Assoc Customer Support Representative

CDK Global

Associate Customer Support Representative providing customer support for CDK’s cloud-based automotive solutions. Handling inquiries through phone, email, and chat with a focus on problem resolution.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in technical support and customer service, with strong problem-solving abilities and effective communication skills. Familiarity with PC hardware, mobile devices, and ticketing systems is essential for timely issue resolution.

Highest-signal resume keywords

Technical Support ExperienceProblem Solving AbilityStrong Verbal And Written Communication SkillsKnowledge Of Microsoft O/S And PC HardwareBilingual French Or Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC SupportMobile Device KnowledgeMicrosoft O/SPC HardwareUnixLinuxSQLTicketing System ExperienceDocumentation SkillsTechnical Issue Tracking

Soft Skills

Strong Negotiation SkillPrioritization Of Duties

Tools & Technologies

WindowsIOSClarifyRemedyFootprints

Certifications & Qualifications

A+MCDSTMCST

Industry Keywords

Automotive Industry Experience

Tech Stack

Tools & technologies

iOSLinuxSQLUnix

About the role

Key responsibilities & impact

Provides primary support to customers encountering problems using the CDK’s products and solutions.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Facilitates inquiries through systems in order to provide answers to common questions and problems.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Documents customer information and recurring technical issues to support product quality programs and product development.

Requirements

What you’ll need

Associates/Bachelors strongly preferred
Proficient PC skills, specifically in Windows and IOS environments
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Ability to document, track and monitor a problem/issue to a timely resolution
Problem solving ability
Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
1 year of PC desktop support or technical support experience with client contact (preferred)
Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads) (preferred)
Experience using a ticketing System such as Clarify, Remedy, or Footprints (preferred)
Knowledge of Unix / Linux / SQL
PC certifications (A+, MCDST or MCST) (preferred)
Automotive industry experience (preferred)
Bilingual French or Spanish (preferred)

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement