Manager, Customer Engineering

Cloudflare

Customer Engineering Manager coaching pre-sales engineers and driving revenue targets. Supporting Cloudflare’s global network that protects and accelerates Internet applications.

Posted 8/25/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities to manage and develop a pre-sales team, while effectively communicating complex technical concepts and driving team performance towards sales targets. Possesses a deep understanding of the ANZ market and the technical expertise expected of a Customer Engineer.

Highest-signal resume keywords

Team LeadershipCoaching SkillsTechnical ExpertiseSales Quota AchievementPre-Sales Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ExpertiseSales Quota AchievementPoC Close Win-RateEscalation ManagementTeam Management

Soft Skills

CoachingCommunicationTeam DevelopmentProblem SolvingRelationship Management

Industry Keywords

ANZ MarketCustomer EngineeringPre-Sales TeamCustomer SolutionsKnowledge Transfer

About the role

Key responsibilities & impact

Coach and enable the Customer Engineering team
Shadow and improve the team’s technical expertise while working with prospects and customers
Support and onboard new team members
Distribute workloads evenly across the team
Provide constructive feedback and support team development
Identify and escalate issues quickly and efficiently
Coordinate with other team leads and the regional lead
Step into the field when needed and lead by example
Partner with peer sales leaders and drive revenue targets
Collaborate with Sales, Product, Engineering, Customer Support, and other Cloudflare teams to create scalable customer solutions
Cultivate cross-team and cross-office coordination
Facilitate knowledge transfer and prevent repeated mistakes
Maintain relationships with Account Executives and Customer Success leads
Monitor team morale, productivity, performance, strengths, and development goals
Cultivate positive culture and open communication
Conduct one-to-one meetings with team members
Act as escalation point for team issues
Recruit, interview, and onboard new team members
Report on individual Customer Engineer strengths and weaknesses
Maintain and manage relationships with key customers in the territory

Requirements

What you’ll need

Demonstrable experience leading a team with technical expertise and driving adaptation to new technologies
Demonstrable coaching, leadership, and team management skills
Demonstrable experience understanding and solving escalations, team issues, or management-related scenarios
Demonstrable experience leading a team to achieve results such as PoC close win-rate and sales-quota achievement targets
Minimum 5 years’ experience as a manager in a pre-sales team
Good appreciation of the ANZ market
Ability to effectively manage and grow a team
Technical prowess expected of a Customer Engineer
Ability to explain complex technical concepts in easy-to-understand terms
Passion for technology and curiosity for building with technology
Must be able to receive software or technology controlled under U.S. export-control laws without sponsorship for an export license, if applicable

Benefits

Comp & perks

Applicants who progress to the offer stage may be asked to attend an in-person interview within a Cloudflare office or hub
Equal employment opportunity and diversity/inclusiveness commitment
Reasonable accommodations for qualified individuals with disabilities
Accommodation support including application-process changes, alternate-format documents, sign language interpretation, or specialized equipment