CDK Global

Product Manager

• Assist in shaping individual product requirements in support of an existing product strategy
• Accountable for driving the full product lifecycle from ideation to end-of-life
• Responsible for relevant, specific product feature requirements
• Manage the backlog for sprint teams, partnering with R&D/scrum master in prioritization of user backlog
• Translate defined product vision & Features (Epics) into user stories

Product Manager – Digital Retailing

Solutions Engineer

• Assist in driving the discovery process, helping to uncover prospect/customer’s business objectives and issues
• In collaboration with Sales, use in-depth product knowledge to deliver captivating product demonstrations
• Establish credibility and build relationships with key stakeholders
• Identify and document key customer requirements, challenges, and potential opportunities
• Provide feedback to cross-functional internal partners on solution development efforts
• Assist in responding to functional and technical elements of RFPs (requests for proposal)
• Work with internal and external teams to ensure successful onboarding and rollout of solutions sold
• Contribute to documentation of best practices and other supporting materials for marketing-driven technical content repository

Retail Solutions Consultant

Sales

• Assist in driving the discovery process, helping to uncover prospect/customer’s business objectives and issues
• In collaboration with Sales, use in-depth product knowledge to deliver captivating product demonstrations highlighting value propositions to get prospects excited about how CDK will help them exceed their goals
• Serve as a means of translation between technical and non-technical audiences, both internally and externally
• Work with internal and external teams to ensure successful onboarding and rollout of solutions sold

Automotive Pre-Sales Consultant

Account Executive

• Aggressively acquire new business strengthening and influencing key automotive dealer relationships.
• Create activity by cold calling into competitive accounts daily.
• Identify and define growth opportunities in the market for the business.
• Develop an overall sales plan and forecast sales results for both the short and long term.
• 75% travel in the field, including overnight travel
• Ability to work independently/in a team environment
• Proficiency with Microsoft Office
• Valid Driver’s License/travel documents (if applicable)

Senior New Business Account Executive

• Identify and define a growth strategy in the market for the business
• Consistently exceed monthly, quarterly and annual sales targets and expect to be well compensated for results
• Manage the sales process end to end, proactively managing our internal teams to ensure completion of the implementation process

New Business Account Executive – Automotive CRM

Network Engineer

• Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK
• Perform Daily functions using WFM device to update service and installation cases
• Receive and accept service and install cases
• Update ETA information within specified ETA guidelines
• Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit
• Create and Update Parts Requests as required (receipt / return)
• Close and Updates cases including any Asset Changes
• Perform Asset Inventory of client sites as required during installs

Senior Field Network Engineer

• Your objective will be to drive top-line growth by closing new Inventory business from targeted automotive dealers
• Identify and define a growth strategy in the market for the business
• Consistently exceed monthly, quarterly and annual sales targets and expect to be well-compensated for results
• Manage the sales process end to end, proactively managing our internal teams to ensure completion of the implementation process
• Develop comprehensive understanding of CDK applications and their functionality
• Maintain accurate records of your interactions and your forecast in our Salesforce CRM, leveraging the 9 steps of the Influencing the Decision℠

New Business Sales – Vehicle Inventory Management

• Follow all CDK Global policies and procedures
• Complete all mandatory assigned compliance tasks and acknowledgements
• Meet or exceed all performance expectations
• Accurately calculate monthly/quarterly/annual commission payments ensuring calculations align with approved compensation plans.
• Prepare and distribute commission statements and summaries to sales representatives and management.
• Assist in investigating and resolving commission inquiries and discrepancies in a timely manner.
• Support reporting and analysis of sales performance and attainment metrics as requested.
• Participate in testing and validation of compensation system updates or process improvements.
• Work independently to meet multiple deadlines and manage data received from various systems and timeframes.
• Help maintain and update data within compensation systems.
• Maintain audit-ready documentation of commission calculations, approvals, and payments.
• Ensures compliance with SOX controls.

Junior Sales Commission Analyst

Support Engineer

• Provides primary support to customers encountering problems using the CDK’s products and solutions.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Facilitates inquiries through systems in order to provide answers to common questions and problems.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket.
• Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues.
• Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Directs and guides clients through resolution of technical issues.
• Submits requests for product changes and other custom programming updates.
• Practically applies knowledge of CDK case resolution process, policies, and escalation methodology.
• Attends training courses as required and stay abreast of evolving internal processes and industry developments.
• Provides customer service and remote support services and applies problem solving skills.
• Works in a team environment and assist team members on various issues.
• Provides other ad hoc support and duties as assigned.

Assoc Technical Support Analyst – CVR

• Follow all CDK Global policies and procedures
• Complete all mandatory assigned compliance tasks and acknowledgements
• Meet or exceed all performance expectations
• Accurately calculate monthly/quarterly/annual commission payments ensuring calculations align with approved compensation plans.
• As a subject matter expert, partner with sales personnel to investigate and resolve commission inquiries and discrepancies in a timely manner.
• Support management with ad-hoc analyses related to sales performance, attainment, and incentive outcomes.
• Calculate and record sales quota and other adjustments in the system.
• Participate in testing and validation of compensation system updates or process improvements.
• Partner with the broader Sales Compensation team and Sales Operations to evaluate sales transactions to ensure appropriate sales credit is awarded per the sales policy.
• Partner with Sales Operations to operationalize sales promotions, and reporting results.
• Identify opportunities to automate, streamline, or enhance processes to reduce manual work and errors.
• Maintain audit-ready documentation of commission calculations, approvals, and payments.
• Ensure compliance with SOX controls.

Senior Sales Commission Analyst

Product Marketing

• Owns the entire Go-To-Market strategy of their product line within CDK’s Fixed Operations portfolio for the Heavy Truck market.
• Lead product messaging and positioning, content, market evangelism, competitive intelligence, and enablement strategy for Sales and Marketing teams to drive demand generation and optimize revenue.
• Build and execute the go-to-market strategy, voice of customer, influencing product strategy, driving integrated marketing programs, commercialization, Sales enablement, and defining market requirements and business cases for product line investment.
• Be the leading expert in their product’s target market and value proposition.
• Create and articulate CDK’s Fixed Ops Solutions vision; and drive the overall go-to-market strategy.

Senior Product Marketer

Sales Development Rep

• Create awareness and generate product interest
• Build trusting relationships with key stakeholders
• Social selling via tools like LinkedIn navigator
• Collaborate with sales executives to meet the company’s targets
• Follow up with existing customers to identify new potential needs
• Follow up with the customer on any inbound leads within 24 hours
• 80% CLIENT time via phone calls, emails and video conferences
• Create qualified leads for the sales organization through cold calls, emails, social outreach, networking and independent research
• Daily communication with Manager
• Enhance customer experience and relationship
• Utilize Salesforce.com to generate and manage sales pipeline, activities and tasks

Sales Development Representative

• Successfully coordinate and install the Automated Vehicle Registration System (AVRS) products into new and existing clients
• Provide training and ongoing support to increase transaction volume
• Drive AVRS revenue through customer process and product satisfaction
• Seek out untapped revenue potential with existing customers
• Convey AVRS value to customers' management
• Schedule and conduct installs with complete client satisfaction
• Integrate work with AVRS Territory Managers
• Provide ongoing customer support by visiting each client regularly

• Assist in driving the discovery process, helping to uncover prospect/customer’s business objectives and issues.
• In collaboration with Sales, use in-depth product knowledge to deliver captivating product demonstrations highlighting value propositions to get prospects excited about how CDK will help them exceed their goals.
• Serve as a means of translation between technical and non-technical audiences, both internally and externally.
• Work with internal and external teams to ensure successful onboarding and rollout of solutions sold

Manager

• Provide clear leadership, coaching, and support to the Account Executive team
• Build a high‑performance culture focused on customer satisfaction, responsiveness, and process excellence
• Manage team workload, backlog, prioritization, and resource allocation across the territory
• Serve as the first point of escalation for customer, technical, or state‑related concerns
• Lead AVRS’s ongoing relationship with state organizations and regulatory agencies
• Maintain deep understanding of state requirements, legislative changes, and compliance expectations
• Partner with dealer associations and industry groups to strengthen relationships and uncover new business opportunities
• Support the identification of state‑level product enhancements or service opportunities
• Ensure an exceptional customer experience throughout the full lifecycle—from implementation through ongoing support
• Oversee the installation project plan to ensure every new account is assigned, installed, and supported with consistency and professionalism
• Regularly meet with key customers to assess performance, identify improvement opportunities, and reinforce AVRS value
• Drive customer adoption and increased utilization of AVRS solutions
• Provide performance metrics, business reviews, and strategic insights to both internal leadership and external stakeholders
• Develop and present resource needs or business cases that support regional growth initiatives.

Product Manager – Digital Retailing

Retail Solutions Consultant

Automotive Pre-Sales Consultant

Senior New Business Account Executive

New Business Account Executive – Automotive CRM

Senior Field Network Engineer

New Business Sales – Vehicle Inventory Management

Junior Sales Commission Analyst

Assoc Technical Support Analyst – CVR

Senior Sales Commission Analyst

Senior Product Marketer

Sales Development Representative

Account Executive

Automotive Pre-Sales Consultant

State Manager