Clay

Manager

• Mentor and manage the product support team, with a focus on career growth and development, hiring great talent, and optimizing team capacity through effective workforce management.
• Ensure that the team is accountable to performance metrics, including but not limited to, first contact resolution and CSAT (90%+).
• Own and optimize all aspects of human support, including queue segmentation and prioritization to streamline customer interactions and ensure efficient issue resolution.
• Analyze customer feedback to identify trends and provide valuable insights for product improvements and support strategy adjustments.
• Collaborate with product and engineering teams to align support initiatives with product updates, while leading the team in responding to escalations and high-priority incidents.

Product Support Manager

Program Manager

• Own the end-to-end Solutions Partner Program: guidelines, tier definitions, benefits, and partner expectations
• Run application, screening, and approval workflows
• Manage tiering logic and benefit eligibility with GTM Ops
• Monitor partner compliance across accreditation, activity, and quality standards
• Define and operate partner dashboards and reporting
• Track program health signals (engagement, accreditation, feedback, tier distribution)
• Own the accreditation framework: criteria, rubrics, and renewal cycles
• Operate feedback collection, scorecards, and escalation workflows
• Manage core benefits (Partner Growth Fund, awards, milestone recognition)
• Partner with Marketing and Brand on partner-facing messaging
• Lead enablement programming with Product, Education, and Partnerships
• Support partner events and announcements

Solutions Partner Program Manager

Brand Designer

• Build scalable templates and systems. Design reusable, on-brand templates and grab-and-go assets such as thumbnails, emails, program visuals, and event materials that teams across Marketing, Education, Events, and Lifecycle can easily use.
• Illustrate product concepts and flows. Create clear, compelling visuals that explain product workflows, systems, and ideas for blog posts, product pages, education, and lifecycle content.
• Design digital and physical brand experiences. Create assets across digital campaigns and in-person events, including social, ads, email, signage, stage graphics, swag, and booth visuals.
• Partner across teams from concept to execution. Work closely with Brand, Product Marketing, Education, Events, and external vendors to bring ideas from concept through production.
• Own production and quality. Manage production workflows end-to-end by coordinating with vendors, reviewing proofs, tracking logistics, and ensuring everything ships on time and meets the bar.

Brand Designer, Production

People Operations

• Own our People Operations infrastructure from the ground up: HRIS administration, employee lifecycle workflows, benefits programs, and compliance frameworks.
• Build streamlined, technology-driven systems that can support this growth while keeping the unique culture that makes Clay successful.
• Design and implement end-to-end employee lifecycle processes that balance consistency and automation with a human touch.
• Develop globally-inclusive approaches to leave management, immigration, employment classification, and core policies/programs.
• Evaluate clay’s current tech stack. Identify gaps and build a comprehensive systems strategy that prioritizes cohesion and data integrity.
• Own the full benefits lifecycle, from vendor management and negotiation to comprehensive program review, ensuring offerings remain competitive, aligned with employee needs, and reflect Clay’s commitment to supporting our people.
• Manage leave of absence programs (parental leave, medical leave, disability) with empathy and attention to the human on the other side of the process.
• Support global expansion while maintaining the unique cultural DNA that makes each Clay office special.

People Operations Generalist

Account Manager

• Own a portfolio of enterprise-focused Solutions Partners with responsibility for partner-sourced and partner-influenced pipeline, deal progression, and revenue
• Contribute to the ongoing refinement of Clay's enterprise co-sell frameworks and partner engagement model
• Lead enterprise co-sell motions from referral through close, partnering with GTM Engineers on opportunity strategy
• Run account mapping and pipeline reviews to identify whitespace, expansion paths, and partner-led entry points
• Translate what works into scalable infrastructure: tooling, playbooks, and repeatable workflows
• Drive rigor across deal registration, partner engagement, and pipeline hygiene
• Manage partner capacity and capability alignment to match opportunities with proven domain expertise
• Drive joint GTM efforts with partners: co-hosted webinars, executive roundtables, and thought leadership
• Collaborate with GTM Ops, Solutions Engineering, Legal, and Sales Leadership on deal routing, attribution, and forecasting
• Support the evolution of partner-led sales motions, including reseller opportunities for lower-touch segments

Partner Manager

Recruitment

• Drive global recruiting efforts across Sales, Customer Experience, and Marketing teams
• Manage and mentor a team of recruiters and coordinators
• Lead high-volume recruiting strategy for GTM roles at all levels
• Establish and track recruiting metrics to meet goals and define recruiting function
• Collaborate with leadership on strategic aspects of recruiting
• Ensure a delightful candidate experience

GTM Recruiting Manager

Product Marketing

• Develop and own Clay's point of view on our technology ecosystem - which partners matter most and why
• Create a prioritization framework based on customer value, revenue influence, market positioning, and strategic fit
• Define our integration narrative and how it fits into Clay's overall product positioning
• Identify and work with a number of strategic partners
• Launch and manage several significant co-marketing campaigns per quarter with strategic partners
• Build templatized playbooks and automated campaigns
• Quarterback larger campaigns by partnering with content, design, and growth teams
• Execute smaller campaigns independently
• Manage the pipeline of inbound co-marketing requests with our strategic filter
• Ensure sales and CS teams understand which integrations to lead with and why
• Create integration-focused assets
• Work with product marketing to weave Ecosystem into broader messaging
• Track and report on integration influence on pipeline and adoption

Product Marketing, Ecosystem

• Lead high-volume, full-cycle recruiting for GTM roles
• Ensure a delightful candidate experience
• Source candidates using various tools
• Collaborate with leadership on strategic aspects of recruiting

GTM Recruiter

Customer Support

• Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
• Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
• Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
• Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.

Product Support Specialist – Weekend

• Own partner relationships in EMEA: Serve as the primary point of contact for Clay’s Solutions Partners across the region, building trusted relationships with partner leaders, sellers, and practitioners
• Drive partner-led sales execution: Support partner-sourced and partner-influenced deals by coordinating co-sell motions with Clay Sales and Solutions teams, helping partners position Clay and move opportunities forward
• Enable partner readiness: Support partner onboarding and ongoing enablement through training, demos, and hands-on guidance so partners can confidently sell and deliver Clay across core use cases
• Activate joint GTM efforts: Partner with Marketing and regional stakeholders to support co-marketing initiatives, including webinars, events, content, and community programs that drive awareness and pipeline
• Support post-sale success: Assist with partner-led implementations and customer engagements, surface recurring challenges and insights, and ensure partners feel supported across the full customer lifecycle
• Build and iterate the program locally: Operate within Clay’s global partner program while adapting workflows, documentation, and playbooks to EMEA needs, and provide structured feedback to improve the partner motion as it scales

GTM Partnerships, EMEA

• Design and build web experiences in Webflow. You’ll own projects end-to-end, from early concept and layout exploration through development and launch. This includes level up our product pages, launches, and experimental brand moments that use thoughtful clear design that resonates and spark interest and pushing the boundaries.
• Ship quickly with high taste. You’ll work with a fast launch cadence, moving from brief to build without heavy handoffs. You are opinionated and make strong design decisions under speed, keeping stakeholders and team in loop, and refine based on real feedback and brand alignment.
• Design and build Clay’s cutting-edge web experiences with intention and craft. You’ll design and build experiences where the brand is felt, not explained. Every interaction, launch, and detail reflects Clay’s values and ethos, creating moments people experience together. This isn’t about adding more, but about adding meaning. You’ll focus on the moments that matter most and aren’t afraid to take creative risks to build a web experience that resonates.
• Collaborate to bring ideas to life. You’ll partner closely with Marketing, Product, Growth, and events to translate goals into web experiences. You’re comfortable leading projects or supporting new ideas through launch.
• Push Clay’s web presence forward. You’ll explore new ways to make the brand feel distinctly human, confident, intentionally creative and ever curious, while maintaining clarity, usability, and conversion.

Brand Designer – Website

Data Scientist

• Own the full data function from instrumentation to insight to impact
• Build data capabilities and create a shared language across teams
• Partner with leadership to identify impactful business problems
• Scale the data team and manage capacity

Head of Data

• Build Data Capabilities
• Take action instead of theorize
• Be a commercial thought partner
• Manage and develop your team
• Contribute to a data-driven culture

Manager, Data

Executive Assistant

• Manage fast-changing calendars with precision, making sure priorities are handled and no detail is overlooked.
• Act as the go-to point of contact for internal and external partners, ensuring communication is clear and timely.
• Coordinate travel like a pro, from flights and hotels to itineraries and the small touches that make trips seamless.
• Take on personal and ad-hoc tasks, including handling appointments, running errands, and organizing thoughtful celebrations that help life run more smoothly.
• Flex to support another executive as needed, jumping in with scheduling, coordination, and day-to-day needs