Sales Operations Manager

Coates Group

Sales Operations Manager responsible for the Order to Cash process at a global technology company. Collaborating with teams to ensure efficient order processing and revenue recognition.

Posted 6/11/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order-to-Cash process managementsales order managementdata accuracyprocess optimisationautomationKPI reportingdashboard designperformance reportingdata quality resolutiontraining and onboarding

Soft Skills

collaborationstakeholder managementissue escalationrecommendation developmentbest-practice advocacycustomer experience enhancementleadershipcommunicationproblem-solvingcapability building

Tools & Technologies

sales order management softwareMicrosoft Office Suitedashboardsscorecardsdata analytics toolsoffshore processing systemssupply chain management systemsbilling systemsreporting toolsperformance management systems

Industry Keywords

KPI targetsRevenue Blocker Summaryfulfilmentbillingcash outcomesFrozen Zonemarket reportingQBR dataGSSBTS

About the role

Key responsibilities & impact

Own and manage the end-to-end Order-to-Cash process, delivering agreed KPI targets via offshore support resources
Act as the primary Sales Ops stakeholder for the Order-to-Cash phase, including ownership of the Revenue Blocker Summary and issue escalation
Partner with Deployment, Supply Chain, GSS, and Account Management to ensure accurate fulfilment, billing, and cash outcomes
Ensure sales order data accuracy, including fulfilment dates, warehouse data, and pricing, to support supply chain and deployment activities
Collaborate with Deployment Managers and Account Managers to ensure ordered solutions are delivered as sold and revenue is billed correctly
Manage order changes outside Frozen Zone timings and escalate inventory-impacting updates to Supply Chain
Deliver and distribute market reporting on sales revenue actuals and pipeline performance
Design, implement, and manage dashboards, scorecards, and performance reporting aligned to Order-to-Cash KPIs
Provide QBR data, insights, and recommendations, partnering with BTS and Data Analytics teams to resolve data quality issues
Work with offshore processing teams to identify and implement process optimisation and automation opportunities across the Order-to-Cash lifecycle
Partner with GSS teams to offshore non-exception systemic transactions and resolve process bottlenecks
Develop and deliver training and onboarding programs to build capability and promote best-practice adoption
In partnership with BTS and Account Management, champion best-practice advocacy initiatives that enhance the customer experience

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Management, or related field.
Proven experience in sales order management or a similar role, with at least 2-3 years in a leadership position.
Proficiency in using sales order management software and Microsoft Office Suite.

Benefits

Comp & perks

annual market competitive bonus program
Thrive Program which includes a suite of flexible work options
dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
Global Wellness paid day off to recharge
Give Back Day to allow our Crew an opportunity to make an impact in the community