Operations Associate

Clipboard Health

Operations Associate role at Clipboard involving process redesign and team management for a remote-first healthcare staffing company. Engaging in various operational initiatives to impact customer and business positively.

Posted 7/2/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 $50,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process redesign, vendor onboarding, and predictive analytics to enhance operational efficiency and customer satisfaction. Proven ability to lead teams, manage quality assurance initiatives, and improve customer interaction workflows.

Highest-signal resume keywords

Process RedesignVendor OnboardingPredictive AnalyticsTeam ManagementQuality Assurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Predictive Analytics ModelProcess ImprovementData AnalysisVendor ManagementQuality Control

Soft Skills

CuriosityProblem-SolvingTenacityResilience

Industry Keywords

Customer InteractionOperational EfficiencyAI IntegrationTask Force Leadership

About the role

Key responsibilities & impact

Redesign our process for reaching out to workplaces about converting them to new methods of payment.
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.
Build an internal predictive analytics model to catch bad payers earlier with high accuracy.
Spearhead a quality task force that ensures top quality for our biggest customers.
Manage a team of agents within one of our Operations teams.
Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.

Requirements

What you’ll need

Are insatiably curious and notice non-obvious clues and patterns.
Roll up their sleeves and go to the source.
Bring a tenacity and persistence to problem-solving.
Bounce back from failure quickly.

Benefits

Comp & perks

We are remote-first, giving you the flexibility to work with us from many places.
Fast-Paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.