CMA CGM

Customer Support

• Delivering premium support to elite customers with tailored, high-quality service.
• Managing customer enquiries via phone, email, chat, and digital platforms.
• Promoting value-added services and driving e-commerce adoption.
• Collaborating with internal and external stakeholders to resolve service issues.
• Supporting leadership tasks and maintaining performance during absences.
• Contributing to training, onboarding, and continuous improvement initiatives.
• Ensuring compliance with procedures and upholding quality and safety standards.

Customer Service Officer

Controller

• Monitor and analyze operational revenues and costs within the European scope
• Contribute to the preparation and monitoring of the annual budget
• Produce regular financial reports for management
• Participate in monthly closings
• Create reporting tools to simplify the processing of large databases

Work-Study Cost & Revenue Controller

Manager

• Serve as the senior strategic liaison and trusted advisor to business leaders across Customer Care, Operations, and Corporate Functions.
• Collaborate with stakeholders to identify, define, and prioritize IT initiatives.
• Lead IT governance and portfolio management processes.
• Translate complex business challenges into technology-enabled solutions.
• Provide executive oversight for the full lifecycle of IT programs.
• Advise senior leadership on emerging technologies, market trends, and industry best practices.

IT Business Engagement Manager

• You ensure the reliability of financial information and related analyses for the technical management of CMA CGM’s fleet vessels.
• You play an important role in supporting the activity in areas such as actual cost assessment and budgeting, assisting the fleet team in cost monitoring.
• Reporting directly to the Business Control Manager in France, you are responsible for monitoring the costs within your scope, which includes but is not limited to:
• Taking part in the monthly closing process
• Ensuring the accuracy of cost accounting
• Analyzing monthly variances between actuals and budget/forecast
• Analyzing the annual forecast
• Conducting a monthly financial review with the fleet team
• Preparing the monthly review summary for the Business Control Manager
• Providing support in the preparation of the budget and forecasts
• Participating in process and tool improvements

Business Controller

• Monitor and validate military and explosive cargo bookings: checking regulations, collecting required documentation, and obtaining loading/discharge approvals from vessel owners, ship managers, and local authorities
• Create and maintain product sheets for local agents to standardize procedures and efficiently address their queries
• Take part in webinars with local agents and keep port restriction files up to date, ensuring the team has reliable operational information
• Manage a high volume of Excel files (multi-booking tracking, multiple stakeholders) and communicate daily in English with contacts worldwide, including our GBS team based in India

Customer Service Apprentice

Recruitment

• Lead and influence the regional, matrixed learning community, multiple projects, processes and deliverables
• Develop and execute regional learning and development strategies in alignment with global objectives
• Collaborate with the Global Learning & Development team to design, implement, and evaluate training programs and initiatives
• Identify regional training needs through consultation with regional leadership, HRBPs and analysis of performance metrics
• Manage and deliver a range of learning solutions, including facilitation of workshops, e-learning, coaching, and mentoring programs, with a heavy emphasis on content and curriculum design
• Maintain and troubleshoot training systems, to include entry of training hours
• Monitor and measure the effectiveness of training programs, providing regular reports and feedback to the global team
• Foster a culture of continuous learning and development within the region
• Ensure compliance with all relevant regulations and standards in the delivery of training programs
• Manage regional L&D budget and resources effectively
• Build and maintain strong relationships with key stakeholders, including regional leadership, HR teams, and external training providers

Recruiter

Solutions Engineer

• Conduct pre-studies to define how to add new Business & Solution functionalities to the information system
• Be responsible for maintaining an up-to-date enterprise architecture map and ensuring its quality and accuracy
• Ensure the consistency of the Information System by identifying gaps compared to established strategies
• Develop new application or technology roadmaps
• Establish and actively lead a community bringing together architects, business stakeholders, and operational IT teams within one or several business domains

Global Enterprise and Solution Architecture Expert

Product Manager

• Design and develop specialized AI agents
• Optimize complex prompts for product use cases
• Lead training sessions and create user guides
• Simplify AI concepts for users across levels of expertise
• Conduct research and document best practices to ensure quality

Apprenticeship Proxy Product Owner, AI

Learning and Development

• Lead the delivery of talent and leadership development programs, including graduate schemes and fast-track initiatives.
• Facilitate people reviews, succession planning, and career conversations for key employee populations.
• Manage assessment centers, oversee follow-up development plans, and coordinate talent committee activities.
• Oversee digital learning platforms and promote adoption of innovative learning methodologies.
• Monitor and analyze program effectiveness, report outcomes, and recommend improvements.
• Support performance management, recognition programs, and internal mobility initiatives.
• Ensure compliance with Group policies and standards.
• Coach and mentor members of the talent development team, fostering a culture of continuous learning.
• Collaborate with HR, business leaders, and regional teams to address talent needs.
• Champion a culture of innovation, inclusion, and continuous improvement.

