Senior Professional Services Engineer

Cloudflare

Cloudflare professional services engineer implementing Internet security and performance solutions for enterprise customers in Singapore or Sydney. Advising customers, producing technical designs, migrating environments, and troubleshooting deployments.

Posted 8/18/2026full-timeSingapore • 🇸🇬 SingaporeSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering customer solutions through effective planning, implementation, and troubleshooting of Cloudflare products. Proficient in scripting, security technologies, and infrastructure-as-code tools to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Customer-Facing ExperienceScripting Language ProficiencyInfrastructure-As-Code ToolsInternet-Security TechnologiesProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scripting LanguageTCP/IPTLSDNSHTTPDDoSWeb Application FirewallTerraformBot ManagementRate Limiting

Soft Skills

Project ManagementDeadline ManagementPrioritizationCollaborationCustomer Advisory

Tools & Technologies

CloudflareCPE ConfigurationAutomation ScriptsDeployment PlansMigration Plans

Industry Keywords

OSI ModelInternet SecurityPerformance AspectsHTTP/2TLSv1.3

Tech Stack

Tools & technologies

DNSFirewallsJavaScriptPythonTCP/IPTerraform

About the role

Key responsibilities & impact

Plan and deliver timely, organized customer services and ensure customers realize the value of Cloudflare products and advice
Gather business and technical requirements, use cases, and other information to build, migrate, and deliver customer solutions
Produce solution designs, HLDs, LLDs, data builds, procedures, scripts, test plans, drawings, deployment plans, migration plans, as-builts, and other delivery artifacts
Implement changes in Cloudflare environments according to customer change-management processes
Guide customers in configuring CPEs and integration points
Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams on technical escalations
Contribute to internal and external documentation, technical Q&A, best practices, templates, automation scripts, procedures, and workflows
Provide advisory and hands-on implementation and migration services for enterprise customers
Travel approximately 30% and occasionally support weekend customer changes outside business hours

Requirements

What you’ll need

5+ years of experience in a customer-facing position such as Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, or Systems Engineer
Knowledge of OSI model layers and protocols, including TCP/IP, TLS, DNS, and HTTP
Deep understanding of Internet and security technologies, including DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics, and Logs
Demonstrated experience with a scripting language such as Python, JavaScript, or Bash
Working experience with Internet-property security technologies, including Firewalls, WAFs, Bot Management, Rate Limiting, and (M)TLS
Knowledge of Internet-property performance aspects, including speed, latency, caching, HTTP/2, and TLSv1.3
Working experience with infrastructure-as-code tools such as Terraform
Ability to manage projects, meet deadlines, prioritize competing demands, and manage uncertainty
Ability to work Monday to Friday, 09:00 a.m. to 06:00 p.m.
Willingness to travel approximately 30%
Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

Benefits

Comp & perks

Opportunity to work at Cloudflare, a company building and operating a large-scale Internet network
Potential in-person interview at a Cloudflare Office or Cloudflare Hub for applicants progressing to the offer stage
Equal employment opportunity
Reasonable accommodations for qualified individuals with disabilities