Cloudflare

Marketing

• Own and lead the EMEA marketing strategy for Cloudflare One, aligning global positioning with regional priorities, target industries, and strategic accounts.
• Work closely with Regional Field Marketing, Global Product Marketing, Sales, Business Development, and Channel teams to design and execute full-funnel demand generation programs that drive qualified pipeline and accelerate deal cycles.
• Develop and execute insight-driven, multi-channel campaigns across digital, email, content, webinars, ABM, and sales-aligned initiatives to engage CIOs, CISOs, and networking decision makers across priority segments.
• Partner closely with sales leadership and field teams to deliver field-ready marketing programs, messaging, and assets that support pipeline growth for target accounts and verticals.
• Collaborate with technology alliances, MSPs, distributors, and GSIs to plan and execute joint go-to-market and co-marketing initiatives that generate shared pipeline and expand Cloudflare One adoption.
• Develop a deep understanding of enterprise security and networking buyers, translating technical capabilities into compelling, customer-centric messaging that highlights Cloudflare One’s differentiated value.
• Establish a regular reporting cadence to track marketing contribution to pipeline, bookings, and influenced revenue using Salesforce, Tableau, DemandBase, and other tools; continuously optimise programs based on performance and ROI.
• Act as a trusted partner across global and regional stakeholders, ensuring alignment on messaging, priorities, and execution across marketing, sales, product marketing, and channel teams.
• Monitor the competitive landscape across SASE, Zero Trust, and cybersecurity, ensuring Cloudflare One is consistently positioned as the innovation and growth leader in EMEA.

Senior Marketing Manager – SASE

Machine Learning Engineer

• Architect Semantic Layers: Design and develop the software infrastructure to layer semantic meaning over our existing data stack, including Kubernetes, Trino, and Iceberg.
• Build Knowledge Graphs: Construct and maintain large-scale knowledge graphs from unstructured and structured sources to enable advanced reasoning.
• Develop AI Software: Build production-grade software and APIs that leverage LLMs and Graph RAG pipelines to solve complex business queries.
• Enhance Data Intelligence: Implement embedding-based retrieval and semantic deduplication to improve the precision and reliability of AI agents.
• Collaborate on AI Solutions: Work with cross-functional teams to deploy conversational agents and automated diagnostics tools that turn data into actionable business value.

Growth Marketing

• Define, develop, and execute a global partnership strategy focused on increasing developer platform usage, user acquisition, and overall brand presence within target communities.
• Build and maintain deep relationships with key external stakeholders, including educational institutions, startup/venture capital/accelerators, and growth partners.
• Work closely with Marketing, Sales, and Developer Relations teams on partnership execution.
• Lead all aspects of the partnership lifecycle from prospecting to ongoing relationship management.
• Lead and execute programs from inception to scale.

Director of Growth Programs

Learning and Development

• Own the design and implementation of company-wide Talent Review and Succession Planning processes to identify, assess, and develop employees for critical roles.
• Develop and manage career pathing frameworks and competency models that support employee growth and organizational agility.
• Partner closely with People Analytics and HRBPs on our employee listening strategy; leverage insights to shape our learning & talent strategies.
• Analyze talent insights to inform workforce needs assessment, evaluate talent process effectiveness, and drive organizational decision making.
• Integrate diversity and inclusion principles into all talent management and succession processes.
• Embed AI into all talent workflows to elevate efficiency, accuracy, decision quality, and customer experience for employees and managers.
• Analyze performance data to identify trends, ensure consistency, and recommend enhancements to drive higher employee engagement and productivity.

Talent Development Partner

Customer Success Manager

• You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience.
• You will act as the primary point of contact for Cloudflare customers and will be "the face of the business."
• You will own your book of business and will be responsible for delivering results on KPIs including revenue retention.
• You will meet with customers regularly to help them generate value from their partnership with Cloudflare.
• These conversations may happen in-person or via video conference.
• Cloudflare delivers cutting-edge products and services, iterates super quickly based on customer needs.
• You will maintain a deep understanding of Cloudflare's solutions so that you can lead value-added customer conversations, understand customer's needs, and communicate these needs back to internal teams.
• You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.
• You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.

Associate Customer Success Manager

Developer Relations

• Identify and evaluate promising new models. Work directly with external model teams — research labs, open-source maintainers, and partner organizations — to bring their work to Cloudflare. Serve as the technical point of contact through integration and launch.
• Author tutorials, technical blog posts, and documentation that help developers understand and adopt our AI offerings. Make complex concepts accessible.
• Actively participate in developer communities like Discord. Provide technical support, gather feedback, and build relationships with developers and contributors.
• Build demos, sample applications, and reference implementations that showcase what's possible with Cloudflare's AI infrastructure.
• Synthesize feedback from developers and model partners into actionable insights for Product and Engineering teams. Influence roadmap, API design, and feature prioritization.
• Present at conferences, meetups, and online events through technical talks, workshops, and live demonstrations.