Group Talent Development Manager

Business Development Rep

• Develop and manage a personal sales pipeline aligned with company goals
• Develop and maintain functional knowledge of the products, services and operations offered by the company
• Secure new air and ocean freight business to meet or exceed sales targets
• Conduct client visits (virtual and in-person) to build relationships and close deals
• Lead tender submissions and manage spot and regular quotations with internal support
• Apply consultative sales techniques to deliver value-driven customer experiences
• Collaborate with operations, procurement, and finance teams to ensure service excellence
• Report on sales activity, pipeline performance, and revenue forecasts

Business Development Manager

Account Manager

• Develop and maintain customer & trade-lane specific business plan to achieve or exceed weekly production quotas.
• Pre-plan & manage sales territories ensuring that an average of 12-15 sales calls per week are made excluding required management meetings, holiday & vacations.
• Utilize travel & customer entertainment budget to augment customer relationships & business plan achievement.
• Manage qualification of new BCO or value added NVOCC business opportunities by monthly review of Journal of Commerce (J.O.C.) market data to ensure that active customers that are moving volumes greater than 100 TEUS per year are known & called on within each sales territory.
• Ensure push & pull sales follow up occurs after each customer sales calls detailing the results of your sales coverage.
• At a minimum, each sales call should generate at least one follow up email or correspondence.
• Make a minimum of 15 cold calls per quarter to grow current BCO active customer base within sales territory.
• Timely response to all emails, memos or other requests for information within agreed upon standards

Key Account Manager

Executive Assistant

• Provide high-level, confidential administrative support to the Senior Leadership Team
• Drive C-suite managing calendars, coordinating travel, sensitive communications, scheduling reservations, travel, reviewing, and submitting expenses
• Support Executive Meeting Management; arrange meals, refreshments, budget oversight
• Ad Hoc reporting, agenda development
• Maintain strict confidentiality, anticipating needs, streamlining operations
• Provide backup support to Executive Assistant I as needed
• Assist with Chairperson/Home Office/Comex US visits; travel required in specific instances.

Executive Assistant III

Project Manager

• Lead and manage high-impact sales projects on a global scale, coordinating with internal teams including sales, operations, IT, and external stakeholders such as customers, partners, and suppliers to ensure alignment, timeliness, and quality of deliverables.
• Develop and maintain detailed project plans outlining timelines, resource allocation, budgets, risk assessments, and contingency strategies to proactively address challenges, ensuring all project milestones and objectives are achieved effectively.
• Collaborate closely with sales leadership and operational teams to translate complex business objectives into actionable project goals and deliverables, ensuring alignment with overall company strategy.
• Monitor project progress through rigorous performance analysis and reporting, using data-driven insights to provide clear updates to senior leadership and recommending necessary adjustments to optimise outcomes.
• Champion best practices in project management methodologies and sales process optimisation, encouraging continuous improvement, innovation, and the adoption of industry standards within the team.
• Support change management activities by facilitating training sessions, workshops, and communication efforts aimed at ensuring smooth adoption of new systems, technologies, or procedures, thereby minimising disruption and reinforcing positive engagement.
• Act as a trusted advisor and subject matter expert for project management within global sales, mentoring colleagues, sharing knowledge, and contributing to the professional development of the broader team to build a resilient and skilled workforce.
• Identify opportunities for process optimisation and scalability of sales projects, working with cross-functional teams to implement solutions that enhance efficiency and customer satisfaction.

Senior Global Sales Project Management Expert

Security Engineer

• Monitor and manage the Department's internal KPIs
• Provide analytical insights into performance results
• Track project progress and coordinate monitoring dashboards
• Propose and update performance indicators for projects
• Collect and synthesize information to produce reports
• Develop communication strategies and prepare messages for the Department

Project Manager – Safety, Security, Environment

• Provide advice and support to local teams on day-to-day tax issues (excluding compliance)
• Conduct technical research on foreign tax matters across all types of taxes (direct and indirect taxation)
• Ensure correct application of the tax treaty network
• Draft memos and technical notes for the Tax Department and other internal stakeholders
• Assist with or monitor tax audits and other tax matters, in coordination with local CFOs and external advisors
• Oversee local implementation of the transfer pricing policy defined at headquarters (including management of APAs and rulings)
• Defend the Group’s tax positions during audits (application of tax treaties and transfer pricing policies)
• Perform tax analyses and provide recommendations when entering new countries
• Participate in cross-functional Group projects involving the network of maritime agencies
• Review contracts from a tax perspective