Clipboard Health

Operations

• Join the Strategy and Operations arm of our Product organization.
• Drive our business forward through operation and analytics.
• Uncover opportunities to improve the operation of our marketplace.
• Deploy analytical mindset on high-impact projects.

Strategy & Operations Associate

• Support team members by troubleshooting and resolving software, access, and security requests.
• Proactively identify and action opportunities to improve security, reliability, and operational efficiency across internal systems and access management.
• Manage user accounts, access levels, and permissions across our systems, ensuring everyone has the right level of access.
• Respond to IT support requests quickly and effectively, prioritizing requests based on urgency and impact.
• Maintain and improve internal IT processes, documentation, and workflows to increase operational efficiency.
• Work with our People team on onboarding and offboarding through improving or creating account provisioning automations.
• Act as a point of contact for vendors and platforms.

IT Operations Specialist

Engineering Manager

• Lead and Manage Engineering Teams
• Partner with Product Managers and Customers
• Provide Technical Guidance
• Drive Performance Management
• Mentor for Growth
• Own and Optimize Engineering Processes
• Lead Hiring and Talent Development
• Solve Problems Proactively
• Engage in Open Conversations

Business Development Rep

• Make a high volume of outbound calls each week (hundreds of dials)
• Pitch our product to prospective customers through cold outreach
• Qualify leads and book meetings for Account Executives
• Handle objections confidently and adapt messaging on the fly
• Track outreach and outcomes accurately in Salesforce
• Work with leadership to refine our messaging to customers based on the signals that you hear from your conversations

Business Development Representative

Product Operations

• Making sure customers and the support team are prepared for new product releases.
• Supporting the product team by finding bugs and pitching improvements.
• Flexing in wherever the business needs you.

Product Operations Associate

Financial Planning and Analysis

• Own and maintain the consolidated corporate financial model, serving as the single source of truth across revenue, headcount, and expense lines
• Build and maintain long-range plans (LRPs) and annual operating plans (AOPs) using both tops-down strategic frameworks and granular bottoms-up drivers
• Ensure GAAP-compliant treatment across all model assumptions; partner with Accounting to reconcile actuals and maintain integrity between ERP outputs and financial models
• Deliver monthly variance analysis with clear root-cause explanations. Not just what changed, but why and what it means for the business
• Prepare precise, board- and investor-ready financial presentations; own accuracy of all financial health metrics presented externally
• Work with Accounting, Strategic Finance, and Operations Leaders to identify and resolve discrepancies between financial systems, ensuring clean data flows
• Build scalable operational frameworks and process documentation that bring clarity to how financial information flows through the organization
• Own end-to-end documentation of all finance related workflows, capturing each step, data transfer, system touchpoint, dependency, handoff, and control point with exceptional granularity
• Use SQL to independently extract, interrogate, and validate financial and operational datasets from source systems
• Partner with Finance and Accounting on deep-dive investigations, root-cause analyses, and redesign efforts for complex or high-impact workflows

Corporate FP&A Lead

• Own and evolve the entire Zendesk ecosystem
• Expand into broader business systems across the organization
• Build enterprise-grade operational technology platform for internal Ops
• Automate core agent workflows through AI tooling

Tech Ops Lead

General Counsel

• Identify specific legislative and regulatory goals in various states.
• Engage with state and federal lobbyists to draft proposed legislation and regulations.
• Create coalitions with other stakeholders who share our vision for legislative and regulatory change.
• Monitor relevant state and federal legislation and regulatory changes.
• Work with business teams, including the Product, Sales, and People Ops teams, to implement any required legislative and regulatory changes after conducting a risk analysis of compliance, including the dollars in risk for noncompliance.
• Provide legal advice to business teams across a range of issues and topics.
• Prepare responses to regulator inquiries.
• Manage contracts with outside counsel to ensure deliverables are on time, within budget, and responsive to the business’ needs.
• Lead external relations campaigns to engage stakeholders on advocacy issues that affect the business.
• Work cross-functionally to identify, investigate, and manage risks across the business.
• Analyze and provide guidance to the company on evolving rules, regulations, compliance requirements, and trends impacting the tech and healthcare industries.
• Manage a range of legal matters, including but not limited to human resources, independent contractor classification, and state registration requirement work streams.

Counsel, Legislation and Government Relations

• Own the technical delivery of operational tooling stack
• Build and maintain the Zendesk ecosystem
• Expand into broader business systems
• Collaborate with internal teams to prove impact

Tech Ops Builder – Generalist

Sales Development Rep

Sales Development Representative

Analyst

• Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment.
• Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening.
• Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents.
• Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods.
• Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools.
• Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers.
• Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement.
• Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic.
• Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team.

Strategy & Operations Associate

IT Operations Specialist

Engineering Manager

Business Development Representative

Product Operations Associate

Corporate FP&A Lead

Tech Ops Lead

Counsel, Legislation and Government Relations

Business Development Representative

Tech Ops Builder – Generalist

Sales Development Representative

Sales Development Representative

Real Time Analyst