CIEE - Centro de Integração Empresa-Escola

Call Center Representative

• Assist government agencies with registration and publication of opportunities.
• Update client records.
• Clarify clients' questions about services.
• Register new clients.
• Assist with maintaining and updating the client database.
• Provide customer support via email, phone and WhatsApp regarding procedures and process information.

Intern – Operations Center, Government Agency Relations

• Assist students with registration and the promotion of opportunities.
• Update student records;
• Direct students to the Portal pages according to the services requested;
• Clarify students' questions about products and services;
• Assist in maintaining the database (client/student registrations);
• Provide support via email, phone and WhatsApp to students with information about procedures.

Intern – Operations Center, Student Services

Accounts Receivable

• Assist with planning payments and collections;
• Assist in preparing support reports for operations in irregular situations;
• Prepare various documents, reports, spreadsheets, and forms;
• Update financial information;
• Perform customer registration/credit searches for the credit department;
• Perform controls and follow-up;
• Assist management with other tasks as needed.

Accounts Receivable Intern

Administrative Assistant

• Respond to internal and external clients;
• Carry out onboarding processes for contracts related to learning management;
• Manage meal and food vouchers and transportation allowance;
• Manage life insurance policies;
• Perform maintenance tasks within the TOTVS Protheus system

Operations

• Assist students, companies and educational institutions with registrations and the posting of internship opportunities.
• Update client records;
• Direct clients to the appropriate pages of the Portal according to requested services;
• Clarify clients' questions about products and services;
• Handle customer service and register new clients;
• Assist in maintaining the database (client registrations);
• Provide customer support via email, phone and WhatsApp regarding process information.

Intern – Operations Center, Internship Contracts

• Assist students, companies and educational institutions with registration and the promotion of opportunities.
• Update client records;
• Enter internship program data, keeping the database up to date;
• Direct clients to the relevant Portal pages according to requested services;
• Answer clients' questions about products and services;
• Provide customer service and register new clients;
• Assist in maintaining the database (client registrations);
• Conduct technical product promotion;
• Provide customer support via email, phone and WhatsApp for process-related inquiries.

Intern – Operations Center, Corporate Client Service

• Assist students, companies and educational institutions with registration and promotion of opportunities.
• Update client records.
• Direct visitors to the appropriate pages of the Portal according to the services requested.
• Clarify customers' questions about products and services.
• Handle customer inquiries and register new clients.
• Assist in maintaining the database (client registrations).
• Provide customer support via email, phone and WhatsApp regarding process information.

Intern – Operations Center, Student Support

• Assist students, companies, and educational institutions with registration and promotion of opportunities.
• Update client records;
• Direct those served to the Portal pages according to the services requested;
• Clarify clients' questions about products and services;
• Handle inquiries and register new clients;
• Assist with maintaining the database (client registration);
• Provide support to clients via e-mail, phone, and WhatsApp with information about processes.

• Register students and refer them to selection processes for internship and apprenticeship opportunities, issuing referral letters via the internship management system.
• Manage the return of internship documents using daily reports generated by the internship management system, keeping files organized and up to date for future reference.
• Notify students to collect internship-related documents, ensuring their legal validity.
• Advise students, educational institutions and companies on the internship and apprenticeship programs, providing information based on current legislation.
• Analyze and register internship or apprentice vacancies by contacting partner companies to match client needs with the open opportunity profiles.
• Issue internship agreements or Learning Commitment Agreements (Termo de Compromisso de Aprendizagem) after company confirmation and presentation of approved students' personal and academic documents; issue contract addenda when there are changes.
• Request discounts, extensions or cancellations of institutional contributions in cases of incorrect charges or address changes.
• Receive and verify interns' attendance sheets from partner companies to ensure accuracy in stipend calculations.
• Send interns' attendance sheets to the Stipend Payment department for processing.
• Support the Customer Service Consultant by assisting with debt negotiations to ensure high-quality internal and external service.
• Prepare monthly reports on competitor winbacks, new business, visits conducted, negative variances, prospecting and other commercial metrics to assist supervision in evaluating and optimizing the sales force.
• Monitor reports related to rejected payments, making necessary corrections to enable confirmation of stipend credits into interns' bank accounts.
• Advise interns and companies, when requested, regarding stipend payments.
• Provide assistance to companies and interns regarding personal accidents and activation of insurance policies, guiding them on required documentation and procedures.
• Issue receipts and invoices for company contributions after receiving and verifying attendance sheets.

• Respond to students regarding the BEEM Program.
• Update client records.
• Record internship program data, keeping the database up to date.
• Direct customers to the relevant pages of the Portal according to requested services.
• Clarify customers' questions about products and services.
• Provide service to and register new clients.
• Assist with maintaining the database (client registration).
• Provide technical product information.
• Provide support to clients via email, phone and WhatsApp with information about processes.

Intern – Operations Center

• Atender estudante, empresas e instituições de ensino para cadastramento e divulgação de oportunidades.
• Atualizar cadastro de clientes;
• Cadastrar dados dos programas de estágio, mantendo o banco de dados atualizado;
• Direcionar o público atendido para as páginas do Portal de acordo com os serviços solicitados;
• Esclarecer dúvidas dos clientes sobre produtos e serviços;
• Fazer atendimento e cadastro de novos clientes;
• Auxiliar na alimentação de banco de dados (cadastro de clientes);
• Fazer divulgação técnica dos produtos;
• Realizar atendimento por e-mail, telefone e WhatsApp a clientes para informações sobre processos.

Estagiário - Central de Operações

General

• Support the promotion and dissemination of internship and apprenticeship vacancies at educational institutions.
• Register interns' bank account information in the internal system to enable payments.
• Provide student support in person, via email and WhatsApp regarding internship and apprenticeship opportunities.
• Request support for handling Institutional Contribution payments and for directing service requests.
• Maintain Excel spreadsheets and use internal systems to monitor vacancies and identify candidates who match open positions.
• Complete forms and maintain controls in Google Sheets.
• Responsible for issuing and tracking delivery of Internship Agreement documents, addendums, and liaising with companies.

Administrative Services Assistant II – Reserved for Candidates with Disabilities

Consultant

• Planning, management and control of the portfolio of active and inactive clients;
• Prospecting new clients in the assigned region by engaging educational institutions with the aim of establishing partnerships so that their students can compete for internship and apprenticeship opportunities;
• Conducting consultative service engagements to offer targeted service solutions;
• Contributing to partner organizations' compliance with apprenticeship and internship legislation.

Client Service Consultant

• Assist students, companies, and institutions;
• Prepare contracts for the Young Apprentice program (Jovem Aprendiz);
• Register internship program data and keep the database up to date;
• Respond to client inquiries about services;
• Assist with data entry and database maintenance;

Intern – Operations Center, Contract Production

• Assist students, companies, and educational institutions with registration and promotion of opportunities.
• Update client records;
• Enter internship program data, keeping the database up to date;
• Direct users to the relevant pages on the Portal according to the services requested;
• Clarify clients' questions about products and services;
• Provide customer service and register new clients;
• Assist in maintaining the database (client registration);
• Conduct technical promotion of products;
• Respond to client inquiries about processes via email, phone, and WhatsApp.

Intern – Operations Center, Government Agency Relations

Intern – Operations Center, Student Services

Accounts Receivable Intern

Administrative Assistant

Intern – Operations Center, Internship Contracts

Intern – Operations Center, Corporate Client Service

Intern – Operations Center, Student Support

Intern – Operations Center, Student Services

Administrative Assistant

Intern – Operations Center

Estagiário - Central de Operações

Administrative Services Assistant II – Reserved for Candidates with Disabilities

Client Service Consultant

Intern – Operations Center, Contract Production

Intern – Operations Center, Support for Public Agency Service Desks