CDK Global

Sales

• Uncover dealer prospect needs and challenge client to maximize their business results by embracing CDK solutions.
• Consistent sales calls 80% face to face with dealerships 80% travel required, overnight travel.
• Manage overall account relationship.
• Close business achieving assigned annual quota credit.
• Ensure competitors do not penetrate accounts.
• Data analysis to include total dealer spend.
• Assimilate product & technology knowledge to configure and quote product solutions.
• Maximize your resources by engaging the full breadth and depth of CDK channel partners.
• Gain quick access to key decision maker.

New Business Sales – Automotive Software

Account Executive

• Develop target account pipeline based on prior industry relationships and company priorities
• Acquire new dealer accounts, meeting or exceeding monthly quota targets
• Manage negotiations effectively, resulting in win-win solutions
• Proactively solicit feedback from dealer prospects and customers
• Provide constructive feedback to Product, Dealer Success, and Integration teams to enhance and improve Roadster’s products and processes
• Manage dealer target accounts and partners in Salesforce

New Business Account Executive – Automotive Modern Retail

• Set clear, measurable performance goals to consistently achieve a sales quota:
• Identify new opportunities with existing customers
• Grow and maintain existing accounts
• Generate significant revenue and profit growth utilizing a disciplined and process-oriented approach.
• Demonstrate comprehensive understanding of specific CDK products and their functionality.

Retail Sales Executive – Automotive

• Successfully coordinating and installing the Automated Vehicle Registration System (AVRS) products into new and existing clients
• Providing training and ongoing support to increase transaction volume
• Driving AVRS revenue through customer process and product satisfaction
• Seeking out untapped revenue potential with existing customers
• Demonstrating knowledge of coordinating successful pre-install meetings
• Scheduling and conducting installs with complete client satisfaction
• Providing initial user training and retraining as requested by the client
• Analyzing client volume and seeking out untapped AVRS revenue opportunity
• Presenting AVRS value to key customer stakeholders
• Overcoming objections to increasing EVR volume
• Providing ongoing customer support by visiting each client regularly

Field Account Executive

Engineering Manager

• Manages and coordinates the activities of direct reports
• Receives guidance from manager
• Sets priorities for the team to ensure task completion
• Coordinates work activities with other managers/leaders
• Manages the coordination of activities within own team, often including staffing, scheduling, budgeting, and work process
• Reviews work of team members upon completion for quality, provides coaching and mentoring to team members
• Identifies technical and operational challenges by analyzing multiple factors and/or leveraging the appropriate resources within or outside the functional area
• Provides guidance to direct reports
• Drives engineering excellence and foster innovation
• Recommends changes to process and policies that affect immediate team
• Influence decisions through persuasion to drive consensus
• Execute ongoing goal setting, performance and development reviews according to the THRIVE process
• Define and execute detailed technical training plans according to the workforce planning strategy and learning objectives
• Informs senior management of progress, risks related to key goals and objectives
• Collaborate across multiple areas and/or with other departments to achieve project objectives

Senior Manager, Software Engineering

• Drive top-line growth by closing new Inventory business from targeted automotive dealers
• Identify and define a growth strategy in the market for the business
• Consistently exceed monthly, quarterly and annual sales targets and expect to be well-compensated for results
• Manage the sales process end to end, proactively managing our internal teams to ensure completion of the implementation process
• Develop comprehensive understanding of CDK applications and their functionality
• Maintain accurate records of your interactions and your forecast in our Salesforce CRM, leveraging the 9 steps of the Influencing the Decision℠

New Business Sales Executive – Automotive Inventory Software

• Create business relationships in competitive accounts selling CDK’s DRIVE bundled solution.
• Grow new market share through conquest sales, selling to Franchise Dealers with 2 sites or less.
• Work in conjunction with all channel partners to increase sales opportunities in CDK strategic products.
• Achieve annual assigned sales plan under guidance of Sales Leadership.
• Uncover dealer prospect needs and challenge clients to maximize their business results by embracing CDK solutions.
• Conduct consistent sales calls (80% face to face) with dealerships, involving 80% travel, requiring overnight stays.
• Engage in solution sales process, manage overall account relationships, and close business achieving assigned annual quotas.

Customer Success Manager

• Fields questions and direct clients to appropriate support resources
• Assists clients with defining their strategy around CDK solutions
• Maintains pre-established relationships and assists in building/creating new relationships with dealership management
• Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor
• Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
• Works with Sales and Marketing to create prospecting opportunities
• Identifies trends to help create solutions for identified gaps using analytics

Senior Customer Success Manager

Software Engineer

• Lead initiatives to improve developer productivity across the organization
• Develop and execute engineering maturity models that benchmark teams and guide them through improvements in automation, observability, incident response, test strategy, and deployment readiness
• Identify systemic bottlenecks and lead cross-functional efforts to remove them, driving measurable gains in engineering velocity and quality
• Collaborate with engineering leadership to embed productivity metrics and maturity targets into quarterly planning cycles
• Champion Site Reliability Engineering principles across the organization—implementing SLOs, SLIs, and error budgets to manage system reliability effectively
• Guide Systems Engineering best practices across scalability, observability, automation, and cost optimization
• Define, own, and deliver the strategy and roadmap for multiple COEs: Product SRE, Systems Engineering, DevSecOps, Release Engineering, and Engineering Metrics
• Build and lead high-performing teams that deliver reliable, scalable, and secure engineering platforms and practices
• Act as a transformation agent—establishing execution frameworks that scale across business units and geographies
• Establish and standardize engineering performance metrics, including but not limited to DORA metrics, MTTR, Team & Developer Productivity
• Drive adoption of metrics across teams to reinforce accountability, continuous improvement, and transparency
• Oversee the development and scaling of CI/CD pipelines using Harness that are secure, automated, and optimized for frequent and stable deployments
• Embed DevSecOps principles into every stage of the SDLC
• Lead and mature Release Engineering practices to ensure release integrity, rollback safety, and compliance
• Lead the governance of AI/ML tooling in software development, ensuring compliance, risk mitigation, and alignment with enterprise strategy

Senior Director of Engineering Excellence, Reliability

Product Designer

• Develop and maintain a UX strategy that directly supports CDK’s business goals, leveraging product management principles to ensure market-driven, outcome-oriented design decisions.
• Lead the integration of AI across the user experience to optimize workflows, eliminate friction, and deliver actionable insights that enhance customer productivity.
• Drive consistency and synergy across all CDK products, identifying opportunities for UX to influence business performance and customer satisfaction.
• Inspire and mentor a high-performing UX team, fostering a culture of innovation, accountability, and excellence.
• Oversee user research to uncover customer needs and translate insights into strategic design decisions that support business growth.
• Collaborate with product and engineering leaders to translate user insights into features that drive business value.
• Define and track KPIs that measure UX impact on business outcomes, customer satisfaction, and AI effectiveness.

Senior Director, UX

Business Development Rep

• Work in conjunction with Senior Account Development Executives in an apprentice-like role
• Assist with new sales opportunities, pre-sales discovery, solution designs, and issue escalations
• Participate in the sales discovery process to uncover prospect/customer business objectives, challenges and issues
• Assist in responding to functional and technical elements of RFPs
• Coordinate activities with internal teams through the sales and implementation process
• Contribute to documentation and recording of activities per established best practices
• Serve as a liaison between sales and other business units, executing sales administrative requests
• Gain understanding of the industry segment and monitor competitor developments
• Work with internal and external teams to ensure successful onboarding and rollout of solutions sold
• Utilize technical knowledge, administrative and sales skills to support revenue generation

Associate Account Development Executive, Automotive Software

Full-stack Engineer

• Considered a technical expert and provide technical thought leadership/direction to multiple teams across product lines
• Serve as a point of escalation for teams facing extremely complex technical challenges
• Analyze business requirements and functional specifications across broad organizational levels
• Lead sessions with stakeholders to determine software requirements, complete gap analysis and document findings
• Lead highly complex design, development, testing, improvements, documentation, peer review and operationalization of several software applications
• Lead solutions for highly complex cross-product enhancements and resolve highly complex issues
• Build innovative algorithms, platforms, libraries, and/or services supporting large solutions
• Lead planning of technical infrastructure and strategy
• Maintain and advocate standards for style, maintainability, and best practices through peer reviews
• Mentor and train team members on design techniques and coding standards
• Help build teams and drive cross-collaboration and execution of projects across multiple teams
• Present at relevant events (conferences, user groups, meetups, webinars) representing the organization

Principal Software Engineer

Customer Support

• Appointment setting for automotive dealerships nationwide
• Provide high-quality calls 100% of the time and consistently represent the automotive dealership positively and professionally
• Use multiple platforms and programs to read, write, and speak with customers on the phone
• Participate in paid training and follow performance-based metrics
• Work flexible full-time schedules (Day, Night, Weekend) and qualify for retention and performance bonuses

Call Center Support Representative

• Prospect and sell Modern Retail solutions to non-CDK automotive dealerships
• Develop target account pipeline based on prior industry relationships and company priorities
• Acquire new dealer accounts, meeting or exceeding monthly quota targets
• Manage negotiations effectively to achieve win-win solutions
• Solicit feedback from dealer prospects and customers and provide constructive feedback to Product, Dealer Success, and Integration teams
• Manage dealer target accounts and partners in Salesforce
• Coordinate with implementation, training, and support teams for onboarding and day-to-day partner support
• Track measures of success: dealer partner acquisition, net dollars of new business, and sales pipeline management

New Business Account Executive – Automotive, Modern Retail

• Create business relationships and increase incremental revenue selling CRM software to CDK clients through face-to-face sales activities
• Work in conjunction with channel partners to increase sales opportunities in CDK Strategic Products to grow CDK’s share of wallet in existing client base
• Achieve annual assigned sales plan, working under guidance of Director of Sales
• Set clear, measurable performance goals and develop an overall sales plan and forecast short and long-term sales results
• Identify CRM opportunities with existing customers; grow and maintain existing accounts
• Generate significant revenue and profit growth utilizing a disciplined and process-oriented approach
• Develop comprehensive understanding of CDK products and their functionality; work with internal teams through the sales and implementation process
• Monitor industry segment and competitor developments in the market and/or territory
• Focus on consultative relationship with the client and bring integrated solutions
• Escalate customer concerns/issues for timely and appropriate resolution
• Manage territory across NY, NJ, CT with ~75% field travel and weekly overnight travel expected

Associate Account Sales Executive, CRM Software

• Drive top-line growth by closing new Inventory business from targeted automotive dealers
• Identify and define a growth strategy in the market for the business
• Consistently exceed monthly, quarterly and annual sales targets
• Manage the sales process end to end and proactively coordinate internal teams to ensure implementation completion
• Develop comprehensive understanding of CDK applications and their functionality
• Work in conjunction with channel partners to increase sales opportunities in CDK Strategic Products
• Maintain accurate records and forecast in Salesforce CRM leveraging the 9 steps of the Influencing the Decision℠
• Achieve annual assigned sales plan working under guidance of the Director of Sales
• Travel approximately 75% with weekly overnight travel
• Cover assigned territory including CO, UT, NE, MO, KS, MN, MT, SD, ND, WY

• Drive top-line growth by forging relationships with new customers in assigned territory
• Conquer market share by selling CDK Global CRM to automotive dealerships
• Work with channel partners to increase sales opportunities for CDK Strategic Products
• Achieve annual assigned sales plan under guidance of Director of Sales
• Identify and define market growth strategy
• Consistently exceed monthly, quarterly, and annual sales targets
• Manage the sales process end-to-end and coordinate internal teams to ensure implementation
• Territory includes Texas and Oklahoma with heavy travel (75%+)

New Business Account Executive, Automotive CRM

• Develop relationships with customers to help them maximize their CRM, mine their customer base and find more opportunities
• Work with dealers to help support their marketing plans while helping them increase sales, gross profit and deliver results
• Create leads and seek opportunities to present email and call center campaigns
• Work cohesively with the Call Center, Graphic Design and Data teams to ensure the customers’ expectations are met
• Become the subject matter expert in Call Center and Email Marketing solutions
• Generate interest, qualify prospects, present solutions, close sales and ensure that the monthly goals are met
• This is a remote opportunity with the ability to live anywhere in the continental United States
• Uncover dealer needs and present the appropriate solution
• Follow up with the customer on any inbound leads within 24 hours
• Achieve or exceed monthly sales quota
• 90% Client time via phone calls and video conferences
• Campaign Outreach and Follow Up
• Develop leads and generate new opportunities
• Communication with internal and external partners
• Daily communication with manager and weekly 1:1 meeting
• Ensure competitors do not penetrate accounts
• Ensure customer satisfaction through: Continual customer engagement and follow up
• Product and industry knowledge
• Become a student of the industry always willing to learn and adapt
• Utilize Salesforce to effectively manage pipeline, client interactions and provide accurate weekly forecast to your manager
• Manage deals within financial parameters

Inside Sales Representative

Product Manager

• Manage the entire product life cycle, from planning through development, launch, and retirement phases.
• Create, maintain, and communicate the corresponding Product Roadmaps.
• Identify market opportunities and determine the corresponding business gaps available by addressing those needs.
• Create a compelling product Vision and Value Proposition for the customer.
• Develop the Business Case which details how CDK will profitably serve the market need and which results in securing the required development funding.
• Guide the product and sprint backlogs for your sprint teams.
• Develop & prioritize the Features (Epics) & user stories based on user/market requirements, strategy & business plan.
• Support business case development.
• Develop and implement a go-to-market plan, working with all departments to execute.
• Evangelize the product to all internal & external stakeholders.
• Work with product marketing to develop product’s value proposition, features/benefits.
• Monitor & adapt to key product success metrics (e.g. adoption, profitability, NPS, market share growth) Invest in gaining expertise of the market, user personas, functional & domain knowledge.
• Collaborate with other Product Managers to ensure the product remains aligned with overall CDK product strategy & deliverables.
• Demonstrated experience in the following areas will differentiate candidates for this position: Agile development and sprint execution
• Experience with collaborative and global distributed product development teams
• Track record of negotiating complex business environments (i.e. aligning roadmaps with multiple decision-makers in a large corporation) and then working with agile teams to deliver on-time, consistently
• Ability to analyze business and financial trends relative to product features and market trends
• Ability to develop and present original content demonstrating product and feature value propositions at all levels of the organization
• Excellent written communication skills to audiences needing to understand vision, strategy and execution
• Proven methodology soliciting cross functional feedback to mature product offering
• Manage expectations with senior leadership providing status, action plans and recommendations
• Recent experience with Customer Data Platforms, Audience Data, Customer Relationship Management solutions, Consumer Identity Management solutions

Sr. Product Manager (Hybrid)

Product Marketing

• Drive thoughtful integrated marketing plans and campaigns that promote the product line vision, grow market share, and distinguish product in the competitive environment
• Perform market, customer and competitive research to target the market and produce insights, identifying what opportunities, challenges and dynamics exist for CDK
• Be the product and market expert that proactively collaborates and drives alignment across an array of teams (such as Sales, Product Management, Development, Marketing) to define appropriate product marketing mix and strategy.
• Understand customer problems and find innovative solutions and new market opportunities for CDK and exercise creative business judgment in optimizing the lifecycle profitability of the offering
• Understand objectives and key business performance (revenue, market share, marketing influenced opportunities, etc.) and champion necessary initiatives to attain key results and objectives.
• Develop persona-based positioning and messaging for different level audiences (Owner, GM, Sales Manager, F&I Manager, etc..) and for different target segments.
• Lead the creation of content and messaging (presentations, blogs, ebooks, success stories, webinars, videos, etc.) hitting all stages of the marketing and sales funnel.

New Business Sales – Automotive Software

New Business Account Executive – Automotive Modern Retail

Retail Sales Executive – Automotive

Field Account Executive

Senior Manager, Software Engineering

New Business Sales Executive – Automotive Inventory Software

New Business Sales – Automotive Software

Senior Customer Success Manager

Senior Director of Engineering Excellence, Reliability

Senior Director, UX

Associate Account Development Executive, Automotive Software

Principal Software Engineer

Call Center Support Representative

New Business Account Executive – Automotive, Modern Retail

Associate Account Sales Executive, CRM Software

New Business Sales Executive – Automotive Inventory Software

New Business Account Executive, Automotive CRM

Inside Sales Representative

Sr. Product Manager (Hybrid)

Sr. Product Marketer, Remote