Cloudflare

Solutions Engineer

• Drive technical discussions and implementations for new business, business expansion, and customer success
• Qualify prospect and customer use cases and discover technical requirements
• Lead demonstrations, identify and design solutions, and collaborate on proofs-of-concept
• Advise existing customers on technical best practices, Cloudflare product implementation, and strategic guidance
• Train and onboard new customers via videoconference or in person
• Create documentation and support customers’ long-term technology strategies
• Collaborate with Sales, Product, Engineering, and Customer Support teams
• Travel 35–45% for prospect and customer meetings, conferences, industry events, and teammate collaboration

Senior Solutions Engineer – Public Sector Federal

• Develop and execute the long-term technical sales strategy with regional and country sales leaders to drive pipeline and revenue for the Cloudflare Developer Platform
• Directly manage, mentor, and grow a team of Solution Architects
• Serve as the primary liaison with executive leadership, Product Management, and Product Marketing
• Align goals and deliver data-driven value propositions and customer stories
• Manage the annual budget and make resource allocation decisions
• Support alignment of business and technical value with C-Level executives at strategic customer accounts
• Oversee the feedback loop between the field and internal teams to refine the product roadmap using customer usage and competitive intelligence

Senior Manager, Solutions Architecture, AI – Developer Platform

• Help customers build digital transformation strategies using Cloudflare technologies and platform
• Understand customer journeys and help identify, understand, and scope needs as they replace or migrate from existing edge cloud and on-premises technologies
• Guide customers in building roadmaps toward next-generation secure digital architectures using Cloudflare’s platform
• Build and maintain long-term technical relationships with strategic accounts
• Ensure successful design, proof, and adoption of Cloudflare as critical customer infrastructure
• Drive strategic conversations with key stakeholders to increase Cloudflare’s reputation, authority, and customer footprint
• Collaborate with specialists, architects, and subject matter experts across diverse functions
• Provide consultation throughout strategic engagements, from account planning and vision setting through Solution Design
• Support Business Value Assessment creation and delivery
• Contribute industry expertise to Cloudflare’s go-to-market strategy and platform evolution
• Travel up to 40% during the quarter for partner engagements, conferences, industry events, and teammate collaboration

Principal Solutions Architect, Public Sector Federal

Engineer

• Plan and deliver timely, organized customer services and ensure customers realize the value of Cloudflare products and advice
• Gather business and technical requirements, use cases, and other information to build, migrate, and deliver customer solutions
• Produce solution designs, HLDs, LLDs, data builds, procedures, scripts, test plans, drawings, deployment plans, migration plans, as-builts, and other delivery artifacts
• Implement changes in Cloudflare environments according to customer change-management processes
• Guide customers in configuring CPEs and integration points
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams on technical escalations
• Contribute to internal and external documentation, technical Q&A, best practices, templates, automation scripts, procedures, and workflows
• Provide advisory and hands-on implementation and migration services for enterprise customers
• Travel approximately 30% and occasionally support weekend customer changes outside business hours

Senior Professional Services Engineer

Customer Support

• Manage customer engagement across the entire lifecycle, from onboarding through renewal
• Act as a trusted advisor to customers and build strategic stakeholder relationships
• Plan and execute long-term success plans for large customers to drive retention and growth
• Present relevant Cloudflare solutions and functionality based on customer business needs
• Lead or participate in business value justification meetings, business reviews, executive business reviews, and renewal meetings
• Demonstrate how customer engagement drives revenue growth and adoption of Cloudflare solutions and services
• Own and drive renewals, including maintaining and reporting accurate weekly forecasts
• Retain and grow a book of business and maximize renewal value
• Negotiate and execute renewal contracts according to customer objectives
• Analyze data and use tools to identify selling opportunities and business value
• Align with Sales on forecasting, planning, and targets
• Develop long-term relationships with account stakeholders
• Collaborate cross-functionally with Product, Engineering, Support, Marketing, and other teams to resolve customer issues and meet customer goals
• Provide feature requests and customer feedback to internal partner teams
• Prioritize multiple deals concurrently
• Use LLMs to draft renewal communications, synthesize quarterly review data, and prepare executive summaries
• Use AI analytics tools to analyze customer usage metrics and identify upsell or cross-sell opportunities
• Build workflow automations for CRM synchronization, weekly forecast updates, and lifecycle alerts

Senior Customer Experience Manager

Systems Engineer

• Drive the strategy and execution of Cloudflare’s global procurement technology ecosystem using Zip HQ and Oracle Fusion Cloud.
• Design and optimize the global Source-to-Pay process across sourcing/intake, purchasing, and payables.
• Configure Zip intake workflows and Oracle Fusion Procurement requisitioning, purchasing, and supplier portals.
• Own the technical health and data flow of the Zip-to-Oracle integration for requisitions, purchase orders, supplier master data, and compliance screening.
• Lead discovery sessions with Global Procurement, Legal, and Accounting and translate business policies into system logic.
• Maintain Oracle as an audit-ready system of record and manage category code, cost center, and tax attribute mappings.
• Manage quarterly Zip and Oracle update cycles and conduct impact assessments.
• Lead adoption and governance of Oracle AI procurement agents to ensure compliant, auditable, efficient automation.

