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Customer Support Team Lead
Clipboard HealthCustomer Support Team Lead providing coaching for agents in a remote healthcare staffing company. Ensuring high quality service and team performance management.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coaching and managing teams to enhance performance in customer support, ensuring high-quality service delivery and effective schedule adherence. Proficient in handling escalations and providing constructive feedback based on performance metrics.
Highest-signal resume keywords
Coaching ExperiencePeople Management ExperienceCustomer Support ExperienceQuality AssuranceCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Feedback DeliveryPerformance MonitoringEscalation Handling
Industry Keywords
Agent Performance MonitoringSchedule AdherenceCoaching Logs
About the role
Key responsibilities & impact- Monitor agent performance regarding quality, productivity, and attendance
- Provide coaching and feedback based on metrics and QA
- Handle customer escalations as needed
- Ensure schedule adherence by agents
- Maintain coaching logs
Requirements
What you’ll need- 2+ years of coaching experience
- 2+ years of people management experience
- 2+ years of customer support experience
- Strong foundation in delivering exceptional customer service
Benefits
Comp & perks- Fully remote position
- Health insurance
- Professional development opportunities