Customer Engineer, ASEAN Specialist

Cloudflare

Customer Engineer designing Cloudflare architectures, demos, and PoCs for ASEAN enterprises. Driving adoption, retention, and expansion through technical advisory and AI-powered automation.

Posted 8/25/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer-facing technical roles, leveraging AI and automation to enhance customer engagement and drive platform adoption. Possesses strong technical troubleshooting skills and the ability to translate complex technical details into strategic business insights for C-level executives.

Highest-signal resume keywords

Customer-Facing Technical Pre-Sales ExperienceAI and Automation Tool DevelopmentWeb Technologies and Internet Security KnowledgeCloudflare Developer Platform ExperienceExceptional Presentation and Stakeholder Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingWeb TechnologiesInternet SecurityComputer NetworkingAI Tool DevelopmentAutomation SolutionsPlatform Adoption StrategiesRevenue AlignmentComplex Issue DiagnosisReturn on Investment Analysis

Soft Skills

Stakeholder ManagementPresentation SkillsAdaptability in Fast-Paced EnvironmentsLearning AgilityProblem-Solving

Tools & Technologies

Cloudflare Developer PlatformWorkers AIAI GatewayRFP Automation ToolsTelemetry Monitoring Tools

Industry Keywords

Pre-Sales EngineeringSolutions EngineeringCustomer EngineeringSales EngineeringForward Deployed EngineeringASEAN Languages

About the role

Key responsibilities & impact

Build bespoke architectures with ASEAN Field Customer Engineers and Sales teams
Deliver product demonstrations and Proofs of Concept across Cloudflare’s Developer, Security, and Networking Platforms
Act as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion
Maintain deep, continuous relationships with key customer stakeholders
Leverage AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring
Carry a variable quota tied to regional revenue
Drive platform adoption, retain revenue, and identify strategic cross-sell and up-sell opportunities using product usage data
Translate platform capabilities into return on investment for C-level executives
Report to the Regional Customer Engineering Leader

Requirements

What you’ll need

3 years or more of experience in a customer-facing technical Pre-Sales role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
Demonstrated experience building tools with AI and using automation to solve technical and customer-facing challenges
Foundational understanding of Web Technologies, Internet Security, and Computer Networking
Strong technical troubleshooting skills
Willingness to work in a revenue-aligned environment
Passion for learning new technologies and comfort working in a fast-paced environment requiring navigation of ambiguity
Proven ability to identify and diagnose complex issues and develop sustainable, preventative solutions
Exceptional presentation and stakeholder management skills
Ability to bridge technical implementation details and high-level C-suite business strategy
Hands-on experience with Cloudflare's developer platform, Workers AI, and AI Gateway is strongly preferred
Additional ASEAN languages are a bonus

Benefits

Comp & perks

Variable quota tied directly to regional revenue
Opportunity to work with AI agents and internal platforms
In-person interview may be available at a Cloudflare office or hub at the offer stage
Equal employment opportunity and reasonable accommodations