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About the role
Key responsibilities & impact- Delivering premium support to elite customers with tailored, high-quality service.
- Managing customer enquiries via phone, email, chat, and digital platforms.
- Promoting value-added services and driving e-commerce adoption.
- Collaborating with internal and external stakeholders to resolve service issues.
- Supporting leadership tasks and maintaining performance during absences.
- Contributing to training, onboarding, and continuous improvement initiatives.
- Ensuring compliance with procedures and upholding quality and safety standards.
Requirements
What you’ll need- Strong customer service skills with a proactive, solution-focused mindset.
- Excellent written and verbal communication abilities.
- The ability to manage multiple tasks and work effectively under pressure.
- Experience using Microsoft Office and familiarity with digital communication tools.
- Strong collaboration skills for working with internal teams and external partners.
- Attention to detail and commitment to procedural compliance and quality standards.
- A customer-centric attitude with the confidence to handle complex or escalated issues.
Benefits
Comp & perks- Flexible Working Options
- Additional Leave Days
- Paid Parental Leave
- Annual Health Checks
- Complimentary gym access
- Discounted parking
- Novated car leasing
- Social Club events held all year round
- Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
- Study leave and study reimbursement
- Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
- Access to 3000+ learning resources and courses
- Career development opportunities across Asia Pacific, Europe and other office locations globally
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer service skillssolution-focused mindsetwritten communicationverbal communicationtask managementability to work under pressurecollaboration skillsattention to detailcommitment to compliancecustomer-centric attitude