Models Engineer, Developer Relations

Administrative Assistant

• Proactively manage and de-conflict three complex calendars across US Eastern and UK time zones.
• Act as the first line of defense for the VPs.
• Manage international and domestic travel arrangements and file expense reports.
• Handle sensitive and confidential materials regarding organizational structure and people.
• Identify process improvements to make the VPs' offices run more efficiently.
• Foster strong relationships with other Admins, EAs, cross-functional partners and business leaders.

Senior Administrative Assistant – People Team

Solutions Engineer

• Serve as a trusted technical advisor throughout a customer’s lifecycle.
• Collaborate with Digital Customer Success Managers and other teams.

Digital Customer Solutions Engineer

Technical Account Manager

• Serve as primary technical support contact.
• Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities.
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
• Ability to travel up to 25% of the time.
• Ability to work one weekend every quarter.
• Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
• Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
• Understand client sentiment, own internal and customer facing escalations, and provide product support.
• Ensure support tickets are solved in a timely manner.
• Maintain and expand working technical knowledge of Cloudflare products.
• Single threaded owner of technical support issues, working with backend teams as needed.
• Work with global TAM’s to ensure coverage on critical issues.
• Ensure rapid Incident response.
• Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

• Support three key VP-level leaders
• Manage complex executive calendars
• Coordinate international and domestic travel
• Handle procurement and expenses
• Foster relationships with cross-functional partners

Senior Administrative Assistant – People & Places

QA Engineer

• Drive the strategy and execution for managing high-value, strategic partners across Turkey & Qatar.
• Lead the development of joint business plans, work with senior partner stakeholders to align on mutual growth objectives, and ensure partners have the resources and support needed to drive partner-sourced revenue.
• Responsible for developing, managing, and optimizing key partner relationships globally, including driving the full sales lifecycle from opportunity registration to deal closure.
• Influence partners’ go-to-market strategies, manage and optimize partner incentive programs, and collaborate closely with internal teams to achieve revenue and strategic goals.
• Leading partner business planning and execution for strategic global accounts.
• Collaborating with sales teams on joint partner territory planning and alignment to maximize partner-sourced revenue.
• Driving partner sales enablement, including advanced training and certifications for both sales and technical teams.
• Coordinating demand generation and GTM activities in collaboration with partners and internal teams.
• Developing and influencing partner strategies to ensure alignment with Cloudflare’s business objectives and revenue goals.
• Sharing analytics, metrics, and insights with executive and technical champions both internally and within partner organizations.
• Managing partner programs, including MDF, SPIFF, and other incentive programs, to drive growth and success.

Partner Account Manager

Consultant

• Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.
• Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.
• Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points.
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.

Application Services Consultant – Professional Services

Engineer

• Investigate the most complex, high-impact customer issues escalated from front-line support (TSEs) and directly raised by customers.
• Perform deep-dive debugging across the full technology stack application, database, infrastructure, APIs, and integrations.
• Serve as a subject matter expert in supporting Zero Trust technologies.
• Troubleshoot complex technical issues across a broad set of systems including authentication flows (SSO, MFA), policy enforcement, and secure application access.
• Use logs, traces, diagnostics to identify the underlying cause.
• Work with Engineering to validate defects, create reproducible scenarios, and confirm fixes.
• Provide coverage for technical troubleshooting of escalated issues.

Escalation Engineer, Zero Trust

• Act as a Product Manager of Professional Services, specifically in Network Services.
• Prioritizes and executes on building offerings based on alignment with strategic vision.
• Review information gathered by PS Leaders and Consultants to understand offering value propositions.
• Execute on building PS offerings based on direction from Leadership.
• Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
• Lead efforts to create and maintain selling and delivery enablement.
• Creates service offerings that are in-line with quick wins.
• Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, e.g., Mid-Market, Enterprise, etc.
• Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team.
• Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
• Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.

Senior Marketing Manager – SASE

Machine Learning Engineer

Director of Growth Programs

Talent Development Partner

Associate Customer Success Manager

Models Engineer, Developer Relations

Senior Administrative Assistant – People Team

Digital Customer Solutions Engineer

Technical Account Manager

Technical Account Manager

Senior Administrative Assistant – People & Places

Partner Account Manager

Application Services Consultant – Professional Services

Escalation Engineer, Zero Trust

Professional Services Consultant, Network Services