Clay

Manager

• Hire, onboard and mentor an incredible team: Mentor and manage the product support team, with a focus on career growth and development, hiring great talent, and optimizing team capacity through effective workforce management.
• Help the team hit monthly support targets: Ensure that the team is accountable to performance metrics, including but not limited to, first contact resolution and CSAT (90%+).
• Optimize support systems: Own and optimize all aspects of human support, including queue segmentation and prioritization to streamline customer interactions and ensure efficient issue resolution.
• Share feedback with engineering and product: Analyze customer feedback to identify trends and provide valuable insights for product improvements and support strategy adjustments.
• Support cross-functional needs and coordinate incidents: Collaborate with product and engineering teams to align support initiatives with product updates, while leading the team in responding to escalations and high-priority incidents.

Product Support Manager

Sales Development Rep

• Coach in real time. Run call reviews, join live calls, workshop messaging. You set the standard by doing the work, not reviewing it from a dashboard.
• Own pipeline generation. You're accountable for outbound and inbound qualification, pipeline quality, and the handoff to AEs.
• Represent the ClayDR function to sales leadership. Bring visibility into pipeline health, outbound performance, and what your team is learning from the market.
• Develop your people. Define what "great" looks like at every stage, build progression paths, and invest in the growth of each rep on your team.
• Shape how Clay does outbound. Push your team to prospect creatively using Clay workflows, signals, and enrichment. Bring a point of view on what modern top-of-funnel looks like.

ClayDR Manager, SDR Manager

Customer Success Manager

• Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession.
• Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely.
• Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.
• Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence.
• Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration.
• Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs.
• Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions.
• Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact.

Manager, Enterprise Growth – Customer Success

Product Marketing

• Lead Sales Compensation end-to-end: plan design, logic, payouts, and analytics
• Advise Sales and Finance leadership on Forecasting and Sales Policy design: accelerators, SPIFFs, RoEs, exceptions
• Build AI agents that automate the grind: contract review, comp inquiries, invoice reconciliation, anomaly detection during Opportunity to Order process
• Partner with Finance on accruals, close, and rev rec for our consumption model
• Own everything between "deal closed" and "rep paid"

GTM Ops Manager, Quote to Cash

Executive Assistant

• Manage fast-changing calendars with precision across four senior leaders, making sure priorities are protected and no detail is overlooked.
• Be a trusted, critical partner in the success of the CX org by staying ahead of what each leader needs — proactively removing friction and helping them make the most of their time.
• Act as the go-to point of contact for internal and external partners across Growth Strategy, Services, and Support, ensuring communication is always clear and timely.
• Support our Growth Strategists (CSMs) in booking executive 1:1s with our internal leaders and customers — acting as a reliable, professional point of coordination that makes every touchpoint feel seamless.
• Follow up on action items and commitments, making sure nothing falls through the cracks and keeping leaders accountable to their priorities.
• Plan and execute CX team events, offsites, and dinners — from the big-picture logistics to the small touches that make them memorable.
• Coordinate travel seamlessly: flights, hotels, itineraries, and everything in between.
• Help unite a cross-functional team by serving as a go-to resource across Growth Strategy, Services, and Support — facilitating communication and jumping in with coordination support wherever needed.

Full-stack Engineer

• Serve as the embedded GTM Engineering partner for Solutions, Partnerships, and Edu teams, including
• Build and own our partner and ecosystem workflow automations like partner identification, co-selling, registration, account intelligence etc.
• Push the limits of Clay and extend our platform into new use cases, feed our product team innovative ideas, dogfood new features and; act as a practitioner evangelist of Clay infrastructure and GTM Engineering
• Partner deeply with GTM leaders and frontline teams to understand how our revenue motion works today and where it breaks
• Own projects end-to-end, from discovery and prototyping through rollout, adoption, and iteration; identify opportunities to automate, augment, or redesign workflows using AI, data, and better systems design
• Design systems that improve speed, visibility, data quality, and execution across the funnel; connect systems through APIs, webhooks, integrations, and automation layers so information moves cleanly across the stack
• Measure performance, adoption, and business impact of what you build, then improve it over time
• Act as an internal thought partner on the future of AI-native GTM systems

GTM Engineer – Ecosystem

• Build and own core sales workflow automations like book carving, ROE automation, signal detection, pipeline automation and more
• Partner closely with our Head of Sales and sales leadership to translate business needs into automation requirements and iterate based on feedback
• Build tooling that surfaces the right customer context for GSMs at the right moment; before QBRs, during renewals, and ahead of expansion conversations
• Push the limits of Clay and extend our platform into new use cases, feed our product team innovative ideas, dogfood new features and ; act as a practitioner evangelist of Clay infrastructure and GTM Engineering
• Partner deeply with GTM leaders and frontline teams to understand how our revenue motion works today and where it breaks
• Own projects end-to-end, from discovery and prototyping through rollout, adoption, and iteration; identify opportunities to automate, augment, or redesign workflows using AI, data, and better systems design
• Design systems that improve speed, visibility, data quality, and execution across the funnel; connect systems through APIs, webhooks, integrations, and automation layers so information moves cleanly across the stack
• Measure performance, adoption, and business impact of what you build, then improve it over time
• Act as an internal thought partner on the future of AI-native GTM systems

GTM Engineer – Seller Efficiency

• Build and own post-sale workflow automations like health scoring, churn signal detection, expansion opportunity identification, and proactive customer outreach triggers
• Partner closely with Growth Strategy and Product Support to translate business needs into automation requirements and iterate based on feedback
• Build tooling that surfaces the right customer context for GSMs at the right moment; before QBRs, during renewals, and ahead of expansion conversations
• Push the limits of Clay and extend our platform into new use cases, feed our product team innovative ideas, dogfood new features and ; act as a practitioner evangelist of Clay infrastructure and GTM Engineering
• Partner deeply with GTM leaders and frontline teams to understand how our revenue motion works today and where it breaks
• Own projects end-to-end, from discovery and prototyping through rollout, adoption, and iteration; identify opportunities to automate, augment, or redesign workflows using AI, data, and better systems design
• Design systems that improve speed, visibility, data quality, and execution across the funnel; connect systems through APIs, webhooks, integrations, and automation layers so information moves cleanly across the stack
• Measure performance, adoption, and business impact of what you build, then improve it over time
• Act as an internal thought partner on the future of AI-native GTM systems

GTM Engineer, CX

Frontend Engineer

• **Clay** is a global design agency building world-class digital products and brands. Our clients include Meta, Slack, Google, Snapchat, Amazon, Coinbase, and many innovative startups.
• We’re looking for a highly motivated **Middle+/Senior Frontend Developer **to join our team remotely or at our office in Belgrade.**Our ideal candidate has strong experience in web development and cares deeply about building high-quality products. We place great emphasis on UX and solid business logic in everything we build. **Our tech stack:** React, Next.js, TypeScript.
• We’re also actively involved in R&D, where we create custom interactive components and maintain our internal library. In addition to client projects, we’re looking for someone who is interested in working with APIs and contributing to internal tools and solutions.

Frontend Developer

• Lead live onboarding sessions weekly from product deep-dives and GTM fundamentals to role-play, scenario practice, and skills coaching with the energy and presence that keeps new hires engaged.
• Own the live training experience for every GMT cohort, ensuring each session is well-paved, relevant, and directly connected to what new hires will face in their first 30, 60, and 90 days.
• Facilitate engaging product sessions that help new hires understand how Clay fits into a prospect or customer’s world and how to talk about it with confidence.
• Run certifications and practical assessments to test skills including: discovery calls, objection handling, customer kickoff, product demos, etc.
• Coach new hires and provide real-time feedback that helps sharpen their delivery, messaging, and confidence before they’re in the field.
• Capture and share feedback from every cohort to improve programming.
• Stay close to product, GTM motions, and what top performers are doing to ensure programming reflects best practices.

Trainer, GTM Enablement

Program Manager

• Design role-based onboarding programs for Support, Services, and Solutions Engineers that accelerate ramp time and build a consistent technical foundation.
• Lead live training sessions, product deep-dives, and hands-on workshops that help technical teams understand new features, workflows, and integrations.
• Translating new releases, workflow updates, and feature changes into clear, practical content and then delivering it directly to the teams.
• Develop and run certifications and knowledge checks that assess technical fluency, surface gaps early, and ensure teams are ready before they're in front of customers.
• Work across Support, Services, and Solutions Engineering leadership to understand where teams are struggling, what's changing on the ground, and what needs to be built, updated, or delivered.
• Capture and scale best practices from top performers into repeatable frameworks, troubleshooting guides, and coaching resources.
• Measure program effectiveness through ramp time, assessment scores, support quality, and team feedback to continuously improve programming.

Support Enablement Program Manager

• Reinforce onboarding and ever-boarding programs in-region to accelerate ramp time, improve consistency, and help new hires reach productivity faster.
• Ensure EMEA teams operate from the same global processes and performance standards while applying intentional localization where it drives impact.
• Partner with EMEA leadership to identify and prioritize performance gaps across ramp, pipeline progression, process adoption, product knowledge, and customer conversations and create targeted programs to address them.
• Build and facilitate workshops, certifications, and coaching programs that strengthen GTM skills across discovery, outbound, qualification, technical fluency, objection handling, and executive engagement.
• Partner with frontline managers to reinforce coaching habits, inspect adoption, and ensure enablement translates into consistent, measurable behavior change.
• Surface and scale best practices from top performers across EMEA and NA into repeatable frameworks, playbooks, and coaching guides.
• Collaborate cross-functionally with PMM, Product, RevOps, and GTM leadership to equip EMEA teams for product launches, evolving workflows, and high-stakes customer conversations.

GTM Enablement Program Manager

• Run day to day communications and operations for our existing startup programs (and create new ones) and serve as the point of contact for participants.
• Help produce startup-focused events (workshops, livestreams, panels, hackathons, etc.).
• Represent Clay in the field and online as a conduit for education, awareness, and affinity for Clay for startups.
• Create content, marketing materials, assets, and new startup communications like a newsletter to promote startup programs.

Startup Programs Lead

• Design and scale onboarding and ever-boarding programs that accelerate ramp time and set a consistent foundation for success.
• Build and run workshops and certifications that strengthen ClayDR skills across cold calling, outbound messaging, prospecting, qualification, objection handling, and follow-up.
• Partner with ClayDR leadership to identify performance gaps across activity, conversion, messaging, and pipeline generation, then build enablement programs that address them.
• Capture and scale best practices from top-performers through repeatable frameworks and playbooks.
• Develop and maintain a central hub of resources (playbooks, talk tracks, case studies, templates) to reduce friction and improve knowledge sharing.
• Translate new product releases and workflows into clear, outbound plays that drive adoption, retention, and expansion.
• Partner with ClayDR managers to reinforce coaching, inspect adoption, and ensure enablement translates into consistent team behaviors.
• Measure enablement impact through adoption, performance, engagement, and revenue outcomes.