Procurement Systems Developer

Implementation Specialist

• Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept across Security, Networking, and Developer Platforms.
• Lead or oversee technical onboarding and implementation as the primary executive and engineering customer contact.
• Own customer discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives.
• Monitor customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks.
• Carry a variable quota tied to new business acquisition and/or account growth.
• Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities using product usage data.
• Lead technical Quarterly Business Reviews and translate platform capabilities into ROI for C-level executives.
• Act as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion.
• Use AI agents and internal platforms to automate RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring.

Senior Customer Engineer, Commercial

Operations

• Orchestrate the rhythm of business for the CTO department and ensure compliance with training and regulatory obligations
• Research and synthesize context for the CTO before external engagements and key customer calls
• Prepare actionable insights, background data, and strategic talking points
• Attend high-priority internal and external calls and capture critical context
• Own action-item lifecycles, drive accountability across teams, and ensure meeting decisions produce results
• Partner with the CTO to create presentations and written materials for all-hands, board meetings, and external keynotes
• Translate complex technical concepts into clear, impactful narratives
• Lead special projects and initiatives within the Office of the CTO, defining scope, stakeholders, and success metrics amid ambiguity

CTO – Operations Lead

Network Engineer

• Build out and expand Cloudflare’s global network
• Work with SRE, Network Engineering, hardware vendors, datacenter and network providers, ISPs, and other partners
• Plan and execute network expansion projects
• Develop and implement consistent infrastructure processes and visibility measurements
• Create documentation and manage remote contractors for datacenter installations and upgrades
• Build rack elevations and coordinate global infrastructure racking and cabling
• Coordinate installation of cross-connects for physical network expansion
• Define, document, and implement processes across regions
• Introduce scalable technology and automation solutions to improve global infrastructure deployment and maintenance

Network Deployment Engineer

Data Engineer

• Maintain the Cloudflare global network and Data Center environment operational availability
• Collaborate with Infrastructure, Network Engineering, SRE, vendors, partners, logistics providers, and service providers supporting infrastructure across 330+ cities and 125+ countries
• Create documentation, plans, SOPs, and MOPs
• Manage and instruct remote contractors completing datacenter tasks
• Support and configure network infrastructure where required
• Leverage AI tools to automate repetitive operational tasks, accelerate documentation, and speed up troubleshooting and root-cause analysis
• Provide feedback to internal teams to improve internal tools and external vendor partnerships
• Define, document, and implement consistent processes across regions
• Participate in a shared on-call rotation to maintain 24×7 global network availability
• Seek scalable technology and automation solutions to improve deployment and infrastructure maintenance
• Assist with complex data center and infrastructure projects

Data Center Engineer

• Design, implement, and operate backend services, infrastructure, APIs, and integrations
• Partner with engineering teams to onboard their support and admin applications
• Work with non-engineering stakeholders to understand their operational needs
• Own and continuously improve the platform's security and authorization posture
• Ramp quickly into unfamiliar and legacy codebases
• Participate in on-call rotations
• Contribute to platform observability and engineering standards

Systems Engineer, Product Platform Tools

Full-stack Engineer

• Designing, building, running and scaling tools and services that support the full spectrum of domain management.
• Analyzing and communicating complex technical requirements and concepts, working with technical leaders to carve a path to delivery
• Improving system design and architecture to ensure stability and performance of the internal and customer-facing compliance concerns
• Ongoing monitoring and maintenance of production services, including participation in on-call rotations

Software Engineer, Registrar

• Eres un tecnólogo frente al cliente dentro del equipo de Soluciones de Cloudflare.
• Te asocias con el equipo de ventas para comprender los requisitos del cliente y brindar soporte de ventas, preparar y ofrecer presentaciones técnicas.
• Identificar y mapear las iniciativas y problemas comerciales del cliente a las soluciones de Cloudflare.
• Construir relaciones con los clientes y campeones técnicos dentro de las cuentas de los clientes.
• Desarrollar y presentar presentaciones a cada nivel de la organización del cliente de Enterprise.
• Liderar actividades de demostración y pruebas de concepto para prospectos y clientes de Cloudflare.
• Representar y evangelizar a Cloudflare externamente en eventos de Desarrollo, Comunidad, Tecnología, Ciberseguridad e Industria con liderazgo de pensamiento y experiencia.
• Aplicar un conocimiento vertical profundo o experiencia en el dominio. Asesorar sobre mejores prácticas.

Engineering Manager

• Lead a team of senior systems engineers working in C++ and Rust on one of the most performance-critical and security-sensitive services at Cloudflare.
• Drive major infrastructure initiatives — migrating legacy systems, redesigning core abstractions, and laying the groundwork for next-generation runtime architecture.
• Own reliability and release safety for a service handling tens of millions of requests per second.
• Make hard prioritization calls between new feature work that unblocks customers and the ongoing investment in foundations, security, and developer velocity.
• Partner closely with adjacent teams across the Developer Platform to ensure the runtime supports the broader product roadmap.
• Grow and develop the team: hire strong systems engineers, set clear expectations, provide technical mentorship.

Engineering Manager – Workers Runtime, Edge Team

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.
• You are ultimately responsible for the retention and growth of your book of business.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle multiple deals at the same time.
• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.