Senior Customer Engineer, SLED West

Cloudflare

Senior Customer Engineer designing Cloudflare security, networking, and developer-platform solutions for SLED customers. Supporting public-sector adoption, expansion, and technical outcomes across California or Arizona.

Posted 8/19/2026full-timeRemote • Arizona, California • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in public sector procurement, compliance standards, and technical onboarding, while effectively translating platform capabilities into business value for C-level executives. Proficient in leveraging cloud infrastructure and web security solutions to drive customer success and platform adoption.

Highest-signal resume keywords

Public Sector Sales ExperienceTechnical Onboarding LeadershipCloudflare Developer Platform ProficiencySaaS Metrics UnderstandingPython or JavaScript Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Web SecurityNetworkingCloud InfrastructureEnterprise ArchitecturePrompt EngineeringLLM OrchestrationRAG ArchitecturesTechnical DiscoveryProduct DemonstrationsProofs of Concept

Soft Skills

Exceptional Presentation SkillsStakeholder Management

Tools & Technologies

Cloudflare Workers AIAI GatewayVectorize

Industry Keywords

SLEDLocal GovernmentMunicipal AgenciesPublic Sector Buying CyclesCompliance Requirements

Tech Stack

Tools & technologies

CloudDNSJavaScriptPython

About the role

Key responsibilities & impact

Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept across Cloudflare’s Security, Networking, and Developer Platforms
Tailor solutions to public sector procurement and compliance standards
Lead or oversee technical onboarding and implementation
Serve as the primary executive and engineering contact for customers
Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives
Monitor customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks in municipal and educational IT infrastructures
Carry a variable quota tied to new business acquisition and/or account growth
Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities
Lead technical Quarterly Business Reviews and translate platform capabilities into ROI for C-level executives
Act as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion
Leverage AI agents and internal platforms to automate RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring
Report to the Regional Customer Engineering Leader

Requirements

What you’ll need

Proven experience working with or selling into SLED, Local Government, or Municipal agencies
Deep understanding of public sector buying cycles, compliance requirements, and unique government IT constraints
Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and public sector/enterprise sales cycles
Exceptional presentation and stakeholder management skills
Hands-on Cloudflare developer platform and AI ecosystem experience, including Workers AI, AI Gateway, and Vectorize (strongly preferred)
Experience with prompt engineering, LLM orchestration, or RAG architectures (strongly preferred)
Proficiency in Python, JavaScript, or similar languages (strongly preferred)
Must reside in California or Arizona
Offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license

Benefits

Comp & perks

Equity plan participation
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave