Billing Representative

Clipboard Health

Billing Representative managing payment collections from healthcare facilities. Collaborating cross-functionally to resolve billing issues and ensure timely cash flow.

Posted 6/6/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor accounts to identify outstanding debts
Review previous data for each debt or bill
Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues
Identify the root cause of non-payment
Resolve billing concerns
Report on collections update and accounts receivable status
Communicate with the sales department to maintain accurate and updated information on client contract and other information
Maintain a logs of calls and record any payment updates from the customer
Receive new workplace assignments to start contacting the customer to set the relationship up for success, including simply introducing yourself and collect the right information
Identify critical accounts and endorse them to managers as needed for proper escalatory measures
Build relationships with the workplaces (properly set expectations about our billing policy, explain NET & Dispute Terms, etc.)
Build out SMART action plans for delinquent accounts
Aim to have a 95% collection rate on a quarterly basis

Requirements

What you’ll need

Professional and clear communication (verbal and written)
High attention to detail
Comfortable with math and data
Strong judgment in customer-facing decisions and live interactions
Mileage for feedback (high "coachability")
Ability to build relationships with customers
General professional hygiene (e.g., always on time, follows through on commitments, etc.)
Active listening
Negotiating skills
Patience and stress management
Problem-solving and critical thinking skills
Quick adaptability to changes
Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone softwares like Amazon Connect
Generally, it's expected you can adapt to changes in technology
Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
No specific degree required—we care about what you can do, not just what’s on your résumé.

Benefits

Comp & perks

100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscollections managementbilling resolutioncustomer relationship managementSMART action plansnegotiationproblem-solvingcritical thinkingmath skillsattention to detail

Soft Skills

professional communicationactive listeningjudgmentcoachabilityrelationship buildingpatiencestress managementadaptabilitytime managementcommitment follow-through