CMA CGM

Account Manager

• Development and implementation of account plans
• Relationship building at ‘C’ level
• Competitor analysis and stakeholder mapping
• Identifying, qualifying and developing opportunities
• Leading complex negotiations with customers
• Managing P&L and accounts receivable for Europe
• Providing regular reports and business overviews to stakeholders
• Evaluating market dynamics to target potential customers

Key Account Management Expert – Consumer & Retail Sector

Ecommerce

• Responsible for the development of new and existing business within the e-Commerce sector across Europe & IMEA
• Evaluating the regional market to identify potential growth opportunities
• Active solutions selling and client development
• Lead in the development and implementation of regional account plan
• Relationship building at ‘C’ level, competitor analysis, stakeholder mapping, solution selling, and account strategy
• Identify, qualify and develop opportunities from ‘contact to contract’
• Lead complex negotiations ensuring compliance and local legal procedures
• Manage P&L and account receivable across all business lines
• Providing regular reports and business overviews to stakeholders to showcase successes and identify opportunities for growth

Senior Key Account Manager – e-Commerce

Human Resources

• Anticipate, identify, and support changes in the HR perimeter
• Ensure deployment of the group's HR policy
• Provide advice and support to top management, local managers, and employees on HR and organizational aspects
• Lead the operational implementation of the Group's HR policy
• Contribute to cross-functional projects specifically related to the HR department

Human Resources Partner Specialist

• Level 2 & 3 Technical Support
• Analyze and resolve complex incidents escalated from Level 1.
• Handle high-priority or specialized issues involving external vendors and development teams.
• Ensure continuous service availability through effective incident management.
• Knowledge Management
• Document solutions and best practices in the internal knowledge base.
• Track incidents, resolutions, and apply lessons learned to improve future response.
• Training & Enablement
• Deliver tailored training sessions for back-office users.
• Adapt content based on user roles and application functionality to enhance adoption.
• Coordination with Global Teams
• Supervise and assist Level 1 support teams (e.g., GBS India).
• Handle escalations effectively and maintain clear communication across support levels.
• Corrective Maintenance Projects
• Lead assigned maintenance initiatives for learning applications.
• Coordinate actions with technical and functional teams, track progress, and report outcomes.
• Support a Specific Academy
• Act as the primary contact for your assigned Academy.
• Understand user-specific needs and tailor support accordingly.
• Identify areas for improvement in tools and processes and propose enhancements.

Group Human Resources Information Systems Specialist

General Counsel

• Provide legal advice on maritime related matters across the APAC region
• Draft, review, and negotiate a range of maritime-related agreements covering, customers, vendors, partners
• Advise on contentious matters including idle full management, detention and demurrage recovery and non-insured disputes
• Support day to date operations of the maritime business
• Assist on maritime legal work-streams in strategic projects, i.e. business development projects that include cargo transport related aspects
• Work with and manage external legal counsels
• Undertake any other tasks and responsibilities as may be assigned by the manager from time to time.

Legal Counsel, APAC – Maritime Legal

Customer Support

• Implement standard operational QBR (Quarterly Business Review) and MBR (Monthly Business Review) with customers (following the Group standards)
• Provide market advisory and organize crisis meetings with Management and impacted stakeholders
• Communicate major market issues to customers’ operational network, and provide customer training on shipping specificities and group processes etc.
• Ensure customers are fully engaged in Voice of Customer initiatives with local partners (in collaboration with Local Premium Desk officers)
• Propose Value Added Services (VAS) and answer specific customers’ requirements (Specific KPI, dedicated SOP/Working procedure)
• Escalate recurring issues to Strategic Accounts Head of Customer Care Account Manager (CCAM), and escalate severe service issues to higher levels of management when required
• Provide regular reporting on the assigned portfolio to the head of CCAM
• Conduct regular meetings with customers to review current service levels, pending cases, customer pain points, proactive solutioning, etc.
• Support tender coordination from an operational perspective to ensure feasibility of customer offers, and work closely with the Global Key Account Manager throughout the contract lifecycle
• Complete tender SOP with operational information: booking & document processes, invoicing process, local agent contact matrix, and other best practices
• Organize tender implementation, Customer onboarding, and take the lead on meeting between local agent and customer
• Communicate tender SOP within the network and publish on SharePoint and ensure updated version is published
• Provide Customer care escalation matrix and ensure updated version is available throughout the contract lifecycle
• Be responsible for any other assignments requested by Company Management or ARO/HO Management

Customer Care Account Manager

Operations

• Execute the operational & commercial requirements for existing & future clients
• Liaise with Project Logistics team members worldwide and provide an efficient conduit that will facilitate product strategy to affect our price offers to clients
• Support the sales development process by delivering back up support through identifying and preparing sales quotations
• Be an industry leader in managing and delivering optimal pricing results through supplier relationships
• Close cooperation with Project Logistics stakeholders, products and country management
• Improvement of success rates, internal sales success and KPI's metrics
• Coordinates complex, regional and local pricing for high revenue potential bids
• Assist in developing new pricing tools, processes and systems
• Liaise with product experts to ensure the logic used in pricing is resulting in calculated cost and profit
• Undertake negotiations to design, develop and implement Bi Lateral agreements
• Monitor Bi Lateral Agreement validities against services offered
• Negotiate and drive rate reductions with origins
• Process all export/import bookings, documentation and despatch requirements

Project Logistics Pricing and Operations Specialist

Manager

• Ensure operational oversight of maintenance, repair and work-tracking activities
• Supervise multi‑technical preventive and corrective maintenance services
• Coordinate technical service providers (HVAC, plumbing, etc.)
• Track work orders and service levels (SLAs)

Area Manager

Pricing Analyst

• Provide timely responses to clients on pricing, bid, contract, and rate-related enquiries
• Analyse, evaluate, and process pricing, bid, contract, and rate requests for export shipments within the intra-Asia region
• Collate market feedback, conduct data analysis, and support the development and implementation of pricing strategies and policies
• Monitor market supply and demand trends closely and adjust pricing policies in response to changing market conditions
• Ensure all contracts and rate filings are implemented accurately and executed in compliance with contractual terms
• Monitor and analyse vessel performance to support operational efficiency and commercial objectives
• Proactively engage with external stakeholders on rate enquiries, tender submissions, market practices, and other commercial matters

Pricing Analyst – Intra-Asia

• Monitor Reps activity to ensure container incidents, special customer issues and import/export idle shipments are being resolved in a timely manner
• Address grievances with the workforce to solve issues
• Manage performance of team through annual performance evaluations and corrective action
• Provide training consultation to new hires in Export Documentation and process updates
• Provide problem resolution for CMA CGM Export Bonds approvals
• Make decisions concerning CMA CGM Magic blank paper ordering, tracking and tracing
• Take initiative to approve various status updates and forms associated with workflow
• Provide information and monitoring history of events for Customer Complaints
• Provide Vessel Calendar / Daily task list consultation for internal departments

Support Manager, Export Documentation

• Serve as a liaison between sales, operations, and external customers
• Communicate information to operations and sales on special handling shipments
• Advise customers on shipment status
• Respond to customer requests professionally
• Coordinate with sales and customers for operating procedures

Customer Service Representative

Financial Planning and Analysis

• Support the deployment and monitoring of internal control within the finance network
• Contribute to the documentation and maintenance of the finance risks & controls library
• Support internal control self-assessment (ICSA) campaigns
• Assist in control monitoring activities
• Help analyze the suitability of internal control practices in finance processes
• Support the preparation of training and communication materials for the finance community
• Contribute to control automation and improvement initiatives in coordination with finance and digital/IT stakeholders

Finance Internal Control Analyst

• Develop and execute customer-specific business plans to achieve weekly quotas and annual growth targets.
• Manage and grow a portfolio of key accounts, ensuring target volumes and revenues are met.
• Build relationships across all decision-making levels within customer organizations to establish long-term partnerships.
• Identify and qualify business opportunities across all company products, prioritizing high-potential accounts (e.g., customers moving >250 TEUs annually).
• Monitor account profitability, ensure timely payments, and align pricing and services with company strategy.
• Conduct in-person customer visits weekly, spending 50% or more of the week outside the office engaging with clients.
• Utilize travel and entertainment budgets to strengthen relationships while adhering to corporate policies.
• Execute cold calls quarterly to expand the customer base and onboard new accounts.
• Lead negotiations for major contracts and opportunities, ensuring alignment with company goals.
• Follow up on customer meetings with actionable outcomes, such as correspondence or next steps.
• Prepare and submit weekly reports, including: • Expense Reports • KPI Territory Reports (sales performance, market trends, customer feedback)
• Analyze account performance and market trends, providing actionable insights and recommendations.
• Maintain accurate CRM data and ensure timely updates.

Key Account Manager, Strategic NVO

Project Manager

• Structure R&D activities and ways of working
• Define how the different types of R&D activities should be managed (planning, governance, tracking, documentation)
• Standardize project management practices across the department (processes, templates, tools, Project Manager and PMO scopes)
• Lead the PMO team
• Manage and develop a team of Project Management Officers supporting priority projects, monitoring performance and coordinating with support departments (Legal, Purchasing)
• Set team priorities and allocate PMO support across the portfolio
• Ensure consistent and effective support to Project Managers
• Organize prioritization and follow-up
• Define and run the process to select and prioritize R&D activities
• Organize regular portfolio and project reviews
• Ensure activities are properly planned and kept up to date
• Track performance and support decision-making
• Define and track key indicators (progress, risks, budget, resources)
• Maintain a consolidated and up-to-date view of the R&D portfolio (status, spend, resource allocation) and provide clear reporting to support prioritization and resource allocation decisions
• Coordinate with support functions and funding activities
• Structure interactions with Legal and Purchasing (contracts, suppliers, procurement)
• Support identification of funding opportunities (grants, subsidies) and application processes
• Ensure these activities are anticipated and integrated into project planning
• Ensure quality and ISO 9001 compliance
• Define and document required processes
• Prepare the department for certification (documentation, audits)
• Ensure processes are applied and continuously improved
• Improve ways of working
• Identify inefficiencies and simplify processes
• Support adoption of tools and good project management practices

Head of R&D Project Management

• Support global teams in identifying processes that can be optimized
• Collaborate with stakeholders across multiple geographies to design and develop solutions
• Work closely with relevant stakeholders to ensure alignment and coordination
• Participate in projects aimed at making our business more sustainable day to day
• Work with a core team while taking significant responsibility to complete tasks independently