OEM Account Manager – Service

CDK Global

OEM Account Manager managing client relationships and program service delivery in automotive software solutions. Focusing on strategic accounts and ensuring alignment with CDK’s business strategy.

Posted 6/10/2026full-timeDetroit • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $117,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Manage business relationship and program service delivery tied to the agreed upon statement of work
Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
Collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables
Facilitate presentment, communication, and approval of OEM program invoices
Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
Helps in the negotiation of project resources, deliverables and cost
Identifies new OEM business opportunities, facilitates executive level engagements and works closely with sales, customer success, and product teams to expand account penetration, increase tool engagement, and accelerate revenue growth across assigned territories.
Compile forecasting, planning, modeling, invoice presentations, etc. with finance teams
Interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration
Work with internal teams to develop, implement and maintain processes and program service levels
Cultivate and close new strategic opportunities within the existing customer base by understanding dealership workflows and aligning the Service Lane Tool’s capabilities to deliver measurable value
Manage contract renewals for assigned programs
Partner with product & technology teams for new feature development and prioritization
Manage new SOW and CR development, internal approvals, and execution
Ensure CDK compliance with client technical requirements
Collaborate with product owners and functional teams for installation and ongoing support as new features released
Support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support
Provide program dashboards that provide quick, clear visibility of program status and performance

Requirements

What you’ll need

5+ years external automotive client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
Experience working with Auto Manufacturer dealer retail programs
5-10 years software project, program, and/or engagement management
Expert in automotive retail solutions and workflows
Hands on ability to navigate complex business environments to resolve customer requests and requirements
Strong communication, presentation, and organization skills
Excellent analytical skills including the ability to model scenarios and manage to financial
Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
Ability to anticipate and adapt to changing conditions, risks and opportunities
Travel for in-person client meetings, team meetings and other ad-hoc requests

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial modelingproject managementprogram managementdata reportinginvoice managementcontract negotiationforecastingprocess developmentprogram service deliveryautomotive retail solutions

Soft Skills

communicationpresentationorganizationanalytical skillscross-functional coordinationproblem-solvingadaptabilityclient relationship managementstrategic thinkingnegotiation