Operations Strategy Associate

Clipboard Health

Operations Strategy Associate tackling various operational challenges at a remote-first healthcare staffing company. Engage in process redesign and team management to drive efficiency and quality.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and a proactive approach to improving processes, with a focus on customer interactions and quality assurance. Capable of managing teams and leveraging predictive analytics to enhance operational efficiency.

Highest-signal resume keywords

Predictive AnalyticsTeam ManagementProcess ImprovementCustomer InteractionQuality Assurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Predictive Analytics ModelProcess RedesignVendor OnboardingAI Integration

Soft Skills

CuriosityTenacityPersistenceResilience

Industry Keywords

Customer-Facing EffortsQuality Task ForceWorkflowsBad Payers

About the role

Key responsibilities & impact

Redesign our process for reaching out to workplaces about converting them to new methods of payment.
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.
Build an internal predictive analytics model to catch bad payers earlier with high accuracy.
Spearhead a quality task force that ensures top quality for our biggest customers.
Manage a team of agents within one of our Operations teams.
Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.

Requirements

What you’ll need

We do not require any experience for this role.
Experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation. In addition to experience, these two items are determined by performance during the interview process.
Are insatiably curious and notice non-obvious clues and patterns.
Roll up their sleeves and go to the source.
Bring a tenacity and persistence to problem-solving.
Bounce back from failure quickly.

Benefits

Comp & perks

We are remote-first, giving you the flexibility to work with us from many places.
Fast-Paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.