Senior Customer Engineer, Commercial

Cloudflare

Senior Customer Engineer advising Cloudflare customers on secure, scalable Internet solutions. Leading technical discovery, adoption, expansion, and AI-augmented workflows across Cloudflare’s security, networking, and developer platforms.

Posted 8/13/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $212,000 - $292,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer-facing technical roles, with a strong focus on web security, networking, and enterprise architecture. Capable of translating technical details into business value for C-suite executives while driving platform adoption and revenue growth.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceWeb Security ExpertiseSaaS Metrics UnderstandingQuota-Carrying ExperiencePresentation and Stakeholder Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Web SecurityNetworkingRoutingDNSDDoS MitigationCloud InfrastructureEnterprise ArchitectureTechnical OnboardingIntegration MonitoringBusiness Value Translation

Soft Skills

Exceptional Presentation SkillsStakeholder ManagementTechnical Advisory

Tools & Technologies

AI AgentsTelemetry MonitoringSandbox Provisioning

Industry Keywords

SaaSCustomer DiscoveryTechnical HealthRevenue RetentionCross-SellUp-SellQuarterly Business ReviewsC-Level EngagementExport Control Laws

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept across Security, Networking, and Developer Platforms.
Lead or oversee technical onboarding and implementation as the primary executive and engineering customer contact.
Own customer discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives.
Monitor customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks.
Carry a variable quota tied to new business acquisition and/or account growth.
Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities using product usage data.
Lead technical Quarterly Business Reviews and translate platform capabilities into ROI for C-level executives.
Act as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion.
Use AI agents and internal platforms to automate RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring.

Requirements

What you’ll need

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering; required years vary by level.
Broad expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
Proven experience in a quota-carrying or revenue-aligned environment.
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Exceptional presentation and stakeholder management skills.
Ability to connect deep technical implementation details with C-suite business strategy.
The position may require authorization to receive technology controlled under U.S. export control laws without sponsorship for an export license.

Benefits

Comp & perks

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Equity plan participation
Variable incentive compensation under Cloudflare’s Sales Compensation Plan