Client Solutions Representative – Premium

CMA CGM

Client Solutions Representative at CMA CGM handling logistics inquiries and customer service. Provide timely solutions and updates while ensuring a positive customer experience across shipping and logistics.

Posted 6/29/2026full-timeNorfolk • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $62,000 per yearWebsite

About the role

Key responsibilities & impact

Answer incoming calls and customer service emails within the allotted KPIs ensuring customers receive tier 1 level customer service
Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers
Liaison between external and internal customers for issue resolution
Update tracking reports, assist in problem resolution including damaged cargo, lost containers, etc.
Conduct a root cause analysis to find out what caused the customer's problem and coordinate a prompt recovery response
Seek and attend training opportunities to grow

Requirements

What you’ll need

1-3 years of experience in customer service
Basic understanding of U.S. and world geography
Working knowledge of international shipping preferred
Exceptional customer service skills
Excellent verbal and written communication and interpersonal skills
Strong organization & time management abilities
Ability to multitask and handle a fast-paced working environment
High level of analytical, problem-solving, critical thinking abilities

Benefits

Comp & perks

Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Root Cause AnalysisTracking Report UpdatesIssue ResolutionGeography Knowledge

Soft Skills

Exceptional Customer Service SkillsInterpersonal SkillsOrganizational AbilitiesMultitasking