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About the role
Key responsibilities & impact- Responsible for managing premium, VIP, sensitive, and high-value shipments end-to-end.
- Serve as the key escalation point for complex service recovery situations.
- Provide timely shipment updates, delay notifications, and recovery plans within a 1–2 hour response SLA.
- Lead service recovery activities for vessel delays, cargo rollovers, equipment shortages, and port congestion events.
- Ensure bookings are released correctly and on time, including special bookings requiring prior approval.
- Collaborate with Booking, Sales/KAMs, Cargo Flow, Logistics, Documentation, and Regional Offices to resolve cross-functional issues.
Requirements
What you’ll need- Diploma or Degree in Logistics, Supply Chain, Business, or a related field.
- Minimum 3 years of experience in shipping, freight forwarding, or customer service operations.
- Prior exposure to special cargo handling (DG, OOG, Reefer, Pharma, or Military cargo) is an advantage.
- Proficiency in shipping line systems and MS Office applications (Excel, Outlook and Powerpoint).
- Familiarity with port operations in Singapore and regional trade lanes is preferred.
Benefits
Comp & perks- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and regional exposure.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
shippingfreight forwardingcustomer service operationsspecial cargo handlinglogisticssupply chain managementservice recoveryshipment trackingdelay notificationsresponse SLA
Soft Skills
collaborationproblem-solvingcommunicationleadershipescalation managementorganizational skillscross-functional teamworktimelinessadaptabilitycustomer focus