CIEE - Centro de Integração Empresa-Escola

Operations

• Assist students, companies and educational institutions with registration and promotion of opportunities.
• Update client records.
• Enter internship program data, keeping the database up to date.
• Direct visitors to the appropriate pages of the Portal according to the services requested.
• Clarify client questions about products and services.
• Provide customer service and register new clients.
• Assist with maintaining the database (client registration).
• Support technical promotion of products.
• Provide customer support via email, phone and WhatsApp to inform clients about processes.

Intern, Operations Center – Contracts

• Assist students, companies, and educational institutions with registration and promotion of opportunities.
• Update client records;
• Enter internship program data, keeping the database up to date;
• Direct users to the appropriate pages on the Portal according to requested services;
• Clarify clients' questions about products and services;
• Provide customer service and register new clients;
• Assist with maintaining the database (client registration);
• Assist in technical promotion of products;
• Respond to client inquiries by email, phone, and WhatsApp regarding processes.

Intern – Operations Center

• Atender estudante, empresas e instituições de ensino para cadastramento e divulgação de oportunidades.
• Atualizar cadastro de clientes;
• Cadastrar dados dos programas de estágio, mantendo o banco de dados atualizado;
• Direcionar o público atendido para as páginas do Portal de acordo com os serviços solicitados;
• Esclarecer dúvidas dos clientes sobre produtos e serviços;
• Fazer atendimento e cadastro de novos clientes;
• Auxiliar na alimentação de banco de dados (cadastro de clientes);
• Fazer divulgação técnica dos produtos;
• Realizar atendimento por e-mail, telefone e WhatsApp a clientes para informações sobre processos.

Estagiário – Central de Operações

• Update client records;
• Register data for internship programs, keeping the database up to date;
• Direct people to the appropriate pages on the Portal according to the services requested;
• Clarify clients’ questions about products and services;
• Handle inquiries and register new clients;
• Assist with maintaining the customer database (client registration);
• Provide technical information and promotion of products;
• Respond to clients via email, phone and WhatsApp with information about procedures.

Intern – Operations Center, Public Agency Support

• Atender estudante, empresas e instituições de ensino para cadastramento e divulgação de oportunidades.
• Atualizar cadastro de clientes;
• Direcionar o público atendido para as páginas do Portal de acordo com os serviços solicitados;
• Esclarecer dúvidas dos clientes sobre produtos e serviços;
• Fazer atendimento e cadastro de novos clientes;
• Realizar atendimento por e-mail, telefone e WhatsApp a clientes para informações sobre processos.

Estagiário – Central de Operações, Atendimento ao Estudante

Recruitment

• Monitor the usage levels of technical materials, psychological tests, group dynamics materials, and other supplies, maintaining minimum stock levels.
• Record in the designated system the candidates who were approved, rejected, or who did not attend selection stages, keeping follow-up information up to date.
• Provide guidance to the public (students, partners, institutions), supplying information about internship and apprenticeship programs based on current legislation.
• Execute the selection process, applying recruitment techniques, group dynamics, panels with hiring managers, and individual or group interviews to assess candidates' profiles against the job requirements.
• Participate in on-site selection processes at partner companies when necessary.
• Take part in CIEE and partner events to promote the organization and its activities and to attract prospective candidates.

Recruitment and Selection Analyst – Junior

Administrative Assistant

• Issue billing and financial transfer documents to enable payments to interns;
• Provide support to companies and units in payment processes;
• Adjust billing and stipend payment documents to meet the needs of companies and interns;
• Issue payment authorizations for refunds to companies of excess balances;
• Keep the area's files, records and controls updated and accessible to facilitate stakeholder access;
• Identify payroll records in the specific system as released or unreleased by companies to obtain information for processing and payment to interns;
• Regularize financial discrepancies related to amounts not received and record differences in transfers to credit interns' accounts;
• Execute remittance routines for receivables and payables – CIEE Autonomous, complying with internal procedures and policies;
• Provide support to internal and/or external stakeholders to clarify doubts or provide explanations on matters handled by the area;
• Provide internal/external service via phone, email, WhatsApp and other available channels.

Administrative Assistant – Exclusive Position for People with Disabilities

• Assist students, companies, and educational institutions with registration and the promotion of opportunities.
• Update client records;
• Enter internship program data;
• Direct clients to the Portal pages;
• Clarify clients' questions about products and services;
• Provide customer service and register new clients;
• Assist in maintaining and populating the database;
• Support technical promotion of products;
• Provide customer service via email, phone, and WhatsApp.

Estagiário - Central de Operações

Estagiário(a) - Central de Operações - Contratos

• Monitor the usage levels of technical materials, psychological tests, group dynamics materials, and other supplies, maintaining minimum stock levels;
• Record in the designated system candidates who were approved, rejected, or who did not attend selection stages, keeping follow-up information up to date;
• Provide guidance to the public (students, partners, institutions), supplying information about internship and apprenticeship programs in accordance with current legislation;
• Conduct the selection process using recruitment techniques, group dynamics, manager panels, and individual or group interviews to assess candidates' profiles in relation to the job requirements.

Recruitment and Selection Analyst

Financial Planning and Analysis

• Planejar, controlar e monitorar o orçamento da área de tecnologia, garantindo que os gastos estejam dentro do previsto.
• Analisar os custos das soluções e serviços de TI, relacionando-os diretamente ao valor de negócio que entregam.
• Identificar oportunidades de redução de custos e otimização de despesas, como a reavaliação de contratos de fornecedores.
• Gerenciar o relacionamento com fornecedores de hardware, software e serviços de TI, desde a seleção até a renovação ou rescisão de contratos.
• Avaliar e negociar termos e condições contratuais para garantir o melhor custo-benefício e a conformidade com as políticas da empresa.
• Monitorar o desempenho dos fornecedores e garantir a entrega dos serviços e produtos conforme o esperado (gestão de qualidade e nível de serviço).
• Fornecer dados e insights financeiros e técnicos para apoiar a tomada de decisões estratégicas da equipe de tecnologia e da alta gestão.
• Utilizar indicadores financeiros, como ROI (Retorno sobre Investimento), para justificar investimentos em novas tecnologias e projetos.
• Garantir a conformidade legal e a segurança financeira nas operações de TI.
• Implementar e utilizar sistemas e ferramentas tecnológicas (como ERPs e softwares de gestão financeira) para automatizar e otimizar processos financeiros e de gestão de fornecedores na área de TI.
• Mitigar riscos financeiros e operacionais relacionados à gestão de terceiros e ativos de TI.

Especialista em Governança – Gestão Financeira e Fornecedores

Risk

• Ensure compliance with support SLAs by monitoring operational indicators and managing incidents, guaranteeing system availability.
• Define support standards and processes by implementing ITIL practices and governance frameworks to achieve operational standardization.
• Monitor the quality of support services by analyzing service and performance metrics, ensuring continuous improvement.
• Coordinate problem management by conducting root cause analyses (RCA) to reduce incident recurrence.
• Establish support performance indicators by defining KPIs and management dashboards to support decision-making.
• Promote continuous process improvement by identifying operational bottlenecks to increase service efficiency.
• Oversee support vendors through contract management and performance evaluation, ensuring the quality of services provided.
• Ensure documentation of operational processes by maintaining runbooks and technical procedures, reducing operational risks.
• Support internal and external audits by providing evidence and controls, ensuring regulatory compliance.
• Guide technical teams by disseminating support best practices, raising operational maturity.

Governance Specialist – Support

• Define data governance policies by structuring standards and procedures, ensuring the appropriate use of information.
• Ensure corporate data quality through the implementation of data quality controls and processes, increasing the reliability of information.
• Establish data management standards by defining taxonomies, dictionaries, and metadata, promoting informational consistency.
• Monitor compliance with LGPD (Brazilian Data Protection Law) by overseeing personal data processing activities, mitigating regulatory risks.
• Coordinate data stewardship initiatives through interaction with business areas, strengthening a data-driven culture.
• Implement data classification processes by defining criteria for criticality and sensitivity, enhancing information security.
• Promote data lifecycle management by defining retention and disposal rules, ensuring compliance.
• Support analytics initiatives by organizing and standardizing databases, facilitating strategic analyses.
• Develop data governance indicators by creating dashboards for data quality and usage, supporting decision-making.
• Disseminate the data governance culture through training and internal communication, strengthening organizational maturity.

Data Governance Specialist

Software Engineer

• Build and maintain mobile applications (Android and iOS), and define best practices to be adopted by CIEE.
• Consume and integrate REST APIs, ensuring efficient communication between internal and external systems.
• Write unit tests and perform code reviews.
• Translate requirements, user stories, and business rules into effective solutions.
• Define application architecture and user-experience-driven design.
• Identify and fix bugs, refactor code, and resolve technical debt in applications.
• Document all developed activities, flows, integrations, and business rules.
• Estimate effort, timelines, and blockers for each task.
• Participate in agile ceremonies (planning, daily stand-ups, retrospectives, and reviews).
• Guide interns and developers in executing tasks.
• Keep files, records, and area controls up to date and accessible.

Intern, Operations Center – Contracts

Intern – Operations Center

Estagiário – Central de Operações

Intern – Operations Center, Public Agency Support

Estagiário – Central de Operações, Atendimento ao Estudante

Recruitment and Selection Analyst – Junior

Administrative Assistant – Exclusive Position for People with Disabilities

Intern – Operations Center

Estagiário - Central de Operações

Estagiário(a) - Central de Operações - Contratos

Recruitment and Selection Analyst

Especialista em Governança – Gestão Financeira e Fornecedores

Governance Specialist – Support

Data Governance Specialist

Mobile Developer