Cloudflare

Software Engineer

• Investigate the most complex, high-impact customer issues escalated from front-line support (TSEs) and directly raised by customers.
• Perform deep-dive debugging across the full technology stack application, database, infrastructure, APIs, and integrations.
• Use logs, traces, diagnostics to identify the underlying cause.
• Work with Engineering to validate defects, create reproducible scenarios, and confirm fixes.
• Provide coverage (shift rotation including possibility of weekends and Pacific Time hours) for technical troubleshooting of escalated issues.
• Manage escalation lifecycle from intake to closure, ensuring technical accuracy and timely communication.
• Partner with Product and Engineering teams to drive bug fixes or workarounds.
• Communicate status, risk, and resolution progress clearly to support leaders and customers (as appropriate).
• Proactively swarm on critical or complex cases with Technical Support Engineers within their regional or skill-based Pod.
• Provide real-time guidance and mentoring during troubleshooting.
• Be an expert engineer in the team, help front-line engineers improve their technical depth and escalation readiness.
• Document new findings, diagnostic steps, and resolutions in internal knowledge bases.
• Share insights from escalations to improve product documentation and support training.
• Contribute to runbooks and automation that help prevent future escalations.
• Stay current with new product releases, architecture changes, and known issues.
• Participate in engineering syncs or release readiness reviews to represent the support perspective.

Escalation Engineer, CDN/Developer Platform

Accounts Receivable

• Billing and Invoicing: Direct preparation and issuance of customer invoices to ensure prompt and accurate billing in compliance with contract terms, ensuring the accurate reflection of revenue recognition standards.
• Accounts Receivable Management: Facilitate all aspects of the Accounts Receivable cycle, including cash receipt and application processes to ensure prompt and accurate deposit of all funds and accurate application to customer accounts.
• Revenue Accounting & Compliance: Apply US GAAP revenue recognition principles (e.g., ASC 606/605) to billing and invoicing practices. Participate in month-end close processes associated with Accounts Receivable and deferred/recognized revenue to support timely and accurate preparation and delivery of financial statements.
• Customer Interaction: Oversee the response to billing and A/R inquiries in a manner that cultivates a culture of exemplary customer service. Act as a key finance liaison by attending Sales and Client meetings as required to clarify contract terms, invoicing schedules, and payment obligations.
• Systems and Data Integrity: Oversee maintenance of customer account information within Billing System(s) to ensure up-to-date address, terms, tax, and contact information. Collaborate with cross-functional teams on various systems projects, including selection, implementation, and upgrades to A/R and Billing systems.
• Internal Controls & Reporting: Support overall organization’s SOX compliance requirements through adherence to key controls and timely completion of reporting for A/R and Revenue-related processes.

Accounts Receivables Specialist

Manager

• Manage and mentor a diverse team of Junior, Mid, Senior, and Principal Researchers
• Help define and execute the long-term research agenda for your domain
• Support the team in contributing to global internet standards (e.g., IETF, W3C, NIST)
• Partner with Product and Engineering leaders to identify research-shaped problems
• Ensure all research is conducted with the highest standards of integrity
• Help the team communicate their work to both internal and external audiences

Manager, Research

Product Manager

• Help build out the strategy, architecture, and User Interface of one of the most ambitious programs in security.
• Work directly with some of the largest Enterprises in the world to build best-in-class solutions that solve real problems.
• Help define and guide internal and external thought leadership around the way we think about Ground Truth in an adversarial environment.
• Work directly with Cloudflare’s Data Science team to invent the future of application security, and fraud & abuse detection.

Senior Product Manager, Adaptive Intelligence

Blockchain Engineer

• Develop and enhance our customer-facing APIs focusing on performance, reliability, and an intuitive user experience.
• Design, build, and maintain our near real-time alerting platform, from data processing and anomaly detection to reliable notification delivery.
• Optimise the performance of complex analytical queries that power our APIs and dashboards, working closely with the database platform team.
• Create intuitive and powerful tools that allow customers to explore their data and configure meaningful alerts based on logs and metrics.
• Scale our API and alerting infrastructure to support a growing number of internal and external use cases.
• Collaborate with front-end engineers and product managers to define API contracts and deliver a seamless data experience for our users.
• Ensure the operational health of our APIs and alerting systems by developing comprehensive monitoring, and participating in an on-call rotation (with the flexibility to be on-call outside of standard working hours as needed).

Distributed Systems Engineer – Data Platform, Analytics, Alerts

• Design, build, and operate a robust logging platform, ensuring reliable logging, and secure data transfer to a wide array of customer destinations and third-party integrations. • Develop and maintain high-performance data connectors and integrations for our log-shipping products, focusing on usability, scalability, and data integrity. • Create and manage systems for handling comprehensive audit logs, ensuring they are delivered securely and adhere to strict compliance and performance standards. • Scale and optimise the data delivery pipeline to handle massive data volumes with low latency, identifying and removing bottlenecks in data processing and routing. • Work closely with Product and other engineering teams to define requirements for a new logging platform and integrations. • Maintain the operational health of our log delivery platform through comprehensive monitoring and participation in an on-call rotation (with flexibility for out-of-hours technical issue resolution). • Collaborate on the architectural evolution of our data egress platform, researching and implementing new technologies to improve efficiency and reliability.

Distributed Systems Engineer – Data Platform, Logs and Audit Logs

DevOps Engineer

• Design, implement, and maintain secure infrastructure across various environments (non-production and production).
• Ensure resilient and secure designs are implemented and maintained.
• Drive continuous improvement while maintaining multiple environments.
• Ensure systems meet performance expectations.
• Engage in proactive risk management and incident response planning.
• Develop or utilize automation to streamline repeatable tasks.
• Ensure company data is managed in a secure and scalable manner.
• Contribute to the creation and dissemination of knowledge about the designs within the company.

Senior Security Systems Reliability Engineer

Solutions Engineer

• You are the technical keystone through the entire sales cycle - pre and post sales.
• You will work closely with our Enterprise prospects and customers in Greater China region to educate, empower, and ensure their success on the Cloudflare platform.
• You will leverage your technical expertise in Cloudflare’s global distributed network and technology to find best-fit solutions for prospects, to train and onboard new customers via video-conference, in person, or through documentation, and to support the long-term success of the customer.
• As an expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.
• To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

Senior Solutions Engineer

Systems Engineer

• Shape the future of industry-leading services that redefine what is possible for developers.
• Architect a new globally distributed data consistency model, optimize storage engine performance, or design a novel API for a new data-centric product.
• Own your code from inception to release, delivering solutions at all layers of the software stack.

Senior Systems Engineer, Pipelines

Account Manager

• Owning and maximizing renewal value of Cloudflare’s largest Enterprise customers
• Building and leveraging C-level relationships
• Presenting and articulating ROI with key stakeholders
• Using strong business acumen and technical understanding to articulate business value
• Planning, forecasting, and prioritizing work for maximum outcomes
• Maintaining and reporting an accurate weekly forecast
• Customer engagement from onboarding through the entire customer lifecycle
• Negotiating and executing renewal contracts
• Analyzing data to identify opportunities and business value
• Driving strong alignment with the Sales team

Senior Renewals Account Manager – Russian Speaking

• Own your space. You will own the priorities and scope for a high performing engineering team focusing on detecting large scale global volumetric attacks.
• Connect the pieces. Product managers are a nerve center at Cloudflare, responsible for connecting engineering, program management, marketing, revenue, and partners to make sure that our ships go out on time and with the maximum impact.
• Excel across teams. Enterprise capabilities cut across all of our product verticals, so you should be comfortable working with product managers across the company to prioritize systemic improvements that our enterprise customers need.
• Be customer obsessed. You will be responsible for directly engaging with customers and understanding how they use our products. You’ll bring these insights back to the team to build a great roadmap.
• Join pre-sales and post-sales calls with customers, sales, support, etc., to assist with, and help understand all phases of the customer lifecycle.
• Be data driven. You should be comfortable working with data, and analyzing data to quantify the impact of problems and opportunities in your space.

Senior Product Manager, DDoS

Security Engineer

• Guide product development through all stages of the product life cycle: identifying customer needs and developing, launching, and sustaining products.
• Represent Cloudflare to customers, vendors, and partners, synthesizing information and communicating what you learn to internal stakeholders.
• Build, maintain, and develop a world class team of product managers and leaders who deeply care about Cloudflare’s role in helping build a better Internet.
• Define the roadmap, drive the development, and ensure the successful delivery of innovative data security capabilities that integrate seamlessly into Cloudflare One, Cloudflare’s SASE platform.
• Take ownership, work with tight timelines, handle various tasks simultaneously while maintaining a positive attitude.
• Have deep technical discussions with internal and external engineering stakeholders.
• Navigate organizational dependencies and promote your team.
• Have great oral communication and written documentation skills for promoting ideas throughout the company.

Senior Director of Product Management, Data Security

• Own go-to-market strategy and activities for application security and performance products.
• Lead and manage a small team of PMMs to execute the GTM plan for App Services.
• Understand and exploit the weaknesses of App Sec and Performance vendors as well as cloud providers.
• Evangelize Cloudflare products to analysts, prospects, and customers—in customer meetings, webinars, conferences and tradeshows.
• Be the voice of the product to the entire marketing team. Be the voice of the marketing team to the product management and CTO organization.
• Develop differentiated messaging for our application security and performance portfolio, and platform.
• Develop and execute integrated marketing campaigns to drive demand for application security and performance products, solutions and use cases.
• Provide support for the field sales teams in the form of sales plays and enablement for both mid-market and enterprise field and partner teams.
• Partner with our Analyst Relations and product management teams to establish Cloudflare as a security leader and application platform of choice for developing and delivering applications globally.

Senior Director, Product Marketing – Application Security, Performance

Marketing Operations

• Design and deploy autonomous agents using Cloudflare Workers and Gemini to automate routine campaign tasks like production, QA, and lead routing
• Partner with the AI Project Manager to turn conceptual roadmaps into functional, "human-in-the-loop" tools that increase team throughput
• Spend a portion of your time embedded in the MOPs campaign queue to identify repetitive friction points and design the automation to eliminate them
• Act as a technical liaison to IT and Engineering teams; you will diagnose root causes for Marketo and data flow issues and provide architectural requirements for central teams to execute
• Build the logic for API-based automation that streamlines how campaign data move from intake forms into Marketo program templates
• Manage data pipelines and hygiene scripts to ensure GTM data is structured and ready for predictive AI modeling

Marketing Operations Architect – AI & Automation

Engineer

• Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations.
• Track service delivery related to rack installation, deployment support, remote hands, and in-data-center activities, ensuring work is completed to defined expectations.
• Identify delivery risks, service gaps, and recurring issues, escalating concerns and supporting resolution as needed.
• Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.
• Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health.
• Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves.
• Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths.