Customer Success Specialist

CDK Global

Associate Customer Success Specialist supporting client adoption and satisfaction for CDK's automotive software. Delivering foundational product guidance and assisting with team collaboration.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with the assigned CSM/CSS to support best ‑ in ‑ class service for clients
Provide guidance on navigating CDK systems
Deliver foundational product walk ‑ throughs and basic workflow guidance for end users
Follow established utilization benchmarks and guide customers on standard best practices to achieve them
Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials
Document all client interactions, action items, and outcomes in internal systems with high accuracy
Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines
Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics
Support value conversations by reinforcing how standard features and workflows help achieve client goals
Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested
Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities
Perform other related duties as assigned

Requirements

What you’ll need

Strong written and verbal communication skills
High sense of urgency; able to de ‑ escalate routine issues using empathy
Effective time management and consistent on ‑ time delivery of assignments
Exhibits a strong customer service-oriented mindset
Organization and prioritization skills; attention to detail in documentation
Ability to clearly explain product fundamentals and standard workflows
Familiarity with dealership operations or business process environments
Associate’s degree or equivalent experience
Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysis
Ability to work independently with guidance from CSS/CSM and collaborate within a team
Comfortable operating in a remote and travel role
Ability to Travel up to 25% to dealership locations

Benefits

Comp & perks

Medical
Dental
Vision
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CDK Systems NavigationProduct Fundamentals ExplanationWorkflow GuidanceClient TrainingDocumentation Accuracy

Soft Skills

EmpathyOrganizationPrioritizationAttention To DetailCollaboration

Certifications

Associate’s Degree