CMA CGM

Account Manager

• Ownership of total CEVA Global business relationship with Technology sector specified customer
• Identify, develop, sell, initiate and provide operational oversight to increase CEVA business with assigned accounts
• Retain current business in all geographies
• Expand relationships to the “C” levels with the customer
• Lead and co-ordinate negotiations with the customer in all major contracts and opportunities
• Lead the development and implementation of account plan(s)
• Maximize consistency of the CEVA experience
• Provide regular reports, briefings and reviews as required
• Develop plans to ensure customer retention
• Build and strengthen relationships at “C” level with the client
• Own and drive account growth
• Identify and qualify opportunities for additional business
• Manage P&L’s and accounts receivable
• Create input for annual budget cycle
• Manage the investment proposal, ICAP preparation and ROI considerations

Global Key Account Management, Senior Expert – Technology Sector

Full-stack Engineer

• Designing and developing a web application end-to-end (from requirements gathering to deployment) to deliver dashboards monitoring IT operations for terminal management at Group level
• Gathering and formalizing requirements, writing simple functional and technical specifications, and proposing suitable solutions
• Developing the different components of the application (frontend, backend, data layer) using modern technologies, particularly within the Google Cloud ecosystem
• Integrating artificial intelligence (including agentic approaches) throughout the project lifecycle: design, development, testing, and production of deliverables
• Participating in testing, deployment, and continuous improvement phases of the application
• Contributing to the structuring and tracking of project activities (prioritization, task tracking, deliverables)
• Designing reliable and relevant dashboards and visualizations for IT operations monitoring

IT Full Stack Developer Apprentice

Communications

• As a Unified Communications Expert - Unified Communication, you will lead the implementation of UC projects across the APAC region, ensuring they align with our company's mission. Your responsibilities will include managing the deployment of APAC UC projects, troubleshooting, user support and collaborating with regional and global team members. Additionally, you will work closely with vendors to ensure they meet CMA standards and align with business needs.

Unified Communications Engineer, L3

Human Resources

• Partner with leaders across Oceania to deliver strategic HR solutions, workforce planning, organisational design, talent management and employee lifecycle activities.
• Provide trusted advice and coaching to managers on performance management, employee development, change management and workforce effectiveness.
• Lead complex Employee Relations matters, workplace investigations, disciplinary processes, restructures and Industrial Relations compliance.
• Ensure compliance with employment legislation, awards, enterprise agreements, HR policies, WHS requirements and organisational procedures.
• Analyse workforce data and HR metrics to identify trends, inform decision-making and drive continuous improvement initiatives.
• Support employee engagement, diversity and inclusion, learning and development, and employer value proposition (EVP) initiatives.
• Collaborate with HR Centres of Excellence to deliver HR projects, policy enhancements and people programs that support organisational objectives.

HR Business Partner – IR/ER

• Manage large accounts, driving growth, profitability, and alignment with company objectives.
• Develop growth strategies, build strategic partnerships, and maintain strong customer relationships.
• Grow ocean volumes, promote CMA Value Added Services and CEVA offers, and secure new accounts.
• Build and maintain account-specific business plans to achieve weekly quotas and annual targets.
• Identify high-value business opportunities using market data and industry trends.
• Onboard and engage clients in utilizing e-services.
• Conduct regular trade-lane discussions and customer engagement sessions to identify opportunities and resolve issues.
• Act as the primary contact for assigned accounts, facilitating communication between customers and internal teams.

Senior Key Account Manager

Financial Planning and Analysis

• Supervise statutory closing and consolidated reporting across the network
• Ensure control of monthly financial statements for Group consolidation
• Coordinate financial control within regional offices
• Lead analytical reviews to identify performance drivers
• Strengthen internal control framework and manage statutory audits
• Optimize internal financing for entities

Senior Finance Control Manager

Solutions Engineer

• Act as an integration stream leader, serving as the key link between CEVA’s business teams and IT implementation domain
• Manage interactions between customers, business stakeholders, operations, development, and testing teams
• Contribute to the design, specification, development, testing, and go-live of complex B2B and A2A integration solutions
• Design B2B, A2A, and carrier integration solutions aligned with business needs and CEVA standards
• Produce clear and detailed interface specifications and paper mappings
• Coordinate remote development teams for mapping and framework implementation
• Provide support during go-live and early life support phases
• Maintain accurate functional and technical documentation

Senior Specialist, Global Enterprise and Solution Architecture

Business Development Rep

• Develop and manage a personal sales pipeline aligned with company goals
• Develop and maintain functional knowledge of the products, services and operations offered by the company
• Secure new air and ocean freight business to meet or exceed sales targets
• Conduct client visits (virtual and in-person) to build relationships and close deals
• Lead tender submissions and manage spot and regular quotations with internal support
• Apply consultative sales techniques to deliver value-driven customer experiences
• Collaborate with operations, procurement, and finance teams to ensure service excellence
• Report on sales activity, pipeline performance, and revenue forecasts

Business Development Manager

• Take ownership of CEVA’s business relationships with top strategic Customer within Industrial Sector
• Set a strategy and growth ambition closely aligned with global peers
• Build and expand relationships with C-level executives and decision-makers
• Negotiate major contracts
• Drive account profitability and manage P&L responsibilities
• Collaborate with cross-functional and virtual teams to deliver supply chain solutions

Key Account Manager – Industrial Sector

Sales Development Rep

• Participating in establishing the Commercial actions plan
• Plan and conduct phone calls mostly & commercial visits as per agency sales’ segmentation
• Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal & CEVA)
• Identify the commercial market opportunities, develop market shares and/or improve outcomes according to commercial strategy
• Update commercial data and customer feedback in CRM (Opportunities, lead, contacts)
• Reach their targets in SVPC (Sales visits Phone Calls) and qualitative targets monitored in Analytics
• Relay pricing requests from customers to Sales Support
• Relay other requests from customers to Customer Care
• Each team can specialize in a specific type of customer (FFW / BCO) or import/export (for customers doing both, keep one sales doing import and export), by localization, by commodity, or by trade specificity (e.g., X-trade)

Sales Development Professional

Customer Support

• Responsible for managing premium, VIP, sensitive, and high-value shipments end-to-end.
• Serve as the key escalation point for complex service recovery situations.
• Provide timely shipment updates, delay notifications, and recovery plans within a 1–2 hour response SLA.
• Lead service recovery activities for vessel delays, cargo rollovers, equipment shortages, and port congestion events.
• Ensure bookings are released correctly and on time, including special bookings requiring prior approval.
• Collaborate with Booking, Sales/KAMs, Cargo Flow, Logistics, Documentation, and Regional Offices to resolve cross-functional issues.

Customer Service Executive – Senior Executive

Administration

• Manage bookings, including virtual carrier bookings, and maintain related data in OPTIM.
• Coordinate carrier allocations across trade lanes in line with negotiated agreements for FAK, NVOCC, and NAC Basket contracts.
• Instruct origin agents on the contracts to use once cargo delivery dates are confirmed.
• Develop and maintain allocation cards using the DMP OPTIM tool.
• Coordinate daily with carriers and monitor service performance.
• Manage space and equipment release with carriers.
• Analyze deviation reports and provide feedback to carriers.
• Create and maintain reporting to improve visibility on contract usage and capacity optimization.
• Build strong relationships with other TPC teams across regions, including Asia and the Americas.
• Drive continuous improvement initiatives to reduce manual workload and email volume.
• Monitor process compliance and contribute to reducing shortfalls.
• Improve schedule visibility across carriers.
• Communicate with the European network through regional teams and agencies.
• Assess operational needs and monitor performance across stakeholders.
• Maintain proactive communication through network alerts to highlight opportunities or issues.
• Lead or support conference calls with stakeholders when appropriate.

Carrier and Partner Management Administrator

• Supports a commercial region or customer segment as the principal contact for customer rate inquiries.
• Responsible for maintaining an understanding of trade lanes to effectively grow market share.
• Partners with field sales and provides quotations while organizing and expediting customer contracts.
• Resolves issues quickly to reduce service failures or loss of business.
• Produce and analyze sales reports.

Sales Development Representative

Sales

• Develop and execute a comprehensive sales strategy to grow the OOG and Breakbulk business, aligned with the company’s overall goals.
• Identify and pursue new business opportunities in global and regional markets, targeting industries such as construction, energy, manufacturing, and heavy equipment.
• Build and maintain relationships with key clients, vendors, and partners to drive long-term business growth.
• Research and analyze market trends, competitor activity, and customer needs to identify growth opportunities and refine sales strategies.
• Achieve and exceed revenue targets for OOG and Breakbulk services through effective sales planning and execution.
• Monitor sales performance metrics and provide regular reports to senior management, highlighting successes and areas for improvement.
• Negotiate contracts, pricing, and service agreements with clients to secure profitable deals.
• Lead, mentor, and develop and educate the sales team specializing in OOG and Breakbulk cargo solutions.
• Foster collaboration between sales, operations, and customer service teams to ensure seamless execution of client projects and satisfaction.
• Provide training and guidance to team members on OOG and Breakbulk cargo handling, industry trends, and best practices.
• Work with the trade team and HO on the overall OOG strategy and plan with clear vessel profile for execution with the commercial team.
• Act as the primary point of contact for high-value clients, ensuring their needs are met and expectations exceeded.
• Develop customized solutions for clients requiring specialized handling of oversized and irregular cargo.
• Address customer inquiries, concerns, and feedback promptly to maintain strong relationships and loyalty.
• Collaborate with the marketing team to develop promotional materials, campaigns, and events that highlight OOG and Breakbulk services.
• Represent the company at industry conferences, trade shows, and networking events to enhance visibility and attract new clients.
• Position the company as a trusted leader in OOG and Breakbulk logistics through thought leadership and expert insights.

Director, Project Sales OOG/BB

• Assist Group companies established in the LATAM region in tax audits with the support of local advisors (if any)
• Assist in the development of secure and optimized tax solutions for various entities of the Group established in the LATAM region
• Ensure tax monitoring (potential tax initiatives that may impact the group) and conduct ad hoc studies and projects in the LATAM region (upon request)
• Be involved in restructuring operations (if any)
• Liaise and communicate with various internal and external stakeholders based in Europe, the US and LATAM
• Elaborate, complete, and share tax materials and supports to the Head Office and Regional Office
• Be involved in the validation of tax liabilities for Group entities established in the LATAM region
• Tax review of Group entities established in the LATAM region
• Provides written analysis and implementing solutions with respect to various tax matters/issues in an international context.