttention to DetailSelf-StarterAbility to Manage Competing Priorities

Tools & Technologies

JIRAConfluence

Industry Keywords

Customer Experience PortalsLead-to-CashField ServiceRevenue Management

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Translate business needs into clarity
Ensure end-to-end requirements are consistently captured and validated
Deliver process-driven, scalable solutions across Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management
Execute structured intake to enable prioritization
Surface and address process gaps
Support seamless delivery and partner with technical teams to design, test, and deploy solutions
Participate in sprint QA testing
Drive confident adoption and lead structured UAT
Optimize processes continuously

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience)
2+ years of experience in a Business Systems Analyst or hybrid cross-functional role (BA/QA/PM) in a software development environment
Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms
Hands-on experience supporting all phases of the Software Development Lifecycle (SDLC)
Strong communication and facilitation skills; able to work cross-functionally with business users, developers, QA, and external vendors
Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail
Self-starter with the ability to drive clarity, structure, and documentation independently
Familiarity with development management tools (JIRA, Confluence)
Exposure to both business process modeling and technical requirements gathering

Benefits

Comp & perks

annual market competitive bonus program
Thrive Program with flexible work options
dedicated time for health and well-being (virtual Yoga, meditation sessions)
Global Wellness paid day off
Give Back Day for community impact