Manager, Strategic Growth

Clay

Manager of the Strategic Accounts team leading a group of strategists at Clay. Helping customers unlock the full potential of the platform and driving business outcomes through strategic relationships.

Posted 7/15/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 $220,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and scaling teams within Customer Success and Account Management, with a strong focus on driving revenue growth and retention in enterprise accounts. Possesses exceptional relationship-building and communication skills, enabling effective collaboration with senior stakeholders and cross-functional teams.

Highest-signal resume keywords

Team LeadershipCustomer Success ManagementRevenue Growth StrategyExecutive Relationship ManagementCoaching and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementKPI TrackingForecastingGTM StrategyB2B SaaS ExperienceExpansion Pipeline DevelopmentMulti-Year Account StrategyNegotiationProduct Capability AnalysisProcess Improvement

Soft Skills

Relationship BuildingCommunicationCuriosityAccountabilitySystems Thinking

Industry Keywords

Customer Growth FunctionEnterprise AccountsStrategic AccountsHigh-Stakes SituationsContinuous Improvement

About the role

Key responsibilities & impact

Hire, develop, and lead a team of Strategic Growth Strategists who bring curiosity and customer obsession to their work.
Build and scale a high-performing team, drawing on your leadership experience to set the bar for what great looks like at the enterprise tier.
Foster a culture of accountability where people are encouraged to experiment and share what they learn.
Own 1–2 strategic accounts yourself at first, so you understand the customer base firsthand and can lead from the front.
Drive expansion pipeline across Clay's largest and most strategic customers. Find new growth pathways for your team through multithreading, new use case discovery, and deepening the value of existing use cases.
Guide your team as they build multi-year account strategies, navigate complex org structures, and drive expansion within Clay's most valuable accounts.
Support the commercial process from opportunity identification through redlines and negotiation, partnering closely with Sales.
Coach your team on the product itself, helping them connect GTM ideas to what's actually possible, and surface patterns in product pain points to the right teams.
Partner with Sales, Product, Engineering, and Marketing leadership to represent the voice of our largest customers and influence roadmap and GTM strategy directly.
Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across the portfolio.
Build and evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.

Requirements

What you’ll need

4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts.
8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
Experience navigating and influencing at the executive/C-level, with customers and internally.
Genuine enthusiasm for coaching and developing people. You should get energy from watching your team and your top customers succeed.
Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.
Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.
Familiarity with the GTM space (not required, but a strong plus).

Benefits

Comp & perks

All employees can work for free with world-class coaches who specialize in creativity, management, and more.