Clipboard Health

Billing Specialist

• Monitor accounts to identify outstanding debts
• Review previous data for each debt or bill
• Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues
• Identify the root cause of non-payment
• Resolve billing concerns
• Report on collections update and accounts receivable status
• Communicate with the sales department to maintain accurate and updated information on client contract and other information
• Maintain a logs of calls and record any payment updates from the customer
• Receive new workplace assignments to start contacting the customer to set the relationship up for success, including simply introducing yourself and collect the right information
• Identify critical accounts and endorse them to managers as needed for proper escalatory measures
• Build relationships with the workplaces (properly set expectations about our billing policy, explain NET & Dispute Terms, etc.)
• Build out SMART action plans for delinquent accounts
• Aim to have a 95% collection rate on a quarterly basis

Billing Representative

Financial Planning and Analysis

• You'll run the channel – from ideation to hosting to production.
• You're on camera 3-4 hours per week.
• You set the content strategy.
• You manage the team.
• You watch what's working.

Content Creator – Finance

Content Creator

• You will be the primary face and driver of the channel's growth.
• You're on camera 3 to 5 days per week.
• You manage production.
• You steer the storytelling.
• You lead community engagement.

Account Manager

• Identify, develop, and manage strategic partnerships with organizations that have strong relationships across the healthcare operator ecosystem, including healthcare REITs, healthcare-focused law firms, technology vendors, consultants, advisory firms, and industry associations.
• Own the partnership lifecycle end to end: sourcing and prioritizing potential partners, building the business case, leading outreach and discovery, negotiating partnership structures, coordinating internal stakeholders, launching partnerships, and tracking performance over time.
• Create partnership models that generate mutual value, including referrals, co-marketing, strategic introductions, integrations, channel partnerships, and other creative commercial arrangements.
• Attend conferences, trade shows, and other industry events where strategic partner relationships can be developed.
• Work closely with Sales, Account Management, Marketing, Operations, Legal, Product, and Leadership to ensure partnerships are commercially valuable, operationally realistic, and aligned with company priorities.
• Bring market feedback back into the business to help shape our strategy, positioning, product opportunities, and customer acquisition efforts.

Manager, Strategic Partnerships

Account Executive

• Prospect, pitch, and close new healthcare facility partners predominantly via Inside Sales channels
• Occasionally visit prospects and current customers in your local area to optimize their own business outcomes & Clipboard's
• Attend conferences, Clipboard-run local events, and other industry functions
• Develop a deep understanding of the Long Term Care (LTC) landscape and competitors
• Partner with internal teams to deliver an excellent customer experience
• Maintain clear pipeline and activity tracking in CRM (B2B Sales Environment)

Producer

• You'll run the channel – from ideation to hosting to production
• You're on camera 3-4 hours per week
• You set the content strategy
• You manage the team
• You watch what's working

Lead Producer, Host

Content Writer

• Scriptwriting for Million Dollar Nurse YouTube channel
• Community management across company social media
• Supporting executive LinkedIn posting initiatives
• Ensuring a consistent tone of voice across various platforms

Senior Content Writer

Full-stack Engineer

• Pricing algorithms and auction mechanisms
• Shared marketplace metrics, automated variance detection, and notification systems
• Causal modeling, experimentation frameworks, and analytical investigations

Software Engineer – Applied Science

Customer Support

• Deliver fast, accurate, and empathetic support across chat, voice, and email
• Resolve shift, payment, onboarding, and platform-related issues in real time
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
• Troubleshoot issues independently, applying sound judgment before escalating
• Personalize communication while maintaining a confident, professional, and helpful tone
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
• Guide new professionals through onboarding and help them quickly build confidence using the platform
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Customer Experience Specialist

• Cold calling dental offices that have not yet posted shifts to introduce them to Clipboard's staffing services
• Clearly articulating the value proposition of the platform and overcoming objections to drive new office activations
• Managing the full sales cycle — from initial outreach through onboarding — ensuring a smooth transition for new offices onto the platform
• Leading price negotiation conversations with dental office decision-makers
• Building and managing your own pipeline, consistently following up with leads and maintaining organized records of outreach activity
• Persisting through longer sales cycles and re-engaging offices over time to convert them into active customers

Account Executive – Dental

People Operations

• Partner with leaders and managers across the company on key personnel decisions and challenges.
• Conduct quarterly departmental “audits” that dive deep into each team and use these findings to partner with department leaders to create strategic and impactful changes.
• Own and execute initiatives that have team-wide or organizational-wide impact.
• Notice and constantly solve problems of all kinds.

Strategy & Operations, People

• Support and expand newer verticals
• Decide what to reuse from existing infrastructure vs. building from scratch
• Make architectural decisions based on judgment and experimentation
• Collaborate with operations and go-to-market partners

Software Engineer – Team Growth

• Payment flows including instant pay
• Fraud detection and prevention
• Invoicing and reconciliation logic

Software Engineer – Team Vault

• The onboarding workflow that takes a new worker from sign-up through profile completion.
• Documentation requirements for facilities, including state-regulated tuberculosis test results, background checks, and nursing licenses.
• The supporting infrastructure to parse, extract, and validate information from worker documents.
• Make changes to the mobile application as we evolve the worker onboarding experience.

Software Engineer – Team Action

Revenue Operations